Hotels often have more than just a comfy bed to offer guests. From spa treatments to exterior activities, your hotel can often provide your guests with extras that can last their whole stay. But, if your guests aren’t aware of them, they aren’t going to take advantage of them.
Any hotel can be separated into two groups - front of house (FOH) and back of house (BOH). While both sections are equally crucial to success, staff members in each team share vastly different responsibilities.
The story of technology infiltrating an industry is always the same: adopt the new technology or fall behind the more tech savvy competition. The restaurant industry is facing this dilemma today more than ever. Orders are typed into iPads, long paper checklists are no longer used to evaluate inventory, and credit cards are processed right at the table customers just ate at - and restaurateurs are taking notice.