Favorites from 2020: the top 10 Typsy courses you loved this year

Through all the craziness of 2020, Typsy's brought you a huge variety of courses to sink your teeth into - everything from rum cocktails to infection control to diversity, equity, and inclusion.

There's so much to learn it's hard to know where to start! So to get your learning journey off on the right foot in 2021, here are Typsy's 10 most popular courses from the past year.

top-10-courses 200x113 (1)

1. COVID-19 responsibility and service tips

This dedicated COVID-19 course is led by Zara Madrusan, co-owner of Made in the Shade Group. You'll gain a clear understanding of the impact of COVID-19 on the hospitality industry, measures that you can take to support each other, and how to be innovative throughout this unusual and challenging working situation.

WHAT YOU WILL LEARN

The impact of COVID-19 on the hospitality industry
Different ways to greet your customers while respecting social distancing
How to make your customers feel safe
Helpful tips during a pandemic crisis

This course is ideal for anyone working in the hospitality industry during the COVID-19 pandemic.

This course is one of several that deal directly with COVID-19, including:

Course-preview-templates-550x350 (2)

Find more here.

2. Recruitment and onboarding

In this course, Mike Hewitt, the founder and operator of One Haus recruitment, will share an overview of recruitment, selection, and onboarding.

You’ll explore the Human Resources Management tools you need to recruit the right people based on business and cultural requirements; proper onboarding strategies; and issues to watch out for.

WHAT YOU WILL LEARN

Common staffing challenges
How to write a job description
Know the different ways to find candidates (including looking internally), and how to choose the right avenue
The difference between recruiting based on skill vs cultural fit
Basic interview techniques
Understand the role of ethics and legalities in selecting candidates
How to make an offer and reject a candidate
How to create a great onboarding experience

This course is perfect for hospitality managers or anyone involved with the recruitment and onboarding process.

Watch now!

3. Effective communication with staff

Restaurant consultant Mike Ganino shares his expert tips for sharpening your managerial skills. With this course, you can create a positive work environment, build a strong brand, and guide your team towards success!

WHAT YOU WILL LEARN

How to quickly build rapport with new staff
How to run effective team meetings
How to conduct effective performance reviews
How to keep staff accountable
How to have difficult conversations with your staff
How to manage conflict in the workplace
How to build a harassment-free workplace

If you’re a hospitality manager, or want to become a hospitality manager, this course is for you.

Watch now!

4. Food safety and hygiene fundamentals

Hygiene and safety is always important, but since the outbreak of the coronavirus, patrons are more aware than ever of how illnesses can spread.

In this course, celebrity chef Alastair McLeod talks through the key issues you need to be aware of to keep you, and your guests, safe.

WHAT YOU WILL LEARN

Best-practice handwashing and personal hygiene in the workplace
What personal protective equipment is, and how to use it
How to identify and prevent food contamination
What food poisoning is, and how to prevent it
Best-practice methods for storing food
Strategies for keeping a kitchen clean and pest-free
Common food allergens and safety strategies

This course is aimed at any hospitality worker who comes into contact with food or customers.

Watch now!

Learning with Typsy helps you and your team develop the kind of high-level skills you need to solve problems and deliver incredible guest experiences.

Typsy lessons are practical, effective, and fun! And best of all, you can access 1000+ topics as and when it suits you.

Learn your way - starting today.

5. Optimizing your hospitality business

In this course, Anthony LoGiusto explains how to identify areas of potential improvement across your business. You’ll learn best-practice strategies to optimize your business and see positive changes in everything from workflow to operations to profit.

WHAT YOU WILL LEARN

How to assess your business’ structure and organization to get the most out of your team
Best-practice approaches to deciding which areas of your business will benefit from outsourcing
How to choose technology to best support your business needs
How to critically assess your costs and distribution to optimize revenue
The importance of regularly reviewing existing contracts, and how to manage them effectively
Strategies for identifying and trimming waste in your business

This course is aimed at hospitality business owners and managers to optimize operations and maximize revenue.

Watch now!

6. Front desk upselling

Upselling to your guests is an important part of generating revenue in your venue. Alejandro Francino is here to teach you about the do's and don'ts of upselling.

WHAT YOU WILL LEARN

The importance of product knowledge when making recommendations
Creating a positive first impression
How to make recommendations based on guest needs
How to handle guest resistance
The importance of offering additional services
How to build rapport with guests

This course is perfect for front desk staff looking at strengthening their sales techniques.

Watch now!

7. COVID-19 business restart for managers

In this course, Michael Bascetta, the co-founder of Worksmith and co-owner and operator of Bar Liberty, Capitano, and Falco Bakery, will share with you practical strategies to consider when restarting your business in, and after, the COVID pandemic.

You’ll explore best-practice strategies for post-COVID-19, including how to engage guests and staff, how to rebuild workplace culture, and more.

WHAT YOU WILL LEARN

Why it is time to switch from survival to a growth mindset post-COVID-19
Restart strategies
Whether your brand promise fits into a post-COVID-19 world
Revenue generation, pre- and post-COVID
Minimizing virus transmission in reopening
Your short-term cash position and how this impacts reopening
How to identify new revenue streams during COVID-19 survival or lockdown stage
How to best engage with your online community

This course is aimed at hospitality business owners and managers, or those who want to become managers, who are restarting after the COVID-19 shutdown.

Watch now!

8.General Data Protection Regulation (GDPR)

Never heard of GDPR? Well, GDPR stands for General Data Protection Regulation, a set of regulatory guidelines for data security set by the EU. If you handle or process guest data and information in any way - particularly if you’re in the EU, work with businesses in the EU, or host guests from the EU - this course is for you.

In this course, Jamal Ahmed, privacy professional and GDPR Practitioner, will walk you through the fundamentals of data protection and privacy.

WHAT YOU WILL LEARN

What GDPR is and who it applies to
What personal data actually means, and the types of data it’s okay to process
The lawful basis for protecting data
Obtaining consent for data processing
Individual rights around personal data
The consequences of poor data security
How to report a data breach
International privacy laws

This course is ideal for anyone in the hospitality industry who processes, or has access to, client personal information and data.

Watch now!

9. Sustainable food practices

Carlos Henriques is the owner and co-founder of the world’s most sustainable restaurant, Restaurant Nolla. Here, he'll help you think about sustainability in your restaurant or kitchen, and where you can find small opportunities to improve sustainability without compromising quality or financial profitability.

WHAT YOU WILL LEARN

How to apply sustainability in your business
Building a mindset of sustainable food practices with your team
The four P’s strategy
Sourcing produce sustainably, and developing a sustainable menu
Why and how to reduce waste effectively
How to establish a balance between profitability and sustainability
How to communicate sustainability
How to draft a sustainability plan for your business

This course is ideal for any kitchen employees and staff members wanting to learn more about sustainable food practices.

Watch now!

10. Guest experience fundamentals

In this course, life and business strategist Anna Dolce will teach you about the importance of the guest experience and how to make it a positive one from the moment your guest enters your venue to the minute they leave.

WHAT YOU WILL LEARN

How the guest experience can set your venue apart from the rest
How your role can impact the guest experience
How service and hospitality affect the guest experience
The meaning of being hospitable
How to understand, recognize and anticipate guest needs
How to make your guests feel special
How to turn a negative experience into a positive one

This course is perfect for frontline staff working in any variety of hospitality venues or anyone interested in working in the hospitality industry.