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How to respond to negative hotel and restaurant reviews

Posted by Ana Cvetkovic on Aug 23, 2019 4:00:00 PM
Online reviews can make or break a business, especially in the hospitality industry. People trust other consumers more than they trust marketing messages from hotels and restaurants, which is why having stellar online reviews is important. Plus, when it comes to putting food in their mouths or staying in strange beds, customers want to know what kind of quality they’re getting.
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Topics: Marketing, Hotels, Managers, Restaurants, Bars

Why BOH is as important as FOH for hotels

Posted by Kacey Mya on Aug 14, 2019 4:30:00 PM

Any hotel can be separated into two groups - front of house (FOH) and back of house (BOH). While both sections are equally crucial to success, staff members in each team share vastly different responsibilities.

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Topics: Operations, Hotels

7 hotel amenities which will attract and keep guests coming back

Posted by Risha Kamra on Aug 7, 2019 5:14:52 PM

Cleanliness and room quality are not the only factors that travelers consider when booking a hotel room. They look for extra amenities that can make their hotel stay much better. We've done some digging and found seven of the top amenities that your hotel can provide to make your guests’ stay more enjoyable and comfortable.

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Topics: Marketing, Hotels

How to be a good server: Top 10 server etiquette tips

Posted by Ana Cvetkovic on Aug 2, 2019 5:00:00 PM

Did you know that there are almost three million waiters and waitresses in the United States alone? Anyone can be a server, but it takes a lot to stand out as one. 

Whether you’re new to the restaurant industry or just need to refresh your skills, follow these 10 serving tips to make a lasting impression on customers.

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Topics: Hotels, Staff, Restaurants, Bars

How to market your hotel on Instagram

Posted by Jacob Wilson on Jul 31, 2019 5:00:00 PM

With millions of users and a tendency to grow even further, Instagram has earned the reputation of the most coveted social media network for brands to spend their time on, and rightfully so. Consider the fact that 80% of its users follow at least one business on the platform, and that it has a 2.2% engagement rate (which is massive compared to its other social siblings), and you’ll immediately understand its value. Now take into account the simple fact that travel has become somewhat of hype in the past several years.

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Topics: Marketing, Hotels