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New course! Typsy chats with 'Pastry Fundamentals' instructor Kay-Lene Tan

Posted by Mackensie Freedman on May 19, 2020 5:00:00 PM

Do you have a taste for tortes, an eagerness for entremets, a penchant for all things pastry? Look no further. Typsy's latest course, 'Pastry fundamentals', is out now - and instructor Kay-Lene Tan knows better than most what it takes to be a pastry chef. 

In today's blog, Kay-Lene chats with Typsy about the industry, what it's like to be a pastry chef, and reveals her top tips for home cooks. 

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Topics: Hospitality career tips, Hotels, Hospitality insights, Typsy updates, Hospitality managers, Hospitality staff, Restaurants, Hospitality training, Expert Q&A

Typsy chats with... Alejandro Francino, front desk and upselling expert

Posted by Mackensie Freedman on Mar 27, 2020 3:00:00 PM

Upselling is a crucial part of working the front desk, but it can be challenging to do successfully, especially if you're new to front desk or sales. 

In today’s blog, Typsy chats with Front desk expert Alejandro Francino about the most effective ways to approach upselling and cross-selling, and how to ensure you make a positive impact on guest experience.

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Topics: Hospitality operations, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Hospitality training, Expert Q&A

Typsy chats with... Samantha Mellor, people and culture expert

Posted by Mackensie Freedman on Mar 20, 2020 5:10:09 PM

People and culture is a crucial part of the hospitality industry – after all, service is all about relationships! But this essential element can be easily overlooked, especially for industry newcomers.

In today’s blog, Typsy chats with industry veteran Samantha Mellor about fostering good interpersonal relationships in hospitality, both with customers and with colleagues.

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Topics: Hospitality career tips, Hotels, Hospitality managers, Hospitality staff, Hospitality training, Expert Q&A

Typsy chats with... Anna Dolce, guest experience expert

Posted by Mackensie Freedman on Mar 13, 2020 12:00:00 PM

At every hospitality venue – from QSRs to five-star resorts – guest experience is one of the most important factors to consider when ensuring your guests are happy and looked after. It’s more than just working to your organization’s philosophy and aims, or ensuring that a product is delivered to a high standard: guest experience is about meeting guests’ emotional needs as much as logistical ones.

In today’s blog post, we sit down with life and business strategist, and industry expert, Anna Dolce, as she takes us through her thoughts on hospitality, leadership, and providing an impeccable guest experience.

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Topics: Hospitality career tips, Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality training, Bars, Expert Q&A

Typsy chats with... Devin Loong, coffee expert

Posted by Mackensie Freedman on Mar 6, 2020 12:31:00 PM

Devin Loong is a busy man.

The two-time Australia Brewer’s Cup Champion is currently running Ona Coffee’s retail operations in Melbourne; preparing for the opening of their first Melbourne café; gearing up for his third Brewer’s Cup championship in March; and then the World Barista Championships at the Melbourne International Coffee Expo later this year.

Somehow, he still finds time to chat with Typsy.

In today’s blog post, we talk to Devin about all things coffee, the state of the industry, automation, and some sage advice for baristas looking to advance their coffee careers.

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Topics: Hospitality career tips, Hospitality insights, Hospitality managers, Restaurants, Hospitality training, Expert Q&A