--- title: How to start a hotel loyalty program for your venue description: Looking at building or optimizing your loyalty program to retain your customers? 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TRY THE CALCULATOR](https://www.typsy.com/roi-calculator) - [Pricing](https://www.typsy.com/pricing) [SIGN UP](https://www.typsy.com/pricing) [BOOK A DEMO](https://www.typsy.com/contact/demo) [Help Center](https://intercom.help/typsy/en/)[Contact Us](https://www.typsy.com/contact) Hospitality operations # How to start a hotel loyalty program for your venue [Emma Worden](https://blog.typsy.com/author/emma-worden) Apr 27, 2021 --- In this new environment of hospitality and changing customer expectations, the loyalty of your guests will also be affected. If you fail to anticipate their health and safety needs and translate them into all the right precautions – they will likely go to your competitors. All of these emerging challenges caused by the pandemic need to be [addressed in your loyalty programs](https://www.typsy.com/lessons/building-guest-loyalty), too.  In this blog post, Emma Worden takes you through the steps to take when setting up your loyalty program for your hotel.  ## [**![Typsy hospitality blog - loyalty program](https://blog.typsy.com/hs-fs/hubfs/Images_Blog_120220%20(2).png?width=701&name=Images_Blog_120220%20(2).png)**](https://www.typsy.com/discover/courses?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) Although the industry has experienced significant issues, these programs are your opportunity to set the tone with your current customers, but also to attract new ones. To keep guests coming in and retain your long-lasting customers, you need to make them feel connected to your hotel brand. Here’s what you can do! ---   ## Find trustworthy partners As a hotel, you shouldn’t work on your own in your area to build up your customers’ loyalty. After all, your hotel is only one part of the local experience, and the more you can offer, the more enticed they will be. For example, hotels often partner up with local cafes and restaurants, offering discounts to local venues, but also discounted local tours. Ideally, you can leverage a local network of hospitality services that will create a wholesome, unique experience and build up your customers’ loyalty. If they book through a specific platform, they can get a discount. If they stay with you, they can grab a free cup of coffee from a local cafe or get a complimentary breakfast. --- ### **Building a bigger, better industry - together** **Learning with Typsy helps you and your team develop the kind of high-level skills you need to solve problems and deliver incredible guest experiences. ** [![Typsy We teach hospitality to the world typsy.com blog banner \_](https://blog.typsy.com/hs-fs/hubfs/Typsy%20%20We%20teach%20hospitality%20to%20the%20world%20%20typsy.com%20blog%20banner%20_.png?width=600&name=Typsy%20%20We%20teach%20hospitality%20to%20the%20world%20%20typsy.com%20blog%20banner%20_.png)](https://www.typsy.com/discover/courses?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) --- ## Leverage tech and digital on the premises Technology plays a huge role in how customers interact with hotels in these modern times, but digital and tech tools also help you understand what your customers enjoy the most. To leverage technology, hotels can use [commercial digital signage](https://engagis.com/digital-signage/) that will portray their most recent loyalty programs, reviews of the hotel, and branded videos to showcase the scope of their customers' experience. You can introduce interactive displays, too, to simplify restaurant booking and to give essential information to your guests about navigating your hotel premises, available features, and entertainment, and notify them of upcoming events. If there’s a band playing in your restaurant on that night or that week, you can use your digital displays [to upsell your customers](https://blog.typsy.com/upselling-tips-for-your-front-desk-staff) and inspire them to book a table at your restaurant – accruing points for your loyalty program. --- ## Personalization steals the spotlight The value of any reward is in the eyes of your specific guest. To truly impress your guests, you need to consider personalized rewards that will make your business all more appealing and help you build long-lasting relationships. For example, adding personalized cards in your customers' room to greet them and offer a surprise discount or complimentary massage will send their loyalty through the roof. You have [access to your customer’s data](https://blog.typsy.com/tips-to-protect-guest-and-customer-data), so make sure to utilize it to build a connection with your guests. From sending personalized birthday presents from your hotel – be it a complimentary bottle of champagne at your restaurant’s dinner, or a box of their favorite chocolates sent up to their room, there are multiple ways you can make your guests feel valued. [![New call-to-action](https://no-cache.hubspot.com/cta/default/752063/f3881f67-72d8-4921-be43-677c0df48aec.png)](https://cta-redirect.hubspot.com/cta/redirect/752063/f3881f67-72d8-4921-be43-677c0df48aec) --- Online and offline rewards to consider The pandemic has taught us to appreciate contacts, networking, and all kinds of socialization that are considered atypical. We’ve seen an increase in digital and online events, so hotels need to pick up their pace at embracing similar endeavors.  What that means for your loyalty is that you can offer digital freebies, such as travel guides, [but also set up social media campaigns](https://www.typsy.com/courses/social-media-for-hospitality-businesses) (including contests and guest-generated content) that will ultimately reward those who engage with your brand the most. Digital engagement is a brilliant way to devise rewards your guests will love even when they don’t get to visit your hotel, which will in turn keep your brand in the minds of your audience. --- ## Take note of business guests As a hotel, you most likely attract a specific kind of guest, but for most hotels, this means a variety of people looking to stay because of a local business event or for the sake of business meetings, too. You might attract regular family tourists, too, but if your niche is business hospitality, then you need to make sure that your clientele gets targeted rewards. - Design unique [loyalty programs for businesses](https://www.entrepreneur.com/article/346816) who send their employees regularly to your hotel. From discounted rooms, all the way to a free pass to the local golf club can mean a world of a difference. - Create a targeted newsletter to offer team-building and corporate activities in your hotel. - A pampering sauna or massage can help your business guests feel more relaxed and thus more welcome – include it in your offers and suggestions. ---   ## Check-in with your guests to see your impact Surveys are a common occurrence for any business, so why not your hotel? However, instead of limiting your surveys and questionnaires to your hotel experience and general questions, you should expand your research to look into your rewards and loyalty schemes.  After all, no matter how much information you derive from your online analytics tools and hotel data, you also need [to learn how your guests really feel](https://www.typsy.com/lessons/how-to-get-more-positive-online-reviews) about certain rewards. Maybe they aren’t that impressed with the free cocktail menu while they’re waiting for a business event, but perhaps they do love the complimentary bottle of their favorite wine waiting for them in their room.  --- Whether it's due to a major event such as a pandemic, or a locally specific change in guest preferences, loyalty is an ever-evolving idea that can change in a heartbeat. To kick-start or improve your current loyalty program, you need to stay on track with industry changes and recognize the right moment to offer specific rewards to your guests. The most important thing of all is to keep learning from your target audience so that you can improve based on their experiences and ideas – they’ll value your effort all the more for it! --- | ![](https://lh3.googleusercontent.com/vKRYRiNquR24Bblvc16HdAdEHFqubdk9sOAAPJyrL8a7QwSA9OhZ64l8YeADBlJPctYoO4f4BZWISMzzCcAYxKXW539F8fX0dIt34Jgy1srv2PzexIutzT5kcBMcVA) | Emma is a digital marketer and blogger from Sydney. She has worked with Australian startups on business and marketing development. Emma writes for many industry-related online publications, is an Executive Editor at [Bizzmark blog](https://bizzmarkblog.com/), and a guest lecturer at Melbourne University. She is Interested in marketing, startups and latest business trends. Follow Emma on [Twitter](http://twitter.com/EmmaRWorden). | | --- | --- | --- **You might also like:** | [![5 restaurant amenities which will make your guests come back\_200x113](https://blog.typsy.com/hs-fs/hubfs/5%20restaurant%20amenities%20which%20will%20make%20your%20guests%20come%20back_200x113.png?width=199&name=5%20restaurant%20amenities%20which%20will%20make%20your%20guests%20come%20back_200x113.png)](https://blog.typsy.com/5-restaurant-amenities-which-will-make-your-guests-come-back) [5 restaurant amenities which will make your guests come back](https://blog.typsy.com/5-restaurant-amenities-which-will-make-your-guests-come-back) | [![How hospitality businesses can effectively measure customer service \_200x113](https://blog.typsy.com/hs-fs/hubfs/How%20hospitality%20businesses%20can%20effectively%20measure%20customer%20service%20_200x113.jpg?width=199&name=How%20hospitality%20businesses%20can%20effectively%20measure%20customer%20service%20_200x113.jpg)](https://blog.typsy.com/how-to-measure-customer-service-in-your-restaurant-or-hospitality-business-) [How hospitality businesses can effectively measure customer service](https://blog.typsy.com/how-to-measure-customer-service-in-your-restaurant-or-hospitality-business-) | [![Dog-Friendly](https://blog.typsy.com/hs-fs/hubfs/Dog-Friendly.png?width=199&name=Dog-Friendly.png)](https://blog.typsy.com/the-perks-of-being-a-dog-friendly-venue) [The perks of being a dog-friendly venue](https://blog.typsy.com/the-perks-of-being-a-dog-friendly-venue) | | --- | --- | --- |   [Hospitality operations](https://blog.typsy.com/topic/hospitality-operations) [Hospitality trends](https://blog.typsy.com/topic/hospitality-trends) [Leadership & management](https://blog.typsy.com/topic/leadership-management) ## Similar posts Restaurants & Bars ### [5 tips for a successful restaurant loyalty program](https://blog.typsy.com/5-tips-for-successful-restaurant-loyalty-program) Reward your customers with simple and easy loyalty programs. Samantha van Zweden Jan 29, 2020 Restaurants & Bars ### [Why your restaurant menu needs to be online (and how to maximize it)](https://blog.typsy.com/why-your-restaurant-menu-needs-to-be-onlineand-how-to-maximize-it) Making your restaurant's menu available online can help maximize sales, market awareness, and customer loyalty. Here's why your menu should be... Taylor Kelly Aug 9, 2018 Restaurants & Bars ### [Keeping cooks in the kitchen at your restaurant](https://blog.typsy.com/keeping-cooks-in-the-kitchen-at-your-restaurant) It's becoming harder and harder for restaurants to keep good chefs in the kitchen – but why? Here's what you can do to earn loyalty in your kitchen... Judith Goldstein Jan 26, 2017 ### Get notified on new marketing insights Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry. 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