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Six reasons to embrace online hospitality training

Posted by Mackensie Freedman on Apr 22, 2020 4:41:07 PM

With millions of people across the world working from home, or furloughed, undertaking online training has never been more crucial to the continuing success of a business. Skilled, motivated employees are the heart and soul of the hospitality industry, and there’s no better way to stay motivated, invested and skilled than helping workers broaden their knowledge base.

Here, we’re looking at six reasons why online training will be essential not only in helping you through this challenging time, but to ensure the industry recovers as quickly as possible.

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Upskilling in hospitality used to involve a lot of time and money – going to expensive multi-day skills seminars, or having to find time at work to ask for (or give) guidance. It’s 2020, and hospitality was outgrowing these types of training avenues anyway – but with the COVID-19 lockdowns, in-person training is all but impossible.

Online training is not only fun, useful, and engaging, it’s clearly the most sensible training solution available. 

1. Video training is an incredibly effective way to learn

Let’s face it – sometimes learning new skills is hard, and doing it the wrong way can make ‘hard’ slide very quickly into ‘boring’. It doesn’t take an expert to tell you that being bored is a huge barrier to learning.

Thanks to social media and vlogging, online videos have become a huge and essential part of every day life: whether you seek them out or not, infotainment videos are everywhere. In fact, up to 90% of people online use the internet to stream video! Watching these types of videos has become intuitive – we know how to respond to them, and we understand what they’re for and about.

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That makes information presented in video format that much easier to absorb. Videos can be rewound or instantly replayed, meaning you can rewatch things you might have missed or aren’t sure about yet.

Video learning is also a lot more engaging than just reading, and works for a much larger variety of learning styles. It’s a medium that suits all types of learners, whether you’re a visual or auditory learner, a linguistic learner, a social learner or a solitary learner – video training can give you the best of all worlds.

2. Online training is low-risk and high-reward

In-person industry courses are, by necessity, expensive. There’s just no getting around that; there are simply too many overheads to make them broadly affordable (and, for the time being, unsafe!). For that reason, upskilling in a variety of areas used to be unrealistic – even unwise.

External expert training represented a large, and therefore risky, investment. How can anyone reasonably afford to fund training, either for themselves or their staff? Sure, a barista might be willing to pay out of their own pocket for a one-off barista course. But multiple courses? It’s just not realistic.

Online video training means you can learn the things you need to know – and the things you want to know. Developing new skills should be fun, not a pocket-emptying weight on your shoulders. Jump online and learn at your own pace – anything from COVID-19 service tips to champagne essentials to health and wellbeing.


3. Additional training boosts morale and helps maintain good workplace relations

For many workers in hospitality right now, employment status may be uncertain. Many businesses have been forced to downsize – but when the industry bounces back (and it will!) staff will once again be needed in huge numbers. To make sure you’ve got your best foot forward, it’s going to be vitally important that you and your team members are as skilled as possible.

Upskilling is good for businesses, but just as good for workers: it’s about feeling valued, embracing your passions, and realizing potential. As we talk about in more detail here, employees report much higher levels of job satisfaction when feel they have something to contribute, and that their contributions are recognized. Skill development empowers employees to make confident contributions to the workplace.

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Satisfied employees are engaged and productive, and also statistically much less likely to leave. In hospitality – an industry where staff turnover is notoriously high – employee retention can be a huge asset to your business. In spite of the temporary disruption coronavirus has caused, this remains true.

In other words, invest in your staff and they'll invest in you.

4. It's incredibly flexible

Online training makes geographical limitations a thing of the past. Stuck at home? In a rural location? On hiatus? No matter where you are or what the circumstances are, you always have access to expert advice. Great for you, and great for your team.

It’s also much easier to access. Once upon a time, undertaking industry training meant carving out several days in your schedule, adjusting rosters, extensive travelling… in other words, a lot of hassle. Why give yourself the extra stress? By training online, you can pick up where you left off at the touch of a button. Truly take control of when, where, and what you learn – at whatever pace you choose.

5. It can help you learn more about yourself and your team!

Challenging yourself with online training can reveal untapped potential in surprising places. You might find an unexpected interest or aptitude in a brand new area – skills across multiple areas of the business that can make you indispensable to employers. When managers support staff to discover (or rediscover) what makes them passionate about hospitality, it will always make the team stronger.

If you’re a manager, organizing and supervising online training can also be incredibly revealing. Who among your staff takes initiative when given the opportunity to learn new skills? What kind of topics are they interested in? You can use this information to open a dialogue with your staff, helping them stay motivated and engaged with the business and their own careers.

6. Sharing your own video can help you consolidate your skills and connect with your community 

They say the best way to learn something is to teach it! Video learning is about more than watching a lesson and taking notes – it’s an engaging, interactive opportunity to take what you’ve learned and share it with others.

Typsy has always been a community of people dedicated to hospitality. We both need and feel that sense of community now more than ever – and through videos, you can access that network quickly and easily.

Maybe you’ve built on a skill you learned with us. Maybe you have a modern twist on a traditional recipe. Maybe you’ve mastered some great latte art. Typsy not only gives you a great foundation, but also provides a place for you to share what you’ve learned with the wider community.

Making and sharing your own video is a great way to connect with other Typsy members and reinforce your own skills – not to mention being a really fun way to spend your day. Teach what you know and share your passion with Typsy Community Content.

Happy, highly-skilled staff are the lifeblood of the hospitality industry. By undertaking video training, you can open yourself and others up to possibilities and potential you might not have realized before.

Excellent teams, in all types of hospitality businesses, have one thing in common: a strong sense of camaraderie fostered by extremely good communication. The best way to achieve this is to ensure that team members can have faith in each other’s skills.

Professional development through online training is not only a great way to achieve that positive team-building dynamic, but it's something you can do from home, no matter the circumstance.

Until next time, stay safe.


Have a question? We’re always ready to talk.

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Topics: Hospitality career tips, Hotels, Schools, Hospitality managers, Hospitality staff, Restaurants, Hospitality training, Bars, COVID-19