<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=841010339352500&amp;ev=PageView&amp;noscript=1">

Beau Peters

Recent Posts

Finding the balance between service ethics and employee appreciation

Posted by Beau Peters on Sep 6, 2021 3:45:00 PM

Solid customer service ethics are central to any thriving hospitality industry business. Let’s face it, your company’s success depends on your consumers feeling as though their needs have been put first at all times. There should be no doubt at all of your responsibility to prioritize their safety, security, comfort, and wellbeing throughout your interactions.   

In the blog post, guest writer Beau Peters looks into how you can find the balance between providing great customer service and protecting your employees from bullying and harassment.

Read More

Topics: Health and wellbeing, Hospitality managers, Hospitality staff

What is the hospitality skills shortage and what can you do about it?

Posted by Beau Peters on Jul 20, 2021 5:07:34 PM

The hospitality industry took a major blow during the COVID-19 pandemic. Worldwide, the industry has faced shutdowns, no international guests, and border closures that have affected things for over a year.

Because of these problems, many businesses had to lay off employees and cut back on staff or hours. Now that things are starting to reopen and return to normal, there is a hospitality skills shortage to deal with.

Read on to what the shortage is, what caused it, and most importantly, what you can do about it.

Read More

Topics: Hospitality career tips, Hospitality staff

Skills-based resumes: do you need one?

Posted by Beau Peters on Jun 28, 2021 3:45:00 PM

Creating a hospitality resume that stands out and ultimately leads to your dream job requires strategy, structure, and a punch of personality. Also, you must ensure you’re choosing the right type of resume.

There’s the chronological resume that most people use. But there are other types of resumes, like the skills-based resume, that can showcase you as the right person for the job better than the traditional option.

Read on to learn what a skills-based resume is, what to include in one, and who would benefit from using one.

Read More

Topics: Hospitality career tips, Hospitality staff

How to finance a transition to a fine dining restaurant

Posted by Beau Peters on Jun 7, 2021 2:47:00 PM

Fine dining is an experience like no other. Unfortunately, the COVID-19 pandemic all but destroyed the fine dining industry. Because thousands of restaurants across the globe had to close or switch to carry-out menus for their customers, fine dining hasn’t been an option for the better part of a year.

In this blog post, guest contributor Beau Peters shares with you tips to help transition your restaurant into a fine dining venue.

Read More

Topics: Hospitality operations, Hospitality managers, Restaurants

5 tips to protect guest and customer data

Posted by Beau Peters on Apr 6, 2021 12:51:23 PM

With the challenges caused by the COVID-19 pandemic came a wave of cybersecurity attacks that threatened systems across the globe. Two out of five of the most severe breaches have occurred within the hospitality industry. With the hospitality industry already suffering from the blow of economic shutdowns, these cybersecurity damages also jeopardized the survivability of hospitality venues. 

However, the risk of cyber attacks happening in your hotel or resort can be managed and reduced.

In this blog post, guest contributor Beau Peters shares with you a series of tips for protecting guest and customer data.

Read More

Topics: Hotels, Hospitality managers, Restaurants, Hospitality training