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How switching to online training with Typsy helped with onboarding new staff - A case study from Steamboat Resort.

Posted by Felicity Thomlinson on Jul 7, 2021 2:14:47 PM

Challenge

Steamboat Resort located in north-western Colorado at Steamboat Springs, is striving to provide the best possible on-mountain hospitality experience. Operated by the Steamboat Ski & Resort Corporation, it is located on Mount Werner in the Routt National Forest.

There is plenty to do all year at Steamboat Resort, but the snow season sees the most visitors where the region is known for producing more than 95 winter Olympians!

As a ski resort, Steamboat operates seasonally which sees staff turnover being a challenge they deal with each year. Through Winter and Summer, the Food and Beverage team sits at 555 staff, reducing to 250 during the quieter months. This has resulted in onboarding being a repetitive and time-consuming task which Steamboat were needing to change.

 

Steamboat looked towards an online training solution that could provide essential skills training to their staff consistently and efficiently. With an aim to cross-skill staff, they looked for a solution that offered a wide variety of high-quality video lessons across multiple hospitality areas. Steamboat were also looking for a solution that would allow them to upload their own operational training online to ensure staff were fully trained on venue-specific procedures from day 1.

 

Steamboat wanted an engaging online solution to address their onboarding challenge that was regularly costing them time and money. 

 

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Topics: Case studies, Media

Hospitality on-demand training delivers significant value - A case study from Hyatt Hotels

Posted by Emily Marr on Sep 24, 2019 2:00:00 PM
 
Founded in 1957, Hyatt is one of the world’s top hospitality companies with 18 hotel brands, located in 54 countries. In 2018, Hyatt has been ranked #186 on Forbes "America's Best Employers" list. Since July 2018, Grand Hyatt Muscat & Andaz Singapore have been learning new hospitality skills through Typsy.
 
In this case study, Joseph Gomes, F&B Training Manager at Grand Hyatt Muscat and Audrey Silvaraj, F&B Training Manager at Andaz Singapore take you through their learning experience with Typsy. 

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Topics: Case studies, Media

On-demand learning delivers significant value for hospitality schools - A case study from Florida International University

Posted by Emily Marr on Jul 19, 2019 3:15:00 PM
The Chaplin School of Hospitality & Tourism Management at  Florida International University is one of the Top 50 Hospitality Management schools in the world as ranked by Top Universities' World University Rankings. As one of the top hospitality programs in the USA, more than 2500 undergraduate and graduate students from across the US and the world choose FIU for its outstanding reputation, advantageous campus locations, expert faculty, rich curriculum, and fast-track career opportunities in the international hotel, foodservice and tourism industries.
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Topics: Case studies, Media

How corporate venues utilize Typsy - A case study from Seagrass Boutique Hospitality Group

Posted by Emily Marr on Mar 7, 2019 2:00:00 PM
Seagrass Boutique Hospitality Group is a multi-brand hospitality organization covering eight brands, from premium full service to fast casual - with over 35 locations. They first landed on Australian shores in the year 2000 with the opening of The Meat & Wine Co in Darling Harbour and have expanded to Melbourne, Brisbane, and Perth.
 
Since July 2018, the group has been using Typsy across their eight brands including The Meat & Wine Co, Ribs & Burgers, Italian Street Kitchen, Stix and Stones, The Observer Hotel, Heritage Bakery and PizzariaButcher and the Farmer, and Hunter & Barrel. With engagement levels soaring, we thought we'd sit down with Seagrass Learning & Development Specialist, Katie Mattingly, to hear how the group have utilized Typsy so far.


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Topics: Case studies, Media

How hospitality venues utilize Typsy - A case study from Brougham Arms

Posted by Ivana Rnjak on Jan 30, 2019 8:37:53 AM

The award-winning Brougham Arms Hotel in Bendigo, Australia has been training its staff with Typsy for two years. Recently, they used our Custom Content feature to create a series of training videos specific to the operational needs of the venue. 

Kylie Macumber (Operations Manager) looks after operations at the Brougham Arms Hotel. She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors.

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Topics: Case studies, Media