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Why hotels need to update their cybersecurity for the digital age

Posted by Adrian Johansen on Aug 15, 2022 6:24:08 PM

Cybersecurity is necessary for every business, no matter how big or small. However, the hospitality industry has some particular things to consider that other industries might not face. The last thing you want is for guest data to be compromised, or for anyone’s personal information to get into the wrong hands.

Unfortunately, there has been an increasing trend in hotel data breaches as hackers use more complex techniques and hotels aren’t keeping up with the latest in cybersecurity efforts.

In this blog post, explore why cybersecurity for hotels is not only important but imperative in the digital age we now live in.

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants

10 small details that will enhance the hotel guest experience

Posted by Cora Gold on Jun 27, 2022 5:00:00 PM

Impressing hotel guests requires excellent service, but also means including advantages that people can’t find anywhere else. So how do you make your hotel stand out from the rest without breaking the bank?

In this blog post, guest blogger Cora Gold shares her tips on the details that will enhance the hotel guest experience at your venue. Management teams can upgrade the value of each guest’s visit without costly renovations.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

The effect of employee treatment on the guest experience

Posted by Adrian Johansen on Jun 6, 2022 5:00:00 PM

Employee experience may be more linked to customer and guest experiences than most business executives would ever imagine. One statistic shows that companies with great customer experience ratings have more engaged employees at a rate of 1.5 times than their less-successful competitors. 

Facing data like this, every hotel manager and hospitality industry leader should consider how the treatment of their own employees comes back to affects their client and guest experiences. When employees are happy, paid well, and supported efficiently with good benefits and resources, they tend to do better work. 

In this guide, we explore the many effects that employee experience has on the customer experience in the hospitality industry. From giving workers a sense of purpose through sustainable change to making your workplace the most inclusive it can be, employee perks come with efficiency boosts. Here’s how. 

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants

Everything you need to do to prepare your hotel for summer

Posted by Cora Gold on May 30, 2022 5:00:00 PM

Summer and beautiful weather are on the way in the Northern Hemisphere, which means travel will pick up and your hotel has busier days ahead. To handle the heavier workload this peak season, you'll need to not only prepare your facilities but your online presence and promotional items too.

Get your hotel ready for peak season with these tips from guest blogger Cora Gold.

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Topics: Hotels, Hospitality trends

2022 hospitality trends that will give your hotel an edge

Posted by Cora Gold on May 2, 2022 4:30:00 PM

2022 is a pivotal year for businesses in the hospitality industry. COVID-19 restrictions have slackened, opening opportunities for hotels to recover the revenue they lost during the pandemic. Advances in technology have also created new avenues for profit.

Here are five vital hospitality trends that will give your hotel an edge in 2022 and beyond.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends