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How to create a great e-newsletter for your hospitality venue

Posted by Gigi Baker on Sep 3, 2020 5:08:13 PM

Subscribers and newsletters might seem like they don't have anything to do with hospitality, but it's really just another form of online content that can help draw in new guests and return customers alike. There are so many upsides to communicating openly - and newsletters are another way to help you do that!

In today's blog post, guest contributor Gigi Baker has some great tips for creating a successful, engaging newsletter to help you communicate with your customers.

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Topics: Hospitality operations, Hospitality marketing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants

How to make guests with food sensitivities feel welcome

Posted by Jessica Romero on Sep 2, 2020 2:47:15 PM

2020 has thrown a myriad of challenges at the restaurant industry. Now more than ever, making guests feel at home is important. But this time we’re not talking about having the proper sanitizing practices in place or observing COVID-19 enforced social distancing. Instead, we’re addressing the reality of catering for a growing group of customers who have food sensitivities.

In today's blog post, guest contributor Jessica Romero is looking at best-practice strategies for ensuring you can not only cater to guests with food sensitivities, but even actively draw them in.

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Topics: Hospitality operations, Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Hospitality training

5 tips for upselling wine at your restaurant

Posted by Rebecca Siggers on Aug 26, 2020 4:16:03 PM

Hospitality profit margins are notoriously razor-thin, so maximizing your restaurant's profitability is all about finding opportunities to upsell. Wine is a great way to do this - it can be seen as both a staple and a luxury, so you always have a little wiggle room to suggest a more premium product.

In today's blog post, guest writer Rebecca Siggers has five great tips for upselling wine in your restaurant, elevating your guests' experience and improving your revenue per table.

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Topics: Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Hospitality training, Bars, Wine

How to cope when you’re suddenly understaffed on shift

Posted by Mackensie Freedman on Aug 20, 2020 4:51:28 PM

Working with a skeleton crew is a pretty common occurrence in hospitality – especially in smaller businesses, where even one person’s unexpected sick day can temporarily cripple a team. Unfortunately, given what’s happening across the world right now, we're having to learn to expect the unexpected even more than usual. 

Finding yourself suddenly understaffed for a shift can be stressful, but it doesn't have to make your team and your workplace any less productive or positive. In this easy guide, a former hospitality manager explains how.

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Topics: Hotels, Hospitality managers, Hospitality staff, Restaurants, Hospitality training, Bars, COVID-19

Trending! Travel bubbles: the next big opportunity in hospitality

Posted by Grace Morris on Aug 18, 2020 4:29:20 PM

If your area usually relies heavily on tourism to support its hospitality industry, you've probably felt the pinch in the last six months. Although many regions around the world are looking at declining coronavirus rates, the wide spread ban on international travel has been a blow to many hospitality businesses - but this may be starting to change.

International border agreements are springing up, and represent a great opportunity to reposition your business to tourists again. Guest blogger Grace Morris has the low-down on what travel bubbles are, and how they might impact you. 

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Topics: Hotels, Hospitality insights, Hospitality managers, Restaurants, Bars, COVID-19, Travel & tourism