When it comes to drinking, you don’t have to know everything about the liquid in the glass to enjoy it – but it does help to familiarize yourself a little, so you can appreciate the drink’s intricacies. In the complex world of whiskey, this is particularly helpful.

Being able to appreciate a drink armed with knowledge improves your personal drinking experience, and it also improves your customer service skills. Once you’re familiar with different whiskey flavor profiles and how they came to be, you’ll be able to make recommendations based on your customers’ preferences.

The best way to broaden your knowledge of whiskey and its vast range of flavors is to enjoy a few drams and figure it out for yourself – taste, after all, is subjective. But there are some things you can learn beforehand to guide you on your way to becoming a whiskey connoisseur. 

Websites are an absolute must-have for your hospitality business. Your online presence can help you find reach new customers, and keep the ones you already have engaged with your brand! But if you're not careful, certain design flaws can be really off-putting. If the user experience is too confusing, or people feel like you're wasting their time, they'll leave your site and probably won't come back. 

Luckily, getting on top of user experience is pretty straight forward, even if you're a beginner! In today's blog post, guest contributor Emily Burton runs through three quick and easy fixes you can implement right now to improve the design of your business' website. 

Now more than ever, branching out to find creative ways to promote your business and brand is absolutely essential. The events of this year have proven that “traditional” (in other words, non-digital) marketing can’t give you the same edge and reach that social media can. Partnering with influencers is a great way to leverage yourself into more exposure and boost your revenue. 

In today’s blog post, marketing consultant Shane Barker walks us through the ins and outs of influencer marketing.

In the past, large hotels had a much easier time using management and data collection tools than smaller hotels. But this type of software is incredibly helpful for venues with a smaller staff. Luckily, as technology advances, there are more and more options for small hotels who don’t necessarily have the infrastructure to put massive software systems into place.

In today’s blog post, guest blogger James Dorian gives us his top 10 list of hotel management apps to help your small venue get big results. 

Choosing coffee beans is about more than just picking something that tastes good. In fact, there’s a lot more to coffee beans than you might think. Making an informed choice, and being able to talk about those choices with your customers, is how you take your coffee to the next level and provide an awesome guest experience every day. 

To talk us through it, guest contributor Kate MacDonnell writes about the different factors that influence coffee bean taste, price, and sourcing, so you can make the best decision for your venue.