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Ideas for accommodating families with young children

Posted by Adrian Johansen on Dec 6, 2021 3:15:00 PM

While family vacations can be fun, every parent knows that traveling with children isn’t always easy. It can add a lot of stress, take longer to get around, and a lot of effort to keep kids from getting bored. 

If you want to become a top-tier choice for parents, it’s important to consider how your hotel can accommodate families. What are some child-friendly activities and amenities you can offer that would make their lives easier during their travels? 

One of the great things about offering child-friendly amenities is that once families know that their children enjoy staying at your establishment, they’re more likely to come back and be loyal guests. 

The best part about setting this all up? You can have a lot of fun doing it. With that in mind, let’s look at some ideas from our guest blogger Adrian Johansen for accommodating families with young children, so you can start marketing to a new target audience.

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Topics: Health and wellbeing, Hotels, Hospitality managers, Restaurants, Travel & tourism

Plan B: 5 events where you need to have emergency contingencies for your hotel

Posted by Sara Carter on Nov 29, 2021 3:57:00 PM

It can be a perfectly ordinary day in your hotel when an emergency situation strikes. There could be a fire, a guest with a medical situation, or an active shooter within the premises. These things do not happen every week in a hotel, however, you need to have a plan in place for how to handle them. Nothing makes these incidents worse than having no idea what you or your staff need to do. 

Fear not, below are tips for what to have in place and practice prior to emergency situations and five different events that could occur in your hotel. Yes, these are situations you never want to happen, but it’s better to be prepared when facing them.

In this blog post, guest blogger Sara Carter shares with you some tips on how to plan for Plan B.

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Topics: Hospitality operations, Hospitality managers, hospitality skills shortage

All you need to know about hotel customer loyalty

Posted by Carl Fisher on Nov 22, 2021 4:15:00 PM

I loved going to McDonald’s when I was little. The thing I loved the most was their happy meal – no other place offered to give me a present along with food. At some point, my parents could not get me to eat anything other than burgers and fries. 

Do you see where I’m going with this? Loyalty is a powerful tool in every business area.

But, let me tell you more about why you should pay more attention to customer loyalty.

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Topics: Hospitality marketing, Restaurants

4 services hotels should outsource

Posted by Lidia Staron on Nov 15, 2021 4:15:00 PM

Businesses can’t do it all themselves. Nor should they try.

Many businesses want to internalize every function of their operation. This business model requires hiring new staff and continuously training employees. Last - but certainly not least - it requires a significant financial investment.

In this blog post, guest blogger Lidia Staron explores four services hotels should look to outsource to save budget and focus on primary business operations. 

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Topics: Hospitality operations, Hotels, Hospitality managers

The secret customer: how allowing staff members to pose as a guest will benefit your team

Posted by Sara Carter on Nov 8, 2021 4:00:00 PM

Using a mystery shopper to improve customer service is a tactic that’s been used by the hospitality industry for years. This program allows businesses to assess their customer service from their guests’ perspectives. This can also serve as an employee evaluation in certain instances. 

However, it’s not just an outside guest that your business should be using for this program, you can also recruit fellow employees to participate. Allowing other staff members to take part in mystery shopping scenarios provides countless opportunities to teach your team about improving customer service. Find out the benefits in today's blog post from Sara Carter.

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Topics: Hospitality operations, Hospitality managers