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New course: Alcohol Awareness with Fred Siggins

Posted by Camille Tissot on Nov 8, 2019 10:53:40 AM

Serving alcohol as part of your role involves a lot of responsibilities. From knowing legal information to handling alcohol related situations and being safer at work, alcohol sale and service is not only pouring a glass of wine, it’s also checking ID cards if needed and providing a better level of service to your guests. 

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Topics: Hotels, Typsy updates, Managers, Restaurants, Bars

New course: Rostering management with Lisa Spiden

Posted by Emily Marr on Oct 21, 2019 9:14:01 AM

A roster is a key running sheet for any business - it ensures your whole team knows exactly when and where they are needed on any given day. Getting your rosters right can have a significant impact on your venue and furthermore position you as a manager who’s capable of thinking about the overall business success, not just someone focused on operational tasks.

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Topics: Hotels, Typsy updates, Managers, Restaurants, Bars

New course: Training fundamentals with Nicolas Simon

Posted by Emily Marr on Sep 6, 2019 4:21:55 PM

Whether you're working in a restaurant, cafe, bar, hotel or any other part of the hospitality industry, training your staff is one of the most important things you can in your business. This is especially true as younger generations hit the workforce, with 87% of them stating that training and development are crucial to them in a job.

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Topics: Hotels, Typsy updates, Managers, Restaurants, Training, Bars

How to respond to negative hotel and restaurant reviews

Posted by Ana Cvetkovic on Aug 23, 2019 4:00:00 PM
Online reviews can make or break a business, especially in the hospitality industry. People trust other consumers more than they trust marketing messages from hotels and restaurants, which is why having stellar online reviews is important. Plus, when it comes to putting food in their mouths or staying in strange beds, customers want to know what kind of quality they’re getting.
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Topics: Marketing, Hotels, Managers, Restaurants, Bars

How to be a good server: Top 10 server etiquette tips

Posted by Ana Cvetkovic on Aug 2, 2019 5:00:00 PM

Did you know that there are almost three million waiters and waitresses in the United States alone? Anyone can be a server, but it takes a lot to stand out as one. 

Whether you’re new to the restaurant industry or just need to refresh your skills, follow these 10 serving tips to make a lasting impression on customers.

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Topics: Hotels, Staff, Restaurants, Bars