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Ana Cvetkovic

Recent Posts

How to be a barista - tips for beginners

Posted by Ana Cvetkovic on Jun 19, 2019 4:45:00 PM

Being a barista is one of the trickiest jobs in the restaurant industry. The barista is a hybrid role between the front of house and back of house that requires mastery of both customer service and coffee making skills.

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Topics: Career tips, Hotels, Staff, Restaurants

Hospitality business costs breakdown: beyond the basics

Posted by Ana Cvetkovic on May 31, 2019 4:00:00 PM
What are the costs associated with running a hospitality business? Wages and food - together known as “prime costs” - are the most obvious expenses, but what about things like software licenses or professional development opportunities for employees?
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Topics: Operations, Managers

A guide to restaurant manager responsibilities: what aspiring managers need to know

Posted by Ana Cvetkovic on May 3, 2019 4:30:00 PM

Do you want to take your hospitality career to the next level by becoming a restaurant manager or assistant manager? Unlike roles in the restaurant industry that focus on one skill set, the role of a restaurant manager is unique because it requires expertise in various disciplines. From operations to customer service, restaurant managers wear many hats.

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Topics: Career tips, Managers, Training

7 creative ways to engage hospitality employees

Posted by Ana Cvetkovic on Mar 29, 2019 2:30:00 PM

When venues work with a team of engaged employees, they create a sustainable and productive business. Creating a great workplace through employee engagement secures business owners less turnover, higher quality of work, more productivity, and more sales.

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Topics: Managers, Training

Effective time management skills every restaurant employee should have

Posted by Ana Cvetkovic on Mar 1, 2019 4:58:02 PM

Time management is a critical skill for any professional to develop - especially in the restaurant industry, where timeliness is closely related to perceived service quality. Research shows that restaurants that focus on punctuality by addressing it in pre-shift meetings provide a better overall experience to diners.

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Topics: Operations, Managers, Staff