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5 tips to protect guest and customer data

Posted by Beau Peters on Apr 6, 2021 12:51:23 PM

With the challenges caused by the COVID-19 pandemic came a wave of cybersecurity attacks that threatened systems across the globe. Two out of five of the most severe breaches have occurred within the hospitality industry. With the hospitality industry already suffering from the blow of economic shutdowns, these cybersecurity damages also jeopardized the survivability of hospitality venues. 

However, the risk of cyber attacks happening in your hotel or resort can be managed and reduced.

In this blog post, guest contributor Beau Peters shares with you a series of tips for protecting guest and customer data.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training

Analyzing restaurant safety for you, your co-workers, and your guests

Posted by Adrian Johansen on Mar 9, 2021 4:16:43 PM

While 2020 may be behind us, the COVID-19 pandemic is still in full force across the globe. Many countries are still facing restrictions, especially when it comes to restaurants and bars. Others have started to re-open, but there are still safety risks to consider, including post-lockdown burnout for employees who have been stressed for months and are having a tough time getting back to normal. 

As a restaurant employee, however, it’s important to understand that there are still other issues to think about. Business might be slow right now. Or, maybe you’re trying to figure out a strategy to stay afloat and re-open with safety and security in mind. COVID won’t be around forever, and having an atmosphere that focuses on health and safety for both your customers and employees is crucial for your business. Now might be the perfect time to analyze your restaurant’s strategies and create new ones that will keep everyone safe no matter the situation.

Not sure where to get started? Let’s cover some common concerns that should be addressed, and what you can do about them.

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Topics: Hotels, Hospitality managers, Restaurants

Upselling tips for your front-desk staff

Posted by Kacey Mya on Mar 3, 2021 3:31:00 PM

Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

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Topics: Hospitality operations, Hotels, Hospitality staff

Beverage costing: how your sales mix can maximize your bottom line

Posted by Mike Walmsley on Mar 3, 2021 11:29:50 AM

When it comes to beverage costing and sales, it can be pretty easy to think you can get away with taking a 'guesstimate' approach with stocking and revenue. A little bit over here, a little bit under there - it all pretty much evens out, right? 

We wish! As with everything in business, there's doing it the easy way, and there's doing it the right way. So if you want to not only drive revenue but really maximize your profit margins on beverages, Mike Walmsley is here to explain how.

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Topics: Hospitality career tips, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Bars

How hotels can address health and environmental concerns in 2021

Posted by Beau Peters on Feb 23, 2021 12:47:00 PM

Reducing the environmental impact of hotels and resorts has been an industry priority for decades. And in a world forever changed by the spread of COVID-19, addressing health and environmental concerns has become a critical aspect of hotel operations.

In today’s blog post, guest contributor Beau Peters explores how you can turn sustainability to your advantage, ensuring your guests feel safe and your reputation soars. 

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Topics: Hotels, Hospitality managers, Hospitality staff, Restaurants, Hospitality training