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How to respond to negative hotel and restaurant reviews

Posted by Ana Cvetkovic on Aug 23, 2019 4:00:00 PM
Online reviews can make or break a business, especially in the hospitality industry. People trust other consumers more than they trust marketing messages from hotels and restaurants, which is why having stellar online reviews is important. Plus, when it comes to putting food in their mouths or staying in strange beds, customers want to know what kind of quality they’re getting.
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Topics: Marketing, Hotels, Managers, Restaurants, Bars

How to be a good server: Top 10 server etiquette tips

Posted by Ana Cvetkovic on Aug 2, 2019 5:00:00 PM

Did you know that there are almost three million waiters and waitresses in the United States alone? Anyone can be a server, but it takes a lot to stand out as one. 

Whether you’re new to the restaurant industry or just need to refresh your skills, follow these 10 serving tips to make a lasting impression on customers.

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Topics: Hotels, Staff, Restaurants, Bars

New course: Draft beer systems with Lev Katsouba

Posted by Emily Marr on May 29, 2019 2:30:00 PM

Beer: it comes in a variety of flavors and is the third-most popular drink on earth after water and tea! When it comes to draft beer - you know it comes from a tap, but do you know how it gets there?

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Topics: Typsy updates, Bars

Beer serving 101: how to sell beer like an expert

Posted by Chloe Papas on May 24, 2019 4:00:00 PM

In 2018 the average Australian consumed 224 glasses of beer, while the Czech Republic held the title for the most beer drunk per capita for the 24th year in the row! It's pretty clear that the world likes beer, in fact it's the third most consumed beverage on the planet! So, when it comes to serving it, it's best not to let things go flat.

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Topics: Managers, Staff, Bars

What and how to use upselling and cross-selling in your venue

Posted by Mike Walmsley on May 17, 2019 3:30:00 PM

Upselling and cross-selling are two basic but critical strategies for increasing sales. At it's most basic level, it’s about changing the selling behavior of your staff members and servers as well as the buying behavior of your customers. Customers often visit F&B establishments because they want to treat themselves, as a waiter it’s your job to suggest the best food and beverage options for customers to ensure they have a great satisfying meal and experience in the process!

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Topics: Hotels, Managers, Staff, Restaurants, Bars