With the challenges caused by the COVID-19 pandemic came a wave of cybersecurity attacks that threatened systems across the globe. Two out of five of the most severe breaches have occurred within the hospitality industry. With the hospitality industry already suffering from the blow of economic shutdowns, these cybersecurity damages also jeopardized the survivability of hospitality venues. 

However, the risk of cyber attacks happening in your hotel or resort can be managed and reduced.

In this blog post, guest contributor Beau Peters shares with you a series of tips for protecting guest and customer data.

This year has been one challenge after another for hospitality businesses. The pandemic alone has cost people their job, security, and their overall professional satisfaction, so it’s natural to see business leaders blaming the crisis for the lack of employee morale. 

However, a persisting state of feeling unmotivated and unhappy is not uncommon among hospitality workers. In businesses where there isn’t a well-defined culture, no significant benefits to speak of, or educational programs for employees, staff members can feel less than eager to get up on Mondays and head to work.

In addition to investing in employee engagement opportunities, team-building sessions, and creative communication options, business owners in hospitality need to think of the big picture too: are your employees genuinely happy? 

In today’s blog post, Emma Worden shares with you some insightful hospitality tips to keep your staff happy and motivated. 

While 2020 may be behind us, the COVID-19 pandemic is still in full force across the globe. Many countries are still facing restrictions, especially when it comes to restaurants and bars. Others have started to re-open, but there are still safety risks to consider, including post-lockdown burnout for employees who have been stressed for months and are having a tough time getting back to normal. 

As a restaurant employee, however, it’s important to understand that there are still other issues to think about. Business might be slow right now. Or, maybe you’re trying to figure out a strategy to stay afloat and re-open with safety and security in mind. COVID won’t be around forever, and having an atmosphere that focuses on health and safety for both your customers and employees is crucial for your business. Now might be the perfect time to analyze your restaurant’s strategies and create new ones that will keep everyone safe no matter the situation.

Not sure where to get started? Let’s cover some common concerns that should be addressed, and what you can do about them.

When it comes to beverage costing and sales, it can be pretty easy to think you can get away with taking a 'guesstimate' approach with stocking and revenue. A little bit over here, a little bit under there - it all pretty much evens out, right? 

We wish! As with everything in business, there's doing it the easy way, and there's doing it the right way. So if you want to not only drive revenue but really maximize your profit margins on beverages, Mike Walmsley is here to explain how.

Reducing the environmental impact of hotels and resorts has been an industry priority for decades. And in a world forever changed by the spread of COVID-19, addressing health and environmental concerns has become a critical aspect of hotel operations.

In today’s blog post, guest contributor Beau Peters explores how you can turn sustainability to your advantage, ensuring your guests feel safe and your reputation soars.