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How to make guests with food sensitivities feel welcome

Posted by Jessica Romero on Sep 2, 2020 2:47:15 PM

2020 has thrown a myriad of challenges at the restaurant industry. Now more than ever, making guests feel at home is important. But this time we’re not talking about having the proper sanitizing practices in place or observing COVID-19 enforced social distancing. Instead, we’re addressing the reality of catering for a growing group of customers who have food sensitivities.

In today's blog post, guest contributor Jessica Romero is looking at best-practice strategies for ensuring you can not only cater to guests with food sensitivities, but even actively draw them in.

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Topics: Hospitality operations, Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Hospitality training

8 ways to avoid getting burnt out post-lockdown

Posted by Maria Malaniia on Jul 30, 2020 5:57:00 PM

Let's start with a huge understatement: 2020 has been a stressful year for everyone. But for those of us who work in and love the hospitality industry, it's been a unique kind of stressful. If you're in an area that's been starting to open up again, you might be having mixed feelings about going to work; and with so much going on, the risk of burnout is higher than usual.

In today's post, guest blogger Maria from Savvy Hotelier is giving you her top tips on giving yourself a break, easing back into work, and helping you avoid feeling burnt out.

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Topics: Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality staff

Creating and maintaining good workplace culture

Posted by Mike Walmsley on Jul 21, 2020 4:51:03 PM

Workplace culture is one of those things that seems like it can take care of itself, but anyone who's worked in a negative environment will tell you that a toxic workplace can spiral out of control quite quickly - and create all sorts of problems along the way. Luckily, positivity is just as contagious: good vibes beget good vibes.

In today's post, guest blogger Mike Walmsley is looking at how you can identify whether your workplace has a positive or negative culture, and how you can foster a positive environment to help your team and your business succeed.

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Topics: Hospitality career tips, Health and wellbeing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Bars

How to create a great team from the first interview

Posted by Mike Walmsley on Jul 1, 2020 5:41:43 PM

If you're in the process of hiring new hospitality staff, or you will be soon, knowing how to approach the interview is as important for you, the interviewer, as it is for your candidates. There is a clear link between staff morale, motivation and employee turnover: happy employees stay longer and collaborate more effectively to support core business values. So how do you get employees there, especially when you’re looking at new recruits?

Read on for tips on how to make a great impression on prospective staff and end up with a team that best supports the vision you have for your business.

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Topics: Hospitality career tips, Health and wellbeing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

Micro-weddings: tips for hosting an unforgettable and safe event

Posted by Kacey Bradley on Jun 25, 2020 5:35:48 PM

Although weddings are traditionally a great avenue for venues to explore, the events of the last few months have made things tricky (to say the least). Because of stay-at-home orders, hospitality closures and social distancing requirements, weddings scheduled for the last few months have tended to be postponed or canceled altogether. 

But there is a new form of wedding celebration emerging out of this - one that can allow couples to still have the incredible day they've been dreaming of, and venues to find a niche in a market that seems particularly challenging right now. In this blog post, Kacey Bradley is talking all about micro-weddings - with some top tips for how your venue can offer an inspired and COVID-safe event. 

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Topics: Hospitality marketing, Health and wellbeing, Hotels, Hospitality managers, Restaurants, COVID-19