The success of any business depends on its people. The people you hire to run your restaurant are going to make or break the longevity and profitability of your business. While tech-savviness, strong time management, and excellent interpersonal skills are desirable in any workplace, there is so much more to consider when hiring restaurant staff to support exceptional service standards.

Smooth team communication in restaurants could be the difference between an establishment that thrives and one that fails. This reality exists whether you’re managing the team of a full-service restaurant, a laid-back, family-owned diner, or a busy fast-casual hotspot.

Mastering schedule creation is something that every successful restaurant manager needs to do, but the majority of them schedule entirely based on their gut feeling of what the business needs. If you use your ‘gut instinct’ to create your restaurant’s schedule, all of your implicit biases about the business and who should be working will come out in your scheduling, whether you realize it or not.

Savvy full-service restaurateurs know that building a strong team is important. According to Deloitte, 88% of employees and 94% of executives believe that “a distinct workplace culture is important to business success." Having a world-class culture can help you retain and attract top talent, which is hard to do in the restaurant industry.