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How hospitality venues utilize Typsy - A case study from Brougham Arms

Posted by Ivana Rnjak on Jan 25, 2018 10:35:00 AM

The award-winning Brougham Arms Hotel in Bendigo, Australia has been training its staff with Typsy for two years. Recently, they used our Custom Content feature to create a series of training videos specific to the operational needs of the venue. 

Kylie Macumber (Operations Manager) looks after operations at the Brougham Arms Hotel. She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors.

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Categories: Hospitality operations, Tips for hospitality managers, Hospitality training, Product Features, Case studies - Hospitality venues using Typsy

How to create a training program for your restaurant (that works)

Posted by Andrew Carlson on Jan 23, 2018 8:23:00 AM

Growing up in the restaurant industry, you learn that not all restaurants are created equal. There are different concepts, various positions and each restaurant has their own version of what training means to them.

When I first started working in restaurants, I was given a manual and the trainer never opened it once. The person who trained me wasn’t even certified. She was just someone that the manager instructed and said to me, “Andrew is going to shadow you for the day” and she looked at me, looked at the manager, back at me and said, “Don’t get in my way”.  

With a giant *gulp*, I shadowed her and simply watched as she worked - for the whole eight hours. When it was my turn to be a server, I was making mistakes left and right. My manager pulled me aside and asked why I was making these simple mistakes. I told them that’s what I observed, and that's what was being shown to me.

Although I didn’t know it at the time, that was my first lesson in creating a training program.

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Categories: HR for hospitality venues, Hospitality training, Tips for owners

The longest list of hospitality schools in the world

Posted by Felicity Thomlinson on Jan 19, 2018 9:33:00 AM

We would love your help! Starting today, we are aiming to create the longest list of hospitality schools in the world. Can you help us do it?

Why are we building the longest list of hospitality schools in the world?

We want to provide a handy resource to students who are thinking of studying hospitality in another country. We know that many people studying hospitality are interested in travel and would be keen to attend a hospitality school overseas.

Also, no-one else has done it and we love to be groundbreaking at Typsy!

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Categories: Typsy list, Hospitality training, Hospitality career advice, Hospitality inspiration, Blended learning, Hospitality schools

5 signs you need more on-the-job training

Posted by Chloe Papas on Nov 27, 2017 9:46:25 AM

The nature of the hospitality industry can mean that you are thrown into a role with short notice or minimal training, and expected to learn new skills and processes on the job. This particularly applies to front of house workers; waiters, floor staff, and bar staff.

For venues that have a high or seasonal turnover of staff, (that employ numerous casual workers or that are hiring you to replace someone who left unexpectedly), there simply might not be time to offer you much training when you begin your role. Beyond an initial induction and instructions, it can be difficult to access comprehensive training from busy venue owners and managers.

We have put together a few signs to look out for if you’re concerned you might need more on-the-job training, and some ideas on how to access it.

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Categories: Hospitality operations, HR for hospitality venues, Hospitality training

Quiz: What kind of training is right for your restaurant?

Posted by Emily Tatti on Nov 24, 2017 8:15:00 AM

So you’ve decided you need a formal training program in your restaurant. That’s fantastic! This will improve your employees’ performance, turn your managers into better leaders, and boost your staff retention.

Now it’s up to you to decide – what kind of program is right for you?

It all depends on the size of your venue, the needs of your staff, and the outcomes you’re hoping to achieve. This quiz has been designed to help you answer all of those questions. By the end, you should have insight into the kind of training that is best for your venue.

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Categories: HR for hospitality venues, Hospitality training

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