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Effective time management skills every restaurant employee should have

Posted by Ana Cvetkovic on Feb 17, 2021 4:38:00 PM

Time management is a critical skill for any professional to develop - especially in the restaurant industry, where timeliness is closely related to great service quality. Research shows that restaurants that focus on punctuality by addressing it in pre-shift meetings provide a better overall experience to diners. And when all departments maximize their time, the entire restaurant runs successfully.

In this blog post, we’re sharing effective time management skills for hospitality workers, front-of-house staff (FOH), back-of-house staff (BOH), and restaurant management to learn from. 

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Topics: Hospitality operations, Hospitality managers, Hospitality staff

The ultimate opening day checklist for restaurants

Posted by Doug Radkey on Jan 20, 2021 8:22:00 AM

Before opening your doors to the public, there is an enormous and often overwhelming list of tasks to complete. This list traditionally starts 3-6 months (sometimes even more) prior to opening day. 

In this industry, there is never a ‘one-size fits all’ approach, but if you are thinking about opening your venue, here are some general guidelines to follow, that any seasoned restaurateur will likely agree with, no matter if it’s a 3 month or 6 month project.

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Topics: Hospitality operations, Hospitality managers, Restaurants

How to create a great e-newsletter for your hospitality venue

Posted by Gigi Baker on Sep 3, 2020 5:08:13 PM

Subscribers and newsletters might seem like they don't have anything to do with hospitality, but it's really just another form of online content that can help draw in new guests and return customers alike. There are so many upsides to communicating openly - and newsletters are another way to help you do that!

In today's blog post, guest contributor Gigi Baker has some great tips for creating a successful, engaging newsletter to help you communicate with your customers.

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Topics: Hospitality operations, Hospitality marketing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants

How to make guests with food sensitivities feel welcome

Posted by Jessica Romero on Sep 2, 2020 2:47:15 PM

2020 has thrown a myriad of challenges at the restaurant industry. Now more than ever, making guests feel at home is important. But this time we’re not talking about having the proper sanitizing practices in place or observing COVID-19 enforced social distancing. Instead, we’re addressing the reality of catering for a growing group of customers who have food sensitivities.

In today's blog post, guest contributor Jessica Romero is looking at best-practice strategies for ensuring you can not only cater to guests with food sensitivities, but even actively draw them in.

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Topics: Hospitality operations, Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Hospitality training

Interesting ways you can use data to improve the guest experience

Posted by Beau Peters on Aug 6, 2020 4:01:27 PM

The hospitality industry has always been laser-focused on improving customer experience. In this day and age, with the rise of hospitality-centric technology, one of the most impressive and efficient ways to do that is by collecting and analyzing customer data. 

If that sounds like an intimidating idea, fear not! Guest blogger Beau Peters is talking through the ins and outs of how you can easily, safely, and usefully apply data to improving your venue's guest experience.

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Topics: Hospitality operations, Hotels, Hospitality insights, Restaurants, Hospitality training