<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=841010339352500&amp;ev=PageView&amp;noscript=1">

How to improve restaurant guest loyalty

Posted by Adrian Johansen on Jul 2, 2020 2:41:04 PM

Diners are starting to feel more comfortable venturing out again, but it's by no means 'business as usual' quite yet. Routines have inevitably changed - but the flip side of this is that it actually presents an opportunity for you to expand your customer base and bring in more regulars!

If you're looking to focus more on how to improve guest retention and loyalty, read on for some fresh ideas from guest blogger Adrian Johansen. 

Read More

Topics: Hospitality marketing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

How to create a great team from the first interview

Posted by Mike Walmsley on Jul 1, 2020 5:41:43 PM

If you're in the process of hiring new hospitality staff, or you will be soon, knowing how to approach the interview is as important for you, the interviewer, as it is for your candidates. There is a clear link between staff morale, motivation and employee turnover: happy employees stay longer and collaborate more effectively to support core business values. So how do you get employees there, especially when you’re looking at new recruits?

Read on for tips on how to make a great impression on prospective staff and end up with a team that best supports the vision you have for your business.

Read More

Topics: Hospitality career tips, Health and wellbeing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

How to be a bartender – tips for beginners

Posted by Ivana Rnjak on Jul 1, 2020 10:52:21 AM

If you’re about to start your first bartending job, or you’re thinking it might soon be time to switch it up and get behind a bar for the first time, there’s no need to be overwhelmed by your new adventure. 

Bartending is an incredibly rewarding and exciting path to take in the hospitality industry. But of course, it can be a little daunting for beginners. We’ve got some tips (and even a great beginners bartending course) to help you feel more confident and prepared when you get started! 

Read More

Topics: Hospitality career tips, Hotels, Hospitality insights, Hospitality staff, Bars

5 ways to improve your hotel’s website and boost direct bookings

Posted by Juliana Hahn on Jun 23, 2020 5:07:59 PM

A beautiful hotel website that convinces your site visitors to book direct is more important now than ever before as we move forward from COVID-19. But although writing for your site can feel daunting, especially with new COVID considerations to bear in mind, creating successful website copy can be easy as pie - with the right guidance.

In this article, Juliana Hahn goes over five simple ways to improve your hotel’s website, showcasing its best side and inspiring visitors to book direct.

Read More

Topics: Hospitality marketing, Hotels, Hospitality insights, Hospitality managers, Hospitality training, COVID-19

Destinationaires: turning regional locations into destination tourism

Posted by Wil Slickers on Jun 19, 2020 4:47:40 PM

Travel trends are changing. So how can tourism-based hospitality businesses pivot their thinking to embrace the evolving needs and demands of travelers? To do this, we need to think about the reasons people travel to so-called ‘destination holidays’ - and how that can also drive people to visit local destinations.

To explain further, Wil Slickers joins us to talk about the ways hospitality and tourism innovators - destinationaires - can turn local spots into tourist destinations.

Read More

Topics: Hospitality marketing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19