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Offering takeaway? Sustainability is still key - and simpler than you think

Posted by Samantha van Zweden on Apr 3, 2020 4:06:33 PM

Restaurant takeaway service has experienced a sharp rise in recent weeks. The onset of the COVID-19 virus has changed the way many restaurants are pitching their business to customers. But how can venues looking to expand their offering into takeaway do so in a way that both environmentally and operationally sustainable?

In today’s blog post, Samantha van Zweden looks at ways for hospitality businesses to make a smoother, more environmentally friendly transition into takeaway options.

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Topics: Operations, Marketing, Insights, Staff, Restaurants, Bars

7 ways to reach new restaurant customers

Posted by Greg Provance on Apr 1, 2020 3:00:00 PM

Event though COVID-19 may have impacted the hospitality industry, it is important to think about the next steps and how to reach new restaurant customers. 

In today’s post, guest blogger Greg Provance gives seven ways for you to reach new restaurant customers. 

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Topics: Hotels, Insights, Managers, Restaurants, Bars

Typsy chats with... Alejandro Francino

Posted by Mackensie Freedman on Mar 27, 2020 3:00:00 PM

Upselling is a crucial part of working the front desk, but it can be challenging to do successfully, especially if you're new to front desk or sales. 

In today’s blog, Typsy chats with Front desk expert Alejandro Francino about the most effective ways to approach upselling and cross-selling, and how to ensure you make a positive impact on guest experience.

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Topics: Operations, Hotels, Insights, Managers, Staff, Training

Restaurant Storytelling: 6 Tips to Drive Customer Engagement

Posted by Kristin Savage on Mar 25, 2020 3:00:00 PM

Coronavirus is taking a toll on foot traffic in hospitality venues across the world - so hospitality businesses will have to find new ways to continue growing after this crisis is over. One of the most effective ways to do this will be to make sure you stay at the forefront of customer's minds by getting them to engage with your brand's story.

In today’s post, guest blogger Kristin Savage talks us through storytelling as a marketing technique, and the best ways to apply storytelling to your business to draw online attention and drive customer engagement.

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Topics: Marketing, Hotels, Insights, Managers, Restaurants, Bars

Typsy chats with... Samantha Mellor

Posted by Mackensie Freedman on Mar 20, 2020 5:10:09 PM

People and culture is a crucial part of the hospitality industry – after all, service is all about relationships! But this essential element can be easily overlooked, especially for industry newcomers.

In today’s blog, Typsy chats with industry veteran Samantha Mellor about fostering good interpersonal relationships in hospitality, both with customers and with colleagues.

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Topics: Career tips, Hotels, Managers, Staff, Training