In hospitality, management can make or break a business. Effective managers can help teams feel motivated to reach goals and provide excellent service, while ineffective managers can wreak havoc on company culture. 

Today, Kacey Bradley talks through six of the most important habits to keep in mind if you want to be an awesome hospitality manager. 

Since hospitality venues get the majority of their bookings through online channels, online reputation management is super important (check out this lesson to learn more). Unfortunately, negative reviews are an inevitable element of the business - you should do your best to prevent them, of course, but the most important thing is knowing how to respond in a way that appeases an unhappy guest while also showing your business in the best light.

In today's blog post, we're exploring the best ways to respond to negative reviews to minimize impact and maximize good online reputation.

When managing your hotel's revenue stream, it's important to identify and optimize ancillary sources to help you improve your profit margins and, ultimately, provide better service and amenities for your guests. This has always been true of the hotel industry and being able to identify those ancillary revenue streams is vital.

In today's post, guest blogger Adam Knight is looking at how you can find ancillary revenue opportunities that work best for your business.