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The 5 best ways to retain restaurant staff

Posted by AJ Beltis on Sep 25, 2017 8:35:00 AM

Ask any restaurant owner or manager what their biggest pain points are. More likely than not, the words “team,” “staff,” or “employees” will come up.

In fact, more restaurateurs name staffing and hiring as their biggest challenge to success than any other issue, according to the 2017 Restaurant Success Report.

Losing staff isn’t easy. It can cost thousands of dollars every time someone quits or is let go, and when the restaurant turnover rate is 72.9%, it’s not getting any easier to keep costs down.

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training

3 hospitality training innovations we’re excited about

Posted by Emily Tatti on Sep 1, 2017 8:45:00 AM

We live in such an exciting time when it comes to technology. It’s incredible when you think about where we were 20 years ago, and where we are today – back then we had no concept of smartphones or e-readers or social media. If you’d told me my next-door neighbor would have his own personal drone, I would have laughed in your face!

When it comes to training and education, innovations in technology have given us access to so many resources that we never had before. This is fantastic for the hospitality industry, where consistent training has always been difficult.

We decided to take a look at some of the most exciting innovations that are happening in training today, and how these things could help further the growth of the hospitality industry. 

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Categories: Hospitality training

Why your employees aren’t listening to your training

Posted by Emily Tatti on Aug 18, 2017 11:21:44 AM

Tell us if this situation sounds familiar. You’ve just hired a new server who seems like a perfect fit for your restaurant. You’ve shown them all the basics, like how to set the table for service, how to greet and seat customers, and how to take orders. They’re so confident you have no doubt they’re going to wow your customers. 

But when they actually get out on the floor, they seem to be completely ignoring your advice. They keep making the same small mistakes, over and over again. It’s beyond frustrating, and you’re about to lose your cool, because you don’t have time to re-train them. It’s so basic you can’t understand why they’re not getting it.

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Categories: HR for hospitality venues, Hospitality training

Why soft skills training is vital in the hospitality industry

Posted by Michael McKay on May 18, 2017 8:45:00 AM

Hospitality requires a unique mix of skills. Not only are staff expected to know physical hard skills, but they are also expected to perfect soft skills, which are a lot more difficult to teach in a traditional classroom.

According to the Department of Tourism, Leisure, Hotel and Sport Management in 2015, “The hospitality workplace demands skills such as problem solving, critical thinking, emotional intelligence, maintaining professional and ethical standards, and leadership”.

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Categories: Hospitality training

How hospitality schools are implementing blended learning

Posted by Michael McKay on May 1, 2017 8:45:00 AM

Today, many hospitality schools are embracing blended learning. For example, William Blue College of Hospitality Management in Sydney offers online and on-campus study options for most of their degrees, as well as a blended-learning model that allows students to mix their online and on-campus study.

The Glion School of Hospitality and Business in the UK and Switzerland also offers blended learning options to their students. The university offers an MBA in hospitality that can be studied full-time on campus, completely online, or as a blended option that alternates between campus-based and online courses. 

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Categories: Hospitality training

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