Working with a skeleton crew is a pretty common occurrence in hospitality – especially in smaller businesses, where even one person’s unexpected sick day can temporarily cripple a team. Unfortunately, given what’s happening across the world right now, we're having to learn to expect the unexpected even more than usual. 

Finding yourself suddenly understaffed for a shift can be stressful, but it doesn't have to make your team and your workplace any less productive or positive. In this easy guide, a former hospitality manager explains how.

Wil Slickers is hospitality force to be reckoned with. With years of experience in hotel management, he hosts the popular hospitality podcast Slick Talk, and co-owns a company specializing in luxury vacation rentals. As if that weren't enough, this year he also founded the Destinationaire Award - a prize designed to recognize outstanding contributions and innovations in the hospitality industry (and based on a term he coined in an article for Typsy Blog!). 

Wil sat down with Typsy to chat about all things hospitality, including destination tourism in the post-COVID future, cultivating a good hospitality team, and what guests really want.

If you're a hospitality manager, you might be thinking about - or are already in the process of - restarting and reopening your venue to "normal" operations. 2020 has been a bit of a wild ride so far, so you could be forgiven for feeling a little anxious.

That's where Typsy's online course, 'COVID-19 business restart for managers' comes in. We're taking the guesswork out of reopening to give you a strategic, confident path to coming back stronger than ever.