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THE TYPSY BLOG

Hospitality training & management blog

Unlock practical insights and expert guidance to elevate your hospitality business. From effective staff training to optimizing operations, learn how to enhance every aspect of your establishment.
TYPSY

Hospitality courses & training online. Earn hospitality badges with Typsy.

Typsy has over 1500 lessons in a growing online video library and it's all contained on a purpose-built platform.

Health and wellbeing

How to deal with aggressive customers

Learn how to handle a customer who is aggressive with you or your team member. Learn how to deal with a customer who is highly demanding in our blog.

Hospitality operations

Top 2022 Digital Marketing Hotel Hacks

Find out how to maximize your digital marketing efforts in 2022. These top hacks for hotels will help you to get your brand noticed online.

Hospitality marketing

How to recover from a cybersecurity breach

Dealing with a cybersecurity breach? Here's what to do if your data has been compromised to help you recover as quickly as possible.

Hospitality marketing

The top 10 blogs of 2021

2021 has been a big year for Typsy! Here are our top 10 blogs ranging from bartending tips to menu writing, we've got it all!

Hotels

How to make the most of a hotel restaurant

Do you come across several customer's who prefer to dine-out than dine-in at your in-house restaurant? Learn how to make the most of a hotel...

Hospitality operations

How to successfully market travel to Gen Z

Gen Zers are ready to explore the world, but they want to do it differently. Find out how you can market travel to Gen Z in a way that appeals to...

Hospitality marketing

How to drive traffic to your hospitality website

To give your hospitality website the best chance at success, you must learn how to drive traffic to it effectively. Explore how with our top six...

Hospitality operations

8 tips on mastering the art of delegation

Delegating tasks is an important attribute of a managerial job. In this blog post, we share some key tips on how to master the art of delegation.

Hospitality operations

4 services hotels should outsource

Businesses can’t do it all themselves. Nor should they try. Find out what four services your hotel should look to outsource to save budget and focus...

Hospitality managers

How to train new hospitality employees

In the aftermath of the COVID-19 pandemic, hospitality businesses are struggling to find individuals with the right skills. In this blog post, we...

Hospitality operations

6 budgeting tips for hotel managers

Different types of skills can have different professional benefits. In this blog you'll understand the importance of budgeting for hotel managers.

Hospitality managers

7 SEO tips to boost your restaurant website

SEO for restaurants has its quirks. If you're ready to boost traffic, start converting new customers and make your website feel relevant again,...

Hospitality marketing

The importance of video marketing for hotels

Billions of videos are watched daily, are you taking advantage? Learn about the importance of video and how to use it for your hotel.

Hospitality career tips

Skills-based resumes: do you need one?

Applying for a job in hospitality? These resume tips will help showcase you as the right person for the job.

Hotels

5 tips to protect guest and customer data

Need to protect and secure your customer data? These five hospitality tips will help you reinforce your online system to keep your guest data safe.

Hospitality operations

6 hospitality tips to boost employee happiness

Need to keep your staff motivated and feeling happy at work? We share with you six hospitality tips that will help you improve your company culture.

Hospitality operations

Upselling tips for your front-desk staff

Need hospitality tips to learn how to upsell? Check out these 10 upselling tips that will entice your guests to upgrade.

Hospitality career tips

A beginners guide to being a barista

Beginner barista? Thinking of turning your love for coffee into a job you love just as much? We've got you covered with some handy hospitality tips.

Hospitality career tips

The golden rules of hotel bartending

So you know how to make a cocktail, but do you have what it takes to be a hotel bartender? Discover hospitality tips and become the best hotel...

Health and wellbeing

5 tips to handle long hours in hospitality

Long hours are often common for hospitality staff members, but how can they best manage? We've got some simple hospitality tips here.

Hospitality marketing

How to grow your online presence

Need tips to grow your online presence and increase your foot traffic in your venue? Discover tips on how social proof can help your business stand...

Hospitality managers

How to keep your guests merry this festive season

The Festive season is about family, fun, food and of course drinks. It also means plenty of guests and quite possibly a few people who get a little...

Hospitality career tips

How to become a hospitality manager

Want to take your hospitality career to the next level but not sure how? Read on for great tips from Kacey Bradley.

Hospitality insights

7 creative ways to engage hospitality employees

Happy, engaged staff don't just work harder, they'll stay with you for longer. Guest blogger Ana Cvetkovic looks at ways you can improve staff...

Hospitality insights

How to create a wine list that sells itself

A wine menu is more than a list - it's an opportunity to create an amazing guest experience and drive per-table revenue. Emma Willson explains.

Health and wellbeing

8 ways to avoid getting burnt out

If you're feeling stressed about returning to work post-lockdown, you're not alone. Manage your stress and avoid burnout with these great tips.

