Favorites from 2020: the top 10 Typsy articles you loved this year

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5. Five awesome induction activities to get your new team excited

There's no denying that this year came with a lot of change. In some cases, that meant retraining the team to understand the new market better; in others, it meant fresh faces.

Either way, good induction was a key part of moving forward. 

This article looks at some awesome team building ideas to develop good working relationships with your coworkers - super important, especially this year! 

6. How to handle a food poisoning accusation

Yikes! A restaurant's worst nightmare - but rightly or wrongly, accusations do happen, so everyone on staff needs to be prepared with how to handle this tricky situation. 

This post talks through how accusations can come about, the impact they can have on your reputation, and exactly the steps you need to take both with the customer and with food health and safety authorities. 

7. Seven tips for setting up food delivery for your restaurant

No prizes for guessing why this post was so popular! Food delivery has become The Thing in hospitality - it's convenient, it's safe, and it's another opportunity to provide excellent service that keeps customers returning to you again and again.

In this article, we look at the best ways to approach food delivery, and the different options you have available to you. 

You can now also take Typsy's course on Food delivery operations for an in-depth explanation of how it all works and best practice strategies for success. 

8. Seven success stories from MasterChef around the world

Sometimes we just need that feel-good factor - and who doesn't love a solid success story? 

This article is pure inspiration: seven people who had their hospitality dreams come true on TV and saw it through to success in real life.

What could be better?

9. Why BOH is as important as FOH for hotels

Front of House in hotels can seem glamorous at times - fast-paced, the customer-facing side of the business, where all the guest interaction happens.

But if your Back of House strategy isn't as strong as your Front of House, you're going to run into problems. 

This post looks at the often underestimated influence and importance of BOH operations in a hotel - and how BOH and FOH can work together harmoniously to create awesome guest experiences. 

10. What gives whiskey its flavor? Essential facts for beginners

Whiskey can be an acquired taste, but for hospitality professionals who work with alcohol - either as bartenders or as servers - it's one of those things you just need to know about. 

Whiskey connoisseurs can be a picky bunch, but you can get prepared to serve the world's most discerning guests with this awesome article, breaking down your need-to-knows.