The secret customer: Allowing staff members to pose as a guest
Using a mystery shopper to improve customer service is a tactic that’s been used by the hospitality industry for years. Why not take it a step...
THE TYPSY BLOG
Typsy has over 1500 lessons in a growing online video library and it's all contained on a purpose-built platform.
Using a mystery shopper to improve customer service is a tactic that’s been used by the hospitality industry for years. Why not take it a step...
It’s not uncommon for hospitality employees to experience times of stress, especially during busy seasons. So, what can you do to keep your employees...
As a hotel owner, providing your guests with the best experience is always a priority. Here are 5 tips for improvement in the hotel industry.
Are you opening a new restaurant? Or re-launching your hotel brand? Learn how to avoid costly mistakes when opening and how to benefit from used...
Pinterest holds excellent potential for growing your reach. The question is, how can you use its new features for marketing your hospitality business...
Looking to revolutionize your housekeeping department? Here are five tools that can help you do it.