Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors.
Facing data like this, every hotel manager and hospitality industry leader should consider how the treatment of their own employees comes back to affects their client and guest experiences. When employees are happy, paid well, and supported efficiently with good benefits and resources, they tend to do better work.
In this guide, we explore the many effects that employee experience has on the customer experience in the hospitality industry. From giving workers a sense of purpose through sustainable change to making your workplace the most inclusive it can be, employee perks come with efficiency boosts. Here’s how.