Customer satisfaction decides the level of success for all businesses.
Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.
Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Customer service, Tips for hoteliers, Tips for owners
The hospitality industry is a fast paced environment which means that there is a constant risk of injury. Whether it's chemicals, heat, moving vehicles or noise, you'll have to work in and around these on a day-to-day basis.
In fact, the International Labor Organization estimates that, worldwide, there are around 340 million occupational accidents and 160 million victims of work-related illnesses annually. Fortunately, there is safety equipment that you and your teammates can you to help avoid and decrease injury in the workplace.
Topics: Tips for hospitality managers, Tips for front of house, Tips for back of house, Tips for hoteliers, Typsy news
Topics: Tips for hospitality managers, Menu advice, Tips for owners
When setting up for a conference or meeting, there are certain standards that any good hotel event manager must think about. Then, there are the little extras that can make your brand not just one of a chain, but an experience not to be missed.
Topics: Hospitality operations, Content marketing, Tips for hospitality managers, Hospitality training
When venues work with a team of engaged employees, they create a sustainable and productive business. Creating a great workplace through employee engagement secures business owners less turnover, higher quality of work, more productivity, and more sales.
Topics: Hospitality operations, Tips for hospitality managers, Hospitality training, Reputation management, Tips for owners
