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Plan B: 5 events where you need to have emergency contingencies for your hotel

Posted by Sara Carter on Nov 29, 2021 3:57:00 PM

It can be a perfectly ordinary day in your hotel when an emergency situation strikes. There could be a fire, a guest with a medical situation, or an active shooter within the premises. These things do not happen every week in a hotel, however, you need to have a plan in place for how to handle them. Nothing makes these incidents worse than having no idea what you or your staff need to do. 

Fear not, below are tips for what to have in place and practice prior to emergency situations and five different events that could occur in your hotel. Yes, these are situations you never want to happen, but it’s better to be prepared when facing them.

In this blog post, guest blogger Sara Carter shares with you some tips on how to plan for Plan B.

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Topics: Hospitality operations, Hospitality managers, hospitality skills shortage

How to train new hospitality employees

Posted by Adrian Johansen on Aug 16, 2021 4:18:00 PM

There is currently a staff shortage in the hospitality industry in the aftermath of the COVID-19 pandemic. As hotels, restaurants, and other facilities try to re-open and get back to business, not having enough staff on hand causes things to feel limited and doesn’t allow for growth.

A staff shortage isn’t the only problem – it’s not impossible to find people to work. What’s harder is finding individuals with the right skills. You might find that new employees need a bit more training than you’re used to, but that’s not necessarily a bad thing.

In this blog post, guest contributor Adrian Johansen shares with you some tips to help you train your new hires and get them service-ready.

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Topics: Hospitality managers, Hospitality training, hospitality skills shortage

5 employee contest ideas to boost sales and engagement

Posted by Sara Carter on Aug 9, 2021 3:36:00 PM

Have you noticed a decrease in engagement from your hospitality staff? Are sales taking a nosedive from bad service? Maybe it’s time your hospitality business shakes things up a bit.

One method of boosting sales while motivating your employees is running a contest. Now if you’re thinking about a free-for-all that draws blood and turns into a brawl for points contest, relax. This is more of a friendly competition meant to help your business succeed or change up your employee reward system.

In this blog post, guest blogger Sara Carter shares with you some tips on what to consider when starting an employee contest along with five different ones to try out on your hospitality team.

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Topics: Hospitality operations, Hospitality managers, hospitality skills shortage

Online training solution to the hospitality skills shortage

Posted by Felicity Thomlinson on May 19, 2021 12:29:33 PM

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners. An aspect where you can make a significant difference is finding people from service industries or students with a natural flair for hospitality and providing training in hospitality so they become confident, engaged, and loyal hospitality workers and employees that will stay with you for the long term. 

Hospitality is an industry for those who love customer service. When recruiting, it is important to find people who have some instincts about how to serve guests. They will also need access to high-quality, regular training to ensure that they adhere to your hotel, bar, cafe, or restaurant’s high standards. 

In this blog post, we share six tips on how to tackle the hospitality skills shortage and recruit and train staff efficiently and effectively. An online learning platform can enhance the speed to the competency of new staff. We will help you understand how to transform your staff into confident, capable, and engaged hospitality superstars in no time!


Let's look at some hospitality onboarding ideas that will save you time and up-skill your team.


Interested in how Typsy can get your new staff trained and serving customers quickly?

Request a demo from the Typsy team or start learning now online.


 

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Topics: Hospitality managers, Restaurants, Hospitality training, hospitality recruitment, hospitality skills shortage, online hospitality training, hospitality courses, onboarding