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Press release - No experience, no problem; a solution to the hospitality skills gap

Posted by Felicity Thomlinson on Dec 7, 2021 10:11:50 AM

The AHA(Vic) tackles the hospitality skills gap with their ‘No experience, No problem’ training initiative with Typsy.

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Topics: Hospitality operations, Hotels, Hospitality managers, Hospitality training, Media

5 housekeeping software tools to improve efficiency

Posted by Felicity Thomlinson on Sep 29, 2021 4:36:00 PM

Like many industries over the past two years, hospitality has been hit hard with COVID-19 restrictions. But, as the world continues to open up, the industry is beginning to see a drastic increase in holidaymakers. Although this is a massive positive for venues all 'round, hotels are seeing a concerning shortage in key departments including housekeeping. 

In this blog post, we explore five housekeeping tools that will ease the pressure on staff, revolutionize your housekeeping department, and provide your team with consistency and clarity on a day-to-day basis.

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Topics: Hospitality operations, Hotels, Hospitality managers, Hospitality training

How to train new hospitality employees

Posted by Adrian Johansen on Aug 16, 2021 4:18:00 PM

There is currently a staff shortage in the hospitality industry in the aftermath of the COVID-19 pandemic. As hotels, restaurants, and other facilities try to re-open and get back to business, not having enough staff on hand causes things to feel limited and doesn’t allow for growth.

A staff shortage isn’t the only problem – it’s not impossible to find people to work. What’s harder is finding individuals with the right skills. You might find that new employees need a bit more training than you’re used to, but that’s not necessarily a bad thing.

In this blog post, guest contributor Adrian Johansen shares with you some tips to help you train your new hires and get them service-ready.

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Topics: Hospitality managers, Hospitality training, hospitality skills shortage

Online training solution to the hospitality skills shortage

Posted by Felicity Thomlinson on May 19, 2021 12:29:33 PM

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners. An aspect where you can make a significant difference is finding people from service industries or students with a natural flair for hospitality and providing training in hospitality so they become confident, engaged, and loyal hospitality workers and employees that will stay with you for the long term. 

Hospitality is an industry for those who love customer service. When recruiting, it is important to find people who have some instincts about how to serve guests. They will also need access to high-quality, regular training to ensure that they adhere to your hotel, bar, cafe, or restaurant’s high standards. 

In this blog post, we share six tips on how to tackle the hospitality skills shortage and recruit and train staff efficiently and effectively. An online learning platform can enhance the speed to the competency of new staff. We will help you understand how to transform your staff into confident, capable, and engaged hospitality superstars in no time!


Let's look at some hospitality onboarding ideas that will save you time and up-skill your team.


Interested in how Typsy can get your new staff trained and serving customers quickly?

Request a demo from the Typsy team or start learning now online.


 

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Topics: Hospitality managers, Restaurants, Hospitality training, hospitality recruitment, hospitality skills shortage, online hospitality training, hospitality courses, onboarding

5 tips to protect guest and customer data

Posted by Beau Peters on Apr 6, 2021 12:51:23 PM

With the challenges caused by the COVID-19 pandemic came a wave of cybersecurity attacks that threatened systems across the globe. Two out of five of the most severe breaches have occurred within the hospitality industry. With the hospitality industry already suffering from the blow of economic shutdowns, these cybersecurity damages also jeopardized the survivability of hospitality venues. 

However, the risk of cyber attacks happening in your hotel or resort can be managed and reduced.

In this blog post, guest contributor Beau Peters shares with you a series of tips for protecting guest and customer data.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training