Like many industries over the past two years, hospitality has been hit hard with COVID-19 restrictions. But, as the world continues to open up, the industry is beginning to see a drastic increase in holidaymakers. Although this is a massive positive for venues all 'round, hotels are seeing a concerning shortage in key departments including housekeeping. 

In this blog post, we explore five housekeeping tools that will ease the pressure on staff, revolutionize your housekeeping department, and provide your team with consistency and clarity on a day-to-day basis.

With over 700,000 hotels around the world, any business in the hospitality industry already knows how competitive things are. For many people, it’s easy to think that hotels are constant money-makers. After all, anyone traveling needs a place to stay, right? 

But, between the growing popularity of Airbnb, rental properties, and bed and breakfasts, the hotel industry specifically needs to remain as competitive as possible. 

That starts by making a great first impression. In this blog post, guest contributor Adrian Johansen shares with you some unique resources to make your hotel stand out from the crowd.

Solid customer service ethics are central to any thriving hospitality industry business. Let’s face it, your company’s success depends on your consumers feeling as though their needs have been put first at all times. There should be no doubt at all of your responsibility to prioritize their safety, security, comfort, and wellbeing throughout your interactions.   

In the blog post, guest writer Beau Peters looks into how you can find the balance between providing great customer service and protecting your employees from bullying and harassment.

Today, hotels are seeking the help of suitable property management systems (PMS) more than ever. A perfect PMS not only helps save time and money but also improves the guest experience. Using a PMS allows hotel staff to focus on meaningful relations with guests, which can help to boost customer satisfaction.

In this blog article, guest blogger Gjermund Damgaard explains what a hotel PMS is and how hotel managers can use one to enhance the guest experience and satisfaction.