Hospitality marketing

How to respond to negative reviews

Negative reviews can be nerve-wracking, but it's important to know the best way to respond. In this post, Typsy looks at some best-practice...

Hospitality career tips

Creating and maintaining good workplace culture

It's easy to overlook, but negative workplace culture can be a business's undoing. Mike Walmsley explains how to identify, and repair, workplace...

Hotels

COVID-19 business restart for managers

Restarting your business after COVID shutdowns? Pick up some great tips and best-practice strategies with Typsy's newest course. Available now.

Hospitality managers

Top 7 best hospitality training ideas

Hospitality training can be tricky to get right - but when done well, it can help you transform your staff into superstars. Ana Cvetkovic tells us...

Hospitality marketing

How to improve restaurant guest loyalty

What your restaurant needs most right now is return customers - and achieving this is about understanding your guests needs as well. Adrian Johansen...

Hotels

Top 5 induction team activities

Induction days don't have to be just about paperwork and awkward questions. Try these activities to get your new hospitality team motivated.

Hospitality career tips

Bartending 101: Basics of the bar

Beginner bartender? Thinking of switching to bar work? We've got you covered with some handy tips and insights to guide you on your new career path!

Hotels

Recruitment and Onboarding with Mike Hewitt

Good recruitment and onboarding strategies are vital for creating a strong, happy team. Discover how with Typsy's newest course. Available now.

Hotels

General Data Protection Regulation (GDPR)

Data privacy and security is vital in modern hospitality. With Typsy's GDPR course, discover everything you need to know to handle data safely....

Hospitality operations

How to develop a restaurant menu

Is your menu the best it could be? Reopening after COVID might mean making some changes. Doug Radkey explains.

Hospitality staff

How to pair beer with food - a beginner's guide

Love beer but not sure it goes with tonight's meal? Never fear! Whether your evening plans are gourmet or more chips 'n' dips, Typsy's here to help.

Hospitality career tips

Interview: Pastry fundamentals with Kay-Lene Tan

Calling all pastry fans! Kay-Lene Tan, award-winning head pastry chef, chats with Typsy on all things pastry - including tips for your home...

Hospitality career tips

What qualifications do you need for hospitality?

Wherever your hospitality ambitions lie, Typsy's helping you take the next step forward with essential qualifications to help you achieve your goals.

Hospitality marketing

6 of the best social media ideas for restaurants

Your social media presence is hugely important, especially now. Find some inspo from these 6 best examples of restaurants doing social media right.

Hospitality operations

Got milk? The pros and cons of plant-based milks

Looking to switch things up? Samantha van Zweden walks us through the pros and cons of the most common and popular plant-based milks available today.

Hospitality operations

Maximizing your transition to takeout service

Turning to takeout to keep operations going during coronavirus restrictions? Mike Walmsley has some great tips on making the transition smooth...

Health and wellbeing

8 Ways to Stay Healthy When You’re at Home

With people across the world staying inside, it's important to make sure healthy habits stay a priority. Lianna Arakelyan explores the best way to...

Hospitality operations

How to make your takeaway offering sustainable

Many hotels and restaurants are branching out into delivery and takeaway options. Samantha van Zweden tells us how sustainable changes are key.

Hospitality operations

Typsy chats with... Alejandro Francino

Alejandro Francino chats with Typsy about the skills and challenges involved with front desk upselling.

Hospitality career tips

Food cost fundamentals

Food cost is a crucial component of your restaurant's budget. Find out the five aspects to understand to perfectly manage your food cost.

Hotels

5 top hotel trends in 2020

The new decade is here! Let's look at some of the top trends hitting hotels in 2020.

Hospitality career tips

5 ways to retain and engage your employees

Finding the right employee isn't an easy task when working in hospitality. But this goes both ways, employees need to feel valued in their work...

Hotels

Housekeeping practices with Loki Basireddy

In this Typsy course, Loki Basireddy will take you through all of the best housekeeping practices you need to know to become a master housekeeper.

Hospitality managers

Restaurant forecasting tips for 2020

2020 is just around the corner and it's time to reset your goals and objectives for the new year! Find out more in our forecasting blog for 2020.

Hotels

The perks of being a dog-friendly venue

Dogs love to go to the park but also appreciate a good treat too. In this blog post, we explore the benefits of making your venue dog-friendly.

Hospitality career tips

How to write a hospitality cover letter

Providing a cover letter as well as your resume is often required when applying for jobs in hospitality. In this blog post, we look at three tips...

Hotels

Alcohol Awareness with Fred Siggins

In this Typsy course, Fred Siggins will take you through all you need to know to responsibly sell and serve alcohol and how much responsibility comes...