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How to write a hotel sales proposal to win more guests

Posted by Nicole Garrison on Jul 27, 2021 4:18:08 PM

After being one of the most prominent industries hit by the pandemic, the businesses that bounce back will be more competitive than ever. Running a hotel is challenging in itself, and winning clients is one of the more challenging parts of the job, especially now with the ongoing coronavirus situations, clients prefer businesses that they can trust. Writing a winning hotel sales proposal is crucial in the hospitality business. There's a lot to discuss, but let's start with definitions.

Read on to know what our guest blogger Nicole Garrison's views are on winning more hotel guests.

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Topics: Hospitality operations, Hospitality marketing, Hotels, Hospitality managers

How to finance a transition to a fine dining restaurant

Posted by Beau Peters on Jun 7, 2021 2:47:00 PM

Fine dining is an experience like no other. Unfortunately, the COVID-19 pandemic all but destroyed the fine dining industry. Because thousands of restaurants across the globe had to close or switch to carry-out menus for their customers, fine dining hasn’t been an option for the better part of a year.

In this blog post, guest contributor Beau Peters shares with you tips to help transition your restaurant into a fine dining venue.

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Topics: Hospitality operations, Hospitality managers, Restaurants

How to start a hotel loyalty program for your venue

Posted by Emma Worden on Apr 27, 2021 10:37:43 AM

One of the key takeaways the hospitality industry has learned during the pandemic is that the playing field has changed to embrace new and elevated customer expectations. These predominantly revolve around improving health and safety standards to appeal to post-pandemic travelers, who will choose hotels that want to make them feel safe and taken care of.

In this new environment of hospitality and changing customer expectations, the loyalty of your guests will also be affected. If you fail to anticipate their health and safety needs and translate them into all the right precautions – they will likely go to your competitors. All of these emerging challenges caused by the pandemic need to be addressed in your loyalty programs, too. 

In this blog post, Emma Worden takes you through the steps to take when setting up your loyalty program for your hotel. 

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Topics: Hospitality operations, Hospitality insights, Hospitality managers

6 hospitality tips to boost employee happiness

Posted by Emma Worden on Mar 30, 2021 11:00:00 AM

This year has been one challenge after another for hospitality businesses. The pandemic alone has cost people their job, security, and their overall professional satisfaction, so it’s natural to see business leaders blaming the crisis for the lack of employee morale. 

However, a persisting state of feeling unmotivated and unhappy is not uncommon among hospitality workers. In businesses where there isn’t a well-defined culture, no significant benefits to speak of, or educational programs for employees, staff members can feel less than eager to get up on Mondays and head to work.

In addition to investing in employee engagement opportunities, team-building sessions, and creative communication options, business owners in hospitality need to think of the big picture too: are your employees genuinely happy? 

In today’s blog post, Emma Worden shares with you some insightful hospitality tips to keep your staff happy and motivated. 

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Topics: Hospitality operations, Hospitality insights, Hospitality managers

Upselling tips for your front-desk staff

Posted by Kacey Mya on Mar 3, 2021 3:31:00 PM

Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

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Topics: Hospitality operations, Hotels, Hospitality staff