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How to improve restaurant guest loyalty

Posted by Adrian Johansen on Jul 2, 2020 2:41:04 PM

Diners are starting to feel more comfortable venturing out again, but it's by no means 'business as usual' quite yet. Routines have inevitably changed - but the flip side of this is that it actually presents an opportunity for you to expand your customer base and bring in more regulars!

If you're looking to focus more on how to improve guest retention and loyalty, read on for some fresh ideas from guest blogger Adrian Johansen. 

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Topics: Hospitality marketing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

How to create a great team from the first interview

Posted by Mike Walmsley on Jul 1, 2020 5:41:43 PM

If you're in the process of hiring new hospitality staff, or you will be soon, knowing how to approach the interview is as important for you, the interviewer, as it is for your candidates. There is a clear link between staff morale, motivation and employee turnover: happy employees stay longer and collaborate more effectively to support core business values. So how do you get employees there, especially when you’re looking at new recruits?

Read on for tips on how to make a great impression on prospective staff and end up with a team that best supports the vision you have for your business.

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Topics: Hospitality career tips, Health and wellbeing, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, COVID-19

5 awesome induction activities to get your new team excited

Posted by Chloe Papas on Jul 1, 2020 11:24:16 AM

Induction sessions can be super useful for a new hospitality team - it's a fantastic way to meet new team mates and get familiar with your venue's work culture in a pressure-free environment. But they need to be well thought out so that everyone leaves feeling comfortable and excited to get started. The key is to make sure the day isn’t all about business and policies: it’s also about team building, engagement, and having fun.

Here are five of the best activities and games you can play during the induction process to get your team excited to kick off this new stage of their careers. 

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training

How to be a bartender – tips for beginners

Posted by Ivana Rnjak on Jul 1, 2020 10:52:21 AM

If you’re about to start your first bartending job, or you’re thinking it might soon be time to switch it up and get behind a bar for the first time, there’s no need to be overwhelmed by your new adventure. 

Bartending is an incredibly rewarding and exciting path to take in the hospitality industry. But of course, it can be a little daunting for beginners. We’ve got some tips (and even a great beginners bartending course) to help you feel more confident and prepared when you get started! 

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Topics: Hospitality career tips, Hotels, Hospitality insights, Hospitality staff, Bars

NEW COURSE: Recruitment and Onboarding with Mike Hewitt

Posted by Mackensie Freedman on Jun 26, 2020 4:35:08 PM

In hospitality, people make the place. As a hiring manager, the culture of your workplace - and the people you invite into it - is entirely in your hands. Knowing the best way to approach recruitment and onboarding is an essential skill, but many of us don't think too much about it. 

Typsy's Recruitment and onboarding course is all about taking the guesswork out of hiring. By watching this course, you can ensure you're strengthening both your team and your business with every new hire. 

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Topics: Hotels, Typsy updates, Hospitality managers, Hospitality staff, Restaurants, Hospitality training