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Plan B: 5 events where you need to have emergency contingencies for your hotel

Posted by Sara Carter on Nov 29, 2021 3:57:00 PM

It can be a perfectly ordinary day in your hotel when an emergency situation strikes. There could be a fire, a guest with a medical situation, or an active shooter within the premises. These things do not happen every week in a hotel, however, you need to have a plan in place for how to handle them. Nothing makes these incidents worse than having no idea what you or your staff need to do. 

Fear not, below are tips for what to have in place and practice prior to emergency situations and five different events that could occur in your hotel. Yes, these are situations you never want to happen, but it’s better to be prepared when facing them.

In this blog post, guest blogger Sara Carter shares with you some tips on how to plan for Plan B.

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Topics: Hospitality operations, Hospitality managers, hospitality skills shortage

4 services hotels should outsource

Posted by Lidia Staron on Nov 15, 2021 4:15:00 PM

Businesses can’t do it all themselves. Nor should they try.

Many businesses want to internalize every function of their operation. This business model requires hiring new staff and continuously training employees. Last - but certainly not least - it requires a significant financial investment.

In this blog post, guest blogger Lidia Staron explores four services hotels should look to outsource to save budget and focus on primary business operations. 

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Topics: Hospitality operations, Hotels, Hospitality managers

The secret customer: how allowing staff members to pose as a guest will benefit your team

Posted by Sara Carter on Nov 8, 2021 4:00:00 PM

Using a mystery shopper to improve customer service is a tactic that’s been used by the hospitality industry for years. This program allows businesses to assess their customer service from their guests’ perspectives. This can also serve as an employee evaluation in certain instances. 

However, it’s not just an outside guest that your business should be using for this program, you can also recruit fellow employees to participate. Allowing other staff members to take part in mystery shopping scenarios provides countless opportunities to teach your team about improving customer service. Find out the benefits in today's blog post from Sara Carter.

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Topics: Hospitality operations, Hospitality managers

3 tips to keep hospitality employees motivated during stressful times

Posted by Adrian Johansen on Nov 1, 2021 4:00:00 PM

It’s not uncommon for hospitality employees to experience times of stress, especially during busy seasons. But, the COVID-19 pandemic wreaked havoc on the industry, and the virus hasn’t subsided the way many people expected and hoped for at this point. 

On top of that, the holiday season is just around the corner. Though the pandemic is still lingering, many people want to get out and return to a sense of normalcy, so more people might be traveling over the holidays. 

So, what can you do to keep your employees motivated during stressful times? 

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Topics: Health and wellbeing, Hotels, Hospitality managers, Restaurants

5 tips for improvement if you're in the hotel industry

Posted by Emily Burton on Oct 29, 2021 4:00:00 PM

The hotel industry is the pinnacle of customer service. Hotels compete within the industry by providing excellent facilities and top-tier guest services. With the booming home-sharing market rising as a competitor, hoteliers are looking for ways to improve now more than ever.

In this blog, Emily Burton presents five tips to help you improve in the hotel industry. 

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Topics: Hospitality operations, Hotels, Hospitality managers