--- title: The Typsy Blog | Ana Cvetkovic description: Ana Cvetkovic is a freelancer and content producer for 7shifts. She is also the CEO of BLOOM Digital Marketing, a Philadelphia-based creative marketing agency that helps the hospitality and tourism industries reach new audiences online. --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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From effective staff training to optimizing operations, learn how to enhance every aspect of your establishment. - [ALL](https://blog.typsy.com/all) - [Restaurants & Bars](https://blog.typsy.com/topic/restaurants-bars) - [Leadership & management](https://blog.typsy.com/topic/leadership-management) - [Team performance](https://blog.typsy.com/topic/team-performance) - [Hotels](https://blog.typsy.com/topic/hotels) - [Hospitality trends](https://blog.typsy.com/topic/hospitality-trends) - [Guest experience](https://blog.typsy.com/topic/guest-experience) - [Hospitality operations](https://blog.typsy.com/topic/hospitality-operations) - [Typsy news](https://blog.typsy.com/topic/typsy-news) - [Hospitality education](https://blog.typsy.com/topic/hospitality-education) - [Performance insights & reporting](https://blog.typsy.com/topic/performance-insights-reporting) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. TYPSY ### Hospitality courses & training online. Earn hospitality badges with Typsy. Typsy has over 2,000 lessons in a growing online video library and it's all contained on a purpose-built platform. [EXPLORE OUR COURSES](https://www.typsy.com/discover/courses) Hotels ### [How to be a barista: Tips for beginners](https://blog.typsy.com/how-to-be-a-barista-tips-for-beginners) New to coffee? Learn how to be a barista with practical beginner tips to build confidence, consistency, and essential café skills. Ana Cvetkovic Feb 17, 2021 Hospitality operations ### [Effective time management skills every restaurant employee should have](https://blog.typsy.com/effective-time-management-skills-every-restaurant-employee-should-have) Discover effective time management skills for restaurant staff and managers to improve service quality, teamwork, and efficiency. Ana Cvetkovic Feb 17, 2021 Hospitality trends ### [7 creative ways to engage hospitality employees](https://blog.typsy.com/7-creative-ways-to-engage-hospitality-employees) Happy, engaged staff don't just work harder, they'll stay with you for longer. Guest blogger Ana Cvetkovic looks at ways you can improve staff... Ana Cvetkovic Oct 5, 2020 Restaurants & Bars ### [Top 7 best hospitality training ideas for 2025](https://blog.typsy.com/top-7-best-hospitality-training-ideas) Discover seven expert training strategies to empower your hospitality team—boost guest service, retention, and staff engagement with Typsy’s courses. Ana Cvetkovic Jul 7, 2020 Restaurants & Bars ### [Restaurant forecasting tips for 2020](https://blog.typsy.com/restaurant-forecasting-tips-for-2020) 2020 is just around the corner and it's time to reset your goals and objectives for the new year! Find out more in our forecasting blog for 2020. Ana Cvetkovic Nov 20, 2019 Restaurants & Bars ### [Winter is coming: 5 winter menu ideas for your restaurant](https://blog.typsy.com/5-winter-menu-ideas-for-your-restaurant) Winter is coming! Find out why you should update your menu for winter and discover some menu ideas to shake things up during the chill in this blog... Ana Cvetkovic Oct 30, 2019 [1](https://blog.typsy.com/author/ana-cvetkovic/page/1) [2](https://blog.typsy.com/author/ana-cvetkovic/page/2) ... 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