In the hospitality industry, especially, there are so many unexpected situations that could happen daily. As a manager, the ability to think on your feet is a soft skill that you already need to have; flexibility and adaptability are also important.

That’s where creativity and problem-solving come into play. By thinking outside the box and realizing every situation isn’t a “cookie-cutter” occurrence, you can be a better manager. Not only will that benefit your guests, but it can make you more of a positive force with your staff, too.

In this blog post, we look at different ways to help you think creatively and adopt a problem-solving mindset to manage day-to-day tasks as a great manager. 

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates. Even though investing in technology can be a little daunting at first, it will help improve your customer service as well as help your restaurant grow and succeed.

In this blog post, guest blogger Sara Carter shares with you some of the best technology solutions for your restaurant that you should consider. From contactless interactions to loyalty programs, these options will help you offer the best dining experience possible.

In some ways, it feels impossible that an entire year has passed since the world went into lockdown. In others, it feels impossible that it has only been one year. 

Although we are slowly emerging from a challenging period, we are still learning how to create — and enjoy — a new post-COVID routine. What does this look like for an industry that has been particularly hard hit by the pandemic? How do you welcome your guests back to your spa or your wellness center and maintain physical distance between guests?

In this blog post, Adrian Johansen shares with you three hospitality tips that will help you welcome your guests back to your wellness or spa center and keep yourself, your colleagues, and guests safe. 

One of the key takeaways the hospitality industry has learned during the pandemic is that the playing field has changed to embrace new and elevated customer expectations. These predominantly revolve around improving health and safety standards to appeal to post-pandemic travelers, who will choose hotels that want to make them feel safe and taken care of.

In this new environment of hospitality and changing customer expectations, the loyalty of your guests will also be affected. If you fail to anticipate their health and safety needs and translate them into all the right precautions – they will likely go to your competitors. All of these emerging challenges caused by the pandemic need to be addressed in your loyalty programs, too. 

In this blog post, Emma Worden takes you through the steps to take when setting up your loyalty program for your hotel. 

A degree in hospitality and tourism isn’t a course that is often promoted. You would be shocked to know how many people often overlook this degree. However, completing a hospitality degree allows you to learn crucial skills needed in the industry that will help you get a job in various places, such as restaurants and hotels.

If you’re looking to start a career in this field or climb the hospitality ladder, take a look at these top universities that offer hospitality and tourism programs in the US.