Providing a hotel experience that’s memorable, comfortable and encourages return or referred business is a unique challenge. Hoteliers need to be across everything: outstanding sleeping and leisure spaces, great food and drink offerings, guest support that makes the most of both the hotel and its surrounds. As the base where travelers return, or as a destination in itself, your hotel’s performance can make or break a trip.
Employees are a high value asset. Are you taking care of them with the same attention you give to other assets? For some, employee turnover is a natural part of a business and most industries experience it, to some extent. However, the hospitality industry suffers from the highest employee turn over rates of many other industries combined.
In this blog post, we look at five ways to retain and engage with your employees.
As a professional in the hospitality industry, you undoubtedly know how vital it is to keep up with trends. With global initiatives and conventions supporting sustainability, no wonder it has also become a big part of the hospitality industry. With many travelers now looking for sustainable ways to travel, it makes sense for the places they stay to be sustainable too.
In this blog post, we define what green lodging is and how it can benefit your venue.
From learning all about the best practice process for entering a guest room to understanding how important it is to clean and tidy your guests room, being a housekeeper requires an eye for detail and a love for perfection. Housekeeping is also being meticulous to help providing your guests with the best experience.
From learning all about hygiene and safety to knowing your equipment and preparing your cart, being a great housekeeper requires you to know all the housekeeping basics if you want to provide the best guest experience possible. Housekeeping isn't just making beds. It's the grounds of a successful venue.