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How to respond to negative reviews

Posted by Tanya Timmers on Jul 29, 2020 3:51:58 PM

Since hospitality venues get the majority of their bookings through online channels, online reputation management is super important (check out our course to learn more). Unfortunately, negative reviews are an inevitable element of the business - you should do your best to prevent them, of course, but the most important thing is knowing how to respond in a way that appeases an unhappy guest while also showing your business in the best light.

In today's blog post, we're exploring the best ways to respond to negative reviews to minimize impact and maximize good online reputation.

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Topics: Hospitality marketing, Hotels, Hospitality insights

How to identify and optimize ancillary revenue for your hotel

Posted by Adam Knight on Jul 23, 2020 4:38:43 PM

When managing your hotel's revenue stream, it's important to identify and optimize ancillary sources to help you improve your profit margins and, ultimately, provide better service and amenities for your guests. This has always been true of the hotel industry, but given the impact of COVID-19, being able to identify those ancillary revenue streams is vital.

In today's post, guest blogger Adam Knight is looking at how you can find ancillary revenue opportunities that work best for your business.

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Topics: Hospitality operations, Hospitality marketing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff

Creating and maintaining good workplace culture

Posted by Mike Walmsley on Jul 21, 2020 4:51:03 PM

Workplace culture is one of those things that seems like it can take care of itself, but anyone who's worked in a negative environment will tell you that a toxic workplace can spiral out of control quite quickly - and create all sorts of problems along the way. Luckily, positivity is just as contagious: good vibes beget good vibes.

In today's post, guest blogger Mike Walmsley is looking at how you can identify whether your workplace has a positive or negative culture, and how you can foster a positive environment to help your team and your business succeed.

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Topics: Hospitality career tips, Health and wellbeing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Bars

NEW COURSE: COVID-19 business restart for managers

Posted by Mackensie Freedman on Jul 20, 2020 4:06:19 PM

If you're a hospitality manager, you might be thinking about - or are already in the process of - restarting and reopening your venue to "normal" operations. 2020 has been a bit of a wild ride so far, so you could be forgiven for feeling a little anxious.

That's where Typsy's new course, 'COVID-19 business restart for managers' comes in. We're taking the guesswork out of reopening to give you a strategic, confident path to coming back stronger than ever.

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Topics: Hotels, Typsy updates, Hospitality managers, Hospitality staff, Restaurants, Hospitality training, Bars, COVID-19

Managing your hotel's social media marketing (pandemic edition)

Posted by Emily Burton on Jul 16, 2020 1:34:42 PM

It's widely known now that social media is one of the most effective ways for hotels to reach potential guests - and keep old guests coming back. Because it's both extremely popular and easy to use, social media can offer you a huge ROI for relatively little effort. And now more than ever, it's especially important to make good use of your social media - it's an opportunity to be transparent (and reassuring) about your venue's measures against COVID.

In today's post from guest blogger Emily Burton, we're looking at four best-practice things to consider if you want to take your social media game to the next level.

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Topics: Hospitality marketing, Hotels, Hospitality insights, COVID-19