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How to deal with aggressive customers

Posted by Komal Fatima on Mar 28, 2022 5:00:00 PM

What is the first thought that comes to mind when talking about an aggressive customer? 

The stereotype of a privileged person who demands proper service, screaming and shouting; without concern for the hospitality staff serving them.

Working in the hospitality sector you will encounter customers who either talk directly to you or the manager or since the internet has made it possible, leave negative reviews affecting the business and your growth professionally.

As a hospitality staff member ensuring guests have a positive experience in your venue is your topmost priority. In this blog post, you will learn 6 quick tips on how to deal with aggressive customers and prevent a hysterical showdown.

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Topics: Health and wellbeing, Hotels, Hospitality managers, Hospitality staff, Restaurants

How to recover from a cybersecurity breach

Posted by Adrian Johansen on Mar 7, 2022 3:00:00 PM

In the hospitality industry, customer relationships and trust are everything. So when customers find that their personal information becomes compromised due to data breaches that occur at the businesses they frequent, it can lead to long-term damage to that trust.

This article will discuss the importance of cybersecurity as a whole within the hospitality industry, how businesses can successfully recover from a cybersecurity breach if one occurs, and steps they can take to prevent any future occurrences from happening.

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants

The top 10 blogs of 2021

Posted by Komal Fatima on Feb 28, 2022 4:00:00 PM

Last year, 2021, was a year of inspiration, change, and most importantly growth. We know that the past two years have been tough on hospitality but we’re already seeing the industry looking ahead and finding ways to come back stronger.

From training ideas to developing menus and bartending tips to writing a hospitality resume, our readers have been sourcing new ideas to bring to their guests. To save you time combing through our catalogue to find our top blogs, scroll below to find them.

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Topics: Hospitality marketing, Hotels, Hospitality managers, Restaurants, Cybersecurity

7 money-saving tips to stick to your 2022 budget

Posted by Cora Gold on Feb 21, 2022 1:33:00 PM

Running a hotel or any hospitality business in 2022 is no easy task, thanks to the COVID-19 pandemic and its effects on the economy. You have to analyze your hotel’s business model from every angle and find new ways to cut costs.

Here are seven money-saving tips that will help you stick to your 2022 budget in this blog post by guest blogger Cora Gold.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

Keeping your customer in the front of your mind in 2022

Posted by Adrian Johansen on Feb 14, 2022 1:30:00 PM

No matter your position in the hospitality industry, your focus should always be on your customers and guests. Making people comfortable and offering them an enjoyable experience is the standard expectation of the industry. 

But, there’s no question that the world is changing. 

We’ve been through nearly two years of a global pandemic, which has created a shift in the way people work, travel, and live. On top of that, there’s growing concern over the sustainability of the planet. Throw in social issues and unrest in certain cities, and it becomes pretty clear as to why shifting your strategies might be important in the coming year. 

The good news? Things like an increase in remote work and “revenge travelers” may cause you to see an influx of customers and guests this year. But, it’s important to be prepared to meet their needs and have a clear understanding of our world’s current landscape. So, what can you do to make necessary changes and keep the customer in the front of your mind?

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Topics: Hotels, Hospitality managers, Restaurants

How to make the most of a hotel restaurant

Posted by Cora Gold on Jan 31, 2022 1:18:00 PM

When they book a hotel reservation, people look forward to numerous amenities, but many prioritize the property’s in-house dining experience. An on-site restaurant makes things easy when guests are away from home and may even become a favorite venue for locals. 

People traveling for work or on a holiday have different preferences -, couples on holidays may prefer to dine in a more romantic or intimate setting whereas those traveling for work may require a more business-like atmosphere, or even sometimes opt for food-to-go. 

Find out how to cater to all your guest’s needs in this blog post by guest blogger Cora Gold.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends