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How to deal with aggressive customers

Posted by Komal Fatima on Mar 28, 2022 5:00:00 PM

What is the first thought that comes to mind when talking about an aggressive customer? 

The stereotype of a privileged person who demands proper service, screaming and shouting; without concern for the hospitality staff serving them.

Working in the hospitality sector you will encounter customers who either talk directly to you or the manager or since the internet has made it possible, leave negative reviews affecting the business and your growth professionally.

As a hospitality staff member ensuring guests have a positive experience in your venue is your topmost priority. In this blog post, you will learn 6 quick tips on how to deal with aggressive customers and prevent a hysterical showdown.

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Topics: Health and wellbeing, Hotels, Hospitality managers, Hospitality staff, Restaurants

How to adapt your hospitality business to the challenges of COVID

Posted by Emily Marr on Jan 26, 2022 3:45:00 PM

The coronavirus outbreak has been tough on the hospitality industry, from Alpha to Beta and Gamma to Delta… now there’s Omicron. Sure, it sounds more like something from a Transformers movie but Omicron is here and hospitality is once again feeling the pinch from the ongoing shutdowns, re-introduction to restrictions, and guests opting to stay at home in general.

It’s easy to break back into feeling down that COVID is reinventing itself and challenging us in different ways, but we’re here to help you and your team get back to doing what they do best, creating memorable experiences for all of your guests (while keeping safe of course!).

In this article, we’ll explain some trends we’ve seen popping up in hotels, restaurants, bars, and cafes around the globe that are helping to engage guests, keep doors open (when possible), offer a sense of hope, and keep a smile on everyone’s face.

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Topics: Hotels, Hospitality insights, Hospitality staff, Restaurants

3 main resume formats for the hospitality industry

Posted by Joyce Lee on Sep 20, 2021 2:10:00 PM

As things are slowly returning to normal following the COVID-19 pandemic, there’s certainly no shortage of jobs available in the hospitality industry. But despite your hospitality skills being in high demand, it’s not always an easy task getting the job you want. Your first step? Ensure your resume is up-to-date!

So, brush off your pen and grab some paper, in this blog post we look at the three main resume formats you can choose from and the unique benefits of each.

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Topics: Hospitality career tips, Hospitality staff

Finding the balance between service ethics and employee appreciation

Posted by Beau Peters on Sep 6, 2021 3:45:00 PM

Solid customer service ethics are central to any thriving hospitality industry business. Let’s face it, your company’s success depends on your consumers feeling as though their needs have been put first at all times. There should be no doubt at all of your responsibility to prioritize their safety, security, comfort, and wellbeing throughout your interactions.   

In the blog post, guest writer Beau Peters looks into how you can find the balance between providing great customer service and protecting your employees from bullying and harassment.

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Topics: Health and wellbeing, Hospitality managers, Hospitality staff

What is the hospitality skills shortage and what can you do about it?

Posted by Beau Peters on Jul 20, 2021 5:07:34 PM

The hospitality industry took a major blow during the COVID-19 pandemic. Worldwide, the industry has faced shutdowns, no international guests, and border closures that have affected things for over a year.

Because of these problems, many businesses had to lay off employees and cut back on staff or hours. Now that things are starting to reopen and return to normal, there is a hospitality skills shortage to deal with.

Read on to what the shortage is, what caused it, and most importantly, what you can do about it.

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Topics: Hospitality career tips, Hospitality staff

Skills-based resumes: do you need one?

Posted by Beau Peters on Jun 28, 2021 3:45:00 PM

Creating a hospitality resume that stands out and ultimately leads to your dream job requires strategy, structure, and a punch of personality. Also, you must ensure you’re choosing the right type of resume.

There’s the chronological resume that most people use. But there are other types of resumes, like the skills-based resume, that can showcase you as the right person for the job better than the traditional option.

Read on to learn what a skills-based resume is, what to include in one, and who would benefit from using one.

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Topics: Hospitality career tips, Hospitality staff