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Ana Cvetkovic

Recent Posts

How to be a good server: Top 10 server etiquette tips

Posted by Ana Cvetkovic on Aug 2, 2019 5:00:00 PM

Did you know that there are almost three million waiters and waitresses in the United States alone? Anyone can be a server, but it takes a lot to stand out as one. 

Whether you’re new to the restaurant industry or just need to refresh your skills, follow these 10 serving tips to make a lasting impression on customers.

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Topics: Hotels, Hospitality staff, Restaurants, Bars

Hospitality business costs breakdown: beyond the basics

Posted by Ana Cvetkovic on May 31, 2019 4:00:00 PM
What are the costs associated with running a hospitality business? Wages and food - together known as “prime costs” - are the most obvious expenses, but what about things like software licenses or professional development opportunities for employees?
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Topics: Hospitality operations, Hospitality managers

A guide to restaurant manager responsibilities: what aspiring managers need to know

Posted by Ana Cvetkovic on May 3, 2019 4:30:00 PM

Do you want to take your hospitality career to the next level by becoming a restaurant manager or assistant manager? Unlike roles in the restaurant industry that focus on one skill set, the role of a restaurant manager is unique because it requires expertise in various disciplines. From operations to customer service, restaurant managers wear many hats.

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Topics: Hospitality career tips, Hospitality managers, Hospitality training

7 creative ways to engage hospitality employees

Posted by Ana Cvetkovic on Mar 29, 2019 2:30:00 PM

When venues work with a team of engaged employees, they create a sustainable and productive business. Creating a great workplace through employee engagement secures business owners less turnover, higher quality of work, more productivity, and more sales.

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Topics: Hospitality managers, Hospitality training

Effective time management skills every restaurant employee should have

Posted by Ana Cvetkovic on Mar 1, 2019 4:58:02 PM

Time management is a critical skill for any professional to develop - especially in the restaurant industry, where timeliness is closely related to perceived service quality. Research shows that restaurants that focus on punctuality by addressing it in pre-shift meetings provide a better overall experience to diners.

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Topics: Hospitality operations, Hospitality managers, Hospitality staff