Good food is what brings people together, right? Whether people prefer to go out to their favourite café which serves the best Benedict eggs or love trying out the latest restaurant in town, the food and beverage culture around the world is more present than ever. To make sure that you offer the perfect customer experience, you have to nurture and delight your guests with different assets.
A roster is a key running sheet for any business - it ensures your whole team knows exactly when and where they are needed on any given day. Getting your rosters right can have a significant impact on your venue and furthermore position you as a manager who’s capable of thinking about the overall business success, not just someone focused on operational tasks.
A large three-quarter full cappuccino with oat-milk, please! Yes, that's what it sounds like to order a coffee.
Did you know that three-quarters of Australians have at least one cup of coffee a day? It only takes one sip of a good coffee to start the day in style (and in a good mood!). If you do the maths, good beans + good barista = good coffee, right?
Hospitality is a customer service-oriented industry. While your team should have innate instincts about how to serve guests, they’ll need rigorous hospitality industry training to ensure that they adhere to your hotel or restaurant’s high standards.
In this blog post, we’re sharing the best hospitality training tips and resources to transform your staff into hospitality superstars.
Hiring staff members is similar to bringing in customers. Customers often ask themselves: “why should I buy from you?” and staff members often ask: “why should I work for you?”.
Fitting into a business as an employee or a new hire is important, let’s look at some concerns to ensure people want to work for you.