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Restaurant server training: top 10 etiquette tips

Posted by Chloe Papas on Mar 23, 2021 8:05:00 AM

Providing great service in a restaurant isn’t just about ensuring customers receive their meal on time or smiling as you take their order. It’s also about the little actions you take throughout their time in your venue.

Everyone has had a bad experience while dining out – whether the server was rude, the food wasn’t quite right, or the atmosphere was a little off. As a server, it’s your job to make sure that your customers have an amazing experience, from start to finish – and that’s where good etiquette comes into play.

But, what exactly is etiquette, and what basic hospitality tips will help you provide customers with the best experience possible?

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Topics: Hospitality staff, Restaurants

Upselling tips for your front-desk staff

Posted by Kacey Mya on Mar 3, 2021 3:31:00 PM

Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

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Topics: Hospitality operations, Hotels, Hospitality staff

Beverage costing: how your sales mix can maximize your bottom line

Posted by Mike Walmsley on Mar 3, 2021 11:29:50 AM

When it comes to beverage costing and sales, it can be pretty easy to think you can get away with taking a 'guesstimate' approach with stocking and revenue. A little bit over here, a little bit under there - it all pretty much evens out, right? 

We wish! As with everything in business, there's doing it the easy way, and there's doing it the right way. So if you want to not only drive revenue but really maximize your profit margins on beverages, Mike Walmsley is here to explain how.

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Topics: Hospitality career tips, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Bars

How hotels can address health and environmental concerns in 2021

Posted by Beau Peters on Feb 23, 2021 12:47:00 PM

Reducing the environmental impact of hotels and resorts has been an industry priority for decades. And in a world forever changed by the spread of COVID-19, addressing health and environmental concerns has become a critical aspect of hotel operations.

In today’s blog post, guest contributor Beau Peters explores how you can turn sustainability to your advantage, ensuring your guests feel safe and your reputation soars. 

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Topics: Hotels, Hospitality managers, Hospitality staff, Restaurants, Hospitality training

How to write a hospitality resume that will get you that job

Posted by Tanya Timmers on Feb 22, 2021 12:07:00 PM

Hospitality is a dynamic industry. There is always a job opening somewhere, but can you make yourself stand out from other applicants and actually swoop up that dream job?

Writing a hospitality resume that is strong and professional will increase your chances of getting the job. Here are some hospitality tips on how you can perfect your hospitality resume format and content. 

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Topics: Hospitality career tips, Hospitality staff