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10 small details that will enhance the hotel guest experience

Posted by Cora Gold on Jun 27, 2022 5:00:00 PM

Impressing hotel guests requires excellent service, but also means including advantages that people can’t find anywhere else. So how do you make your hotel stand out from the rest without breaking the bank?

In this blog post, guest blogger Cora Gold shares her tips on the details that will enhance the hotel guest experience at your venue. Management teams can upgrade the value of each guest’s visit without costly renovations.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

The effect of employee treatment on the guest experience

Posted by Adrian Johansen on Jun 6, 2022 5:00:00 PM

Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors. 

Facing data like this, every hotel manager and hospitality industry leader should consider how the treatment of their own employees comes back to affects their client and guest experiences. When employees are happy, paid well, and supported efficiently with good benefits and resources, they tend to do better work. 

In this guide, we explore the many effects that employee experience has on the customer experience in the hospitality industry. From giving workers a sense of purpose through sustainable change to making your workplace the most inclusive it can be, employee perks come with efficiency boosts. Here’s how. 

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants

2022 hospitality trends that will give your hotel an edge

Posted by Cora Gold on May 2, 2022 4:30:00 PM

2022 is a pivotal year for businesses in the hospitality industry. COVID-19 restrictions have slackened, opening opportunities for hotels to recover the revenue they lost during the pandemic. Advances in technology have also created new avenues for profit.

Here are five vital hospitality trends that will give your hotel an edge in 2022 and beyond.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

Brand marketing for hospitality entrepreneurs

Posted by Adrian Johansen on Apr 4, 2022 5:00:00 PM

A strong brand is the foundation of every successful business. When your brand is easy to identify – whether you’re running an ad campaign or speaking to clients over the phone – your company can easily stand out from the rest.

However, establishing your brand guidelines isn’t the only step you can take to differentiate your business. If you want to build long-term relationships with your ideal clients, brand marketing – the process of using your brand to connect customers to your company – is one of the best strategies you can employ.

Read along to learn more about the core benefits of understanding and executing brand marketing for hospitality entrepreneurs.

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants

How to deal with aggressive customers

Posted by Komal Fatima on Mar 28, 2022 5:00:00 PM

What is the first thought that comes to mind when talking about an aggressive customer? 

The stereotype of a privileged person who demands proper service, screaming and shouting; without concern for the hospitality staff serving them.

Working in the hospitality sector you will encounter customers who either talk directly to you or the manager or since the internet has made it possible, leave negative reviews affecting the business and your growth professionally.

As a hospitality staff member ensuring guests have a positive experience in your venue is your topmost priority. In this blog post, you will learn 6 quick tips on how to deal with aggressive customers and prevent a hysterical showdown.

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Topics: Health and wellbeing, Hotels, Hospitality managers, Hospitality staff, Restaurants