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Hybrid events: How to make conferences safe for 2020 and beyond

Posted by Jordan Schwartz on Jul 8, 2020 3:55:50 PM

Navigating the post-COVID hospitality environment requires adaptability, flexibility, and innovation. This is especially true for elements of the industry that we’ve long considered to be specifically in-person, such as conferences. So how do we reconcile the draw of these large in-person events with the demands of the new world?

The solution: hybrid events that allow you to combine the best aspects of in-person conferences with the additional safety and security we now require. So if you’re ready to take the next step toward recovery and the ‘new normal’, read on.

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Topics: Hospitality operations, Hospitality marketing, Hotels, Hospitality insights, COVID-19

How to improve restaurant guest loyalty

Posted by Adrian Johansen on Jul 2, 2020 2:41:04 PM

Diners are starting to feel more comfortable venturing out again, but it's by no means 'business as usual' quite yet. Routines have inevitably changed - but the flip side of this is that it actually presents an opportunity for you to expand your customer base and bring in more regulars!

If you're looking to focus more on how to improve guest retention and loyalty, read on for some fresh ideas from guest blogger Adrian Johansen. 

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Topics: Hospitality marketing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

How to create a great team from the first interview

Posted by Mike Walmsley on Jul 1, 2020 5:41:43 PM

If you're in the process of hiring new hospitality staff, or you will be soon, knowing how to approach the interview is as important for you, the interviewer, as it is for your candidates. There is a clear link between staff morale, motivation and employee turnover: happy employees stay longer and collaborate more effectively to support core business values. So how do you get employees there, especially when you’re looking at new recruits?

Read on for tips on how to make a great impression on prospective staff and end up with a team that best supports the vision you have for your business.

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Topics: Hospitality career tips, Health and wellbeing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

Micro-weddings: tips for hosting an unforgettable and safe event

Posted by Kacey Bradley on Jun 25, 2020 5:35:48 PM

Although weddings are traditionally a great avenue for venues to explore, the events of the last few months have made things tricky (to say the least). Because of stay-at-home orders, hospitality closures and social distancing requirements, weddings scheduled for the last few months have tended to be postponed or canceled altogether. 

But there is a new form of wedding celebration emerging out of this - one that can allow couples to still have the incredible day they've been dreaming of, and venues to find a niche in a market that seems particularly challenging right now. In this blog post, Kacey Bradley is talking all about micro-weddings - with some top tips for how your venue can offer an inspired and COVID-safe event. 

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Topics: Hospitality marketing, Health and wellbeing, Hotels, Hospitality managers, Restaurants, COVID-19

5 ways to improve your hotel’s website and boost direct bookings

Posted by Juliana Hahn on Jun 23, 2020 5:07:59 PM

A beautiful hotel website that convinces your site visitors to book direct is more important now than ever before as we move forward from COVID-19. But although writing for your site can feel daunting, especially with new COVID considerations to bear in mind, creating successful website copy can be easy as pie - with the right guidance.

In this article, Juliana Hahn goes over five simple ways to improve your hotel’s website, showcasing its best side and inspiring visitors to book direct.

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Topics: Hospitality marketing, Hotels, Hospitality insights, Hospitality managers, Hospitality training, COVID-19