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3 main resume formats for the hospitality industry

Posted by Joyce Lee on Sep 20, 2021 2:10:00 PM

As things are slowly returning to normal following the COVID-19 pandemic, there’s certainly no shortage of jobs available in the hospitality industry. But despite your hospitality skills being in high demand, it’s not always an easy task getting the job you want. Your first step? Ensure your resume is up-to-date!

So, brush off your pen and grab some paper, in this blog post we look at the three main resume formats you can choose from and the unique benefits of each.

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Topics: Hospitality career tips, Hospitality staff

Finding the balance between service ethics and employee appreciation

Posted by Beau Peters on Sep 6, 2021 3:45:00 PM

Solid customer service ethics are central to any thriving hospitality industry business. Let’s face it, your company’s success depends on your consumers feeling as though their needs have been put first at all times. There should be no doubt at all of your responsibility to prioritize their safety, security, comfort, and wellbeing throughout your interactions.   

In the blog post, guest writer Beau Peters looks into how you can find the balance between providing great customer service and protecting your employees from bullying and harassment.

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Topics: Health and wellbeing, Hospitality managers, Hospitality staff

How can a hotel PMS enhance the customer experience?

Posted by Gjermund Damgaard on Aug 30, 2021 9:15:00 AM

Today, hotels are seeking the help of suitable property management systems (PMS) more than ever. A perfect PMS not only helps save time and money but also improves the guest experience. Using a PMS allows hotel staff to focus on meaningful relations with guests, which can help to boost customer satisfaction.

In this blog article, guest blogger Gjermund Damgaard explains what a hotel PMS is and how hotel managers can use one to enhance the guest experience and satisfaction. 

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Topics: Hospitality operations, Hospitality managers, online hospitality training

How accommodating guests with IoT will bring in more business

Posted by Emily Burton on Aug 23, 2021 2:04:00 PM

You've arrived on a late flight that was delayed, the taxi driver got lost and now it's after midnight and all you want to do is check into your hotel and get some sleep. The last thing you want is to walk into a hotel lobby and see an empty check-in desk or a grumpy clerk.

As a hotel owner you know that providing your guests with the best experience is the way to keep them coming back, and keeping your current customers is always less expensive and more rewarding than chasing down new ones. That's where the Internet of Things, or IoT, comes in.

In this blog post, guest blogger Emma Burton shares with you the benefits of embracing IoT and how it can improve your guests' experiences and keep them coming back to your hotel.

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Topics: Hospitality operations, Hotels, Hospitality managers

How to train new hospitality employees

Posted by Adrian Johansen on Aug 16, 2021 4:18:00 PM

There is currently a staff shortage in the hospitality industry in the aftermath of the COVID-19 pandemic. As hotels, restaurants, and other facilities try to re-open and get back to business, not having enough staff on hand causes things to feel limited and doesn’t allow for growth.

A staff shortage isn’t the only problem – it’s not impossible to find people to work. What’s harder is finding individuals with the right skills. You might find that new employees need a bit more training than you’re used to, but that’s not necessarily a bad thing.

In this blog post, guest contributor Adrian Johansen shares with you some tips to help you train your new hires and get them service-ready.

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Topics: Hospitality managers, Hospitality training, hospitality skills shortage