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How can a hotel PMS enhance the customer experience?

Posted by Gjermund Damgaard on Aug 30, 2021 9:15:00 AM

Today, hotels are seeking the help of suitable property management systems (PMS) more than ever. A perfect PMS not only helps save time and money but also improves the guest experience. Using a PMS allows hotel staff to focus on meaningful relations with guests, which can help to boost customer satisfaction.

In this blog article, guest blogger Gjermund Damgaard explains what a hotel PMS is and how hotel managers can use one to enhance the guest experience and satisfaction. 

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Topics: Hospitality operations, Hospitality managers, online hospitality training

How accommodating guests with IoT will bring in more business

Posted by Emily Burton on Aug 23, 2021 2:04:00 PM

You've arrived on a late flight that was delayed, the taxi driver got lost and now it's after midnight and all you want to do is check into your hotel and get some sleep. The last thing you want is to walk into a hotel lobby and see an empty check-in desk or a grumpy clerk.

As a hotel owner you know that providing your guests with the best experience is the way to keep them coming back, and keeping your current customers is always less expensive and more rewarding than chasing down new ones. That's where the Internet of Things, or IoT, comes in.

In this blog post, guest blogger Emma Burton shares with you the benefits of embracing IoT and how it can improve your guests' experiences and keep them coming back to your hotel.

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Topics: Hospitality operations, Hotels, Hospitality managers

5 employee contest ideas to boost sales and engagement

Posted by Sara Carter on Aug 9, 2021 3:36:00 PM

Have you noticed a decrease in engagement from your hospitality staff? Are sales taking a nosedive from bad service? Maybe it’s time your hospitality business shakes things up a bit.

One method of boosting sales while motivating your employees is running a contest. Now if you’re thinking about a free-for-all that draws blood and turns into a brawl for points contest, relax. This is more of a friendly competition meant to help your business succeed or change up your employee reward system.

In this blog post, guest blogger Sara Carter shares with you some tips on what to consider when starting an employee contest along with five different ones to try out on your hospitality team.

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Topics: Hospitality operations, Hospitality managers, hospitality skills shortage

6 budgeting tips for hotel managers

Posted by Lidia Staron on Aug 2, 2021 4:09:00 PM

Budgeting is essential for any business, but none more so than for hotels. Financial activity forecasting is crucial to give you a big-picture view of the expenses, risks, and profit opportunities coming up for the coming year.

We understand that budgeting for your hotel is not an easy task. Guest blogger Lidia Staron shares with you some tips to make the process easier.

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Topics: Hospitality operations, Hospitality managers

How to write a hotel sales proposal to win more guests

Posted by Nicole Garrison on Jul 27, 2021 4:18:08 PM

After being one of the most prominent industries hit by the pandemic, the businesses that bounce back will be more competitive than ever. Running a hotel is challenging in itself, and winning clients is one of the more challenging parts of the job, especially now with the ongoing coronavirus situations, clients prefer businesses that they can trust. Writing a winning hotel sales proposal is crucial in the hospitality business. There's a lot to discuss, but let's start with definitions.

Read on to know what our guest blogger Nicole Garrison's views are on winning more hotel guests.

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Topics: Hospitality operations, Hospitality marketing, Hotels, Hospitality managers