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Ready for your first job? Start climbing the ladder: Two tales beyond hospitality and tourism

Posted by Felicity Thomlinson on May 17, 2024 11:13:50 AM

Are you between 15 and 19 and thinking about jumping into the workforce for the first time? Feeling a bit unsure about where to start? Look no further than the exciting, fast-paced world of hospitality and tourism! Join us as we explore how you can start climbing the hospitality and tourism ladder.

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Topics: Hospitality career tips, Hospitality insights

12 key trends shaping the hospitality industry in 2024

Posted by Felicity Thomlinson on Jan 30, 2024 11:39:11 PM

In an era defined by rapid technological advancements and shifting consumer preferences, the hospitality industry stands at the forefront of innovation and adaptation. As we step into 2024, the landscape continues to evolve, presenting both challenges and opportunities for businesses in the sector. Understanding and harnessing these emerging trends will be pivotal in shaping the future of hospitality. Here are the trends we’re reading about that are key priorities for hospitality businesses in 2024: 

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Topics: Hospitality insights, Hospitality trends

7 pro tips for writing a job-winning hospitality manager resume

Posted by Aditya Sharma on Aug 26, 2022 11:53:40 AM

In today’s blog post, guest blogger Aditya Sharma walks us through seven pro tips that can help you tailor a flawless managerial resume for a hospitality role, getting you closer to your targeted job by ensuring you communicate your potential as a great manager to recruiters.

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Topics: Hospitality career tips, Hotels, Hospitality managers, Restaurants, Bars

Why hotels need to update their cybersecurity for the digital age

Posted by Adrian Johansen on Aug 15, 2022 6:24:08 PM

Cybersecurity is necessary for every business, no matter how big or small. However, the hospitality industry has some particular things to consider that other industries might not face. The last thing you want is for guest data to be compromised, or for anyone’s personal information to get into the wrong hands.

Unfortunately, there has been an increasing trend in hotel data breaches as hackers use more complex techniques and hotels aren’t keeping up with the latest in cybersecurity efforts.

In this blog post, explore why cybersecurity for hotels is not only important but imperative in the digital age we now live in.

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants

10 small details that will enhance the hotel guest experience

Posted by Cora Gold on Jun 27, 2022 5:00:00 PM

Impressing hotel guests requires excellent service, but also means including advantages that people can’t find anywhere else. So how do you make your hotel stand out from the rest without breaking the bank?

In this blog post, guest blogger Cora Gold shares her tips on the details that will enhance the hotel guest experience at your venue. Management teams can upgrade the value of each guest’s visit without costly renovations.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

The effect of employee treatment on the guest experience

Posted by Adrian Johansen on Jun 6, 2022 5:00:00 PM

Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors. 

Facing data like this, every hotel manager and hospitality industry leader should consider how the treatment of their own employees comes back to affects their client and guest experiences. When employees are happy, paid well, and supported efficiently with good benefits and resources, they tend to do better work. 

In this guide, we explore the many effects that employee experience has on the customer experience in the hospitality industry. From giving workers a sense of purpose through sustainable change to making your workplace the most inclusive it can be, employee perks come with efficiency boosts. Here’s how. 

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants