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How hotel spa and wellness centers are changing after Covid-19

Posted by Adrian Johansen on May 4, 2021 8:00:00 AM

In some ways, it feels impossible that an entire year has passed since the world went into lockdown. In others, it feels impossible that it has only been one year. 

Although we are slowly emerging from a challenging period, we are still learning how to create — and enjoy — a new post-COVID routine. What does this look like for an industry that has been particularly hard hit by the pandemic? How do you welcome your guests back to your spa or your wellness center and maintain physical distance between guests?

In this blog post, Adrian Johansen shares with you three hospitality tips that will help you welcome your guests back to your wellness or spa center and keep yourself, your colleagues, and guests safe. 

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Topics: Hotels, Hospitality managers, COVID-19

How to start a hotel loyalty program for your venue

Posted by Emma Worden on Apr 27, 2021 10:37:43 AM

One of the key takeaways the hospitality industry has learned during the pandemic is that the playing field has changed to embrace new and elevated customer expectations. These predominantly revolve around improving health and safety standards to appeal to post-pandemic travelers, who will choose hotels that want to make them feel safe and taken care of.

In this new environment of hospitality and changing customer expectations, the loyalty of your guests will also be affected. If you fail to anticipate their health and safety needs and translate them into all the right precautions – they will likely go to your competitors. All of these emerging challenges caused by the pandemic need to be addressed in your loyalty programs, too. 

In this blog post, Emma Worden takes you through the steps to take when setting up your loyalty program for your hotel. 

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Topics: Hospitality operations, Hospitality insights, Hospitality managers

Top 5 US universities with hospitality and tourism management courses

Posted by Justin Weinger on Apr 20, 2021 10:00:00 AM

A degree in hospitality and tourism isn’t a course that is often promoted. You would be shocked to know how many people often overlook this degree. However, completing a hospitality degree allows you to learn crucial skills needed in the industry that will help you get a job in various places, such as restaurants and hotels.

If you’re looking to start a career in this field or climb the hospitality ladder, take a look at these top universities that offer hospitality and tourism programs in the US.

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Topics: Hospitality career tips, Hotels, Hospitality managers, Restaurants, Hospitality trends

5 cafe trends set to dominate the hospitality market in 2021

Posted by Cora Gold on Apr 13, 2021 9:00:00 AM

Although predicting the future seems impossible, anyone can pay attention to current trends to figure out what will become popular or fade from the public eye. As parts of the world lean back into normalcy, everyone’s looking forward to spending more time at their local cafes.

In this blog post, guest contributor Cora Gold looks at five cafe trends set to dominate the market in 2021 based on what consumers expect from their dining experiences.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

5 tips to protect guest and customer data

Posted by Beau Peters on Apr 6, 2021 12:51:23 PM

With the challenges caused by the COVID-19 pandemic came a wave of cybersecurity attacks that threatened systems across the globe. Two out of five of the most severe breaches have occurred within the hospitality industry. With the hospitality industry already suffering from the blow of economic shutdowns, these cybersecurity damages also jeopardized the survivability of hospitality venues. 

However, the risk of cyber attacks happening in your hotel or resort can be managed and reduced.

In this blog post, guest contributor Beau Peters shares with you a series of tips for protecting guest and customer data.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training