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Top 5 US universities with hospitality and tourism management courses

Posted by Justin Weinger on Apr 20, 2021 10:00:00 AM

A degree in hospitality and tourism isn’t a course that is often promoted. You would be shocked to know how many people often overlook this degree. However, completing a hospitality degree allows you to learn crucial skills needed in the industry that will help you get a job in various places, such as restaurants and hotels.

If you’re looking to start a career in this field or climb the hospitality ladder, take a look at these top universities that offer hospitality and tourism programs in the US.

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Topics: Hospitality career tips, Hotels, Hospitality managers, Restaurants, Hospitality trends

5 cafe trends set to dominate the hospitality market in 2021

Posted by Cora Gold on Apr 13, 2021 9:00:00 AM

Although predicting the future seems impossible, anyone can pay attention to current trends to figure out what will become popular or fade from the public eye. As parts of the world lean back into normalcy, everyone’s looking forward to spending more time at their local cafes.

In this blog post, guest contributor Cora Gold looks at five cafe trends set to dominate the market in 2021 based on what consumers expect from their dining experiences.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality trends

5 tips to protect guest and customer data

Posted by Beau Peters on Apr 6, 2021 12:51:23 PM

With the challenges caused by the COVID-19 pandemic came a wave of cybersecurity attacks that threatened systems across the globe. Two out of five of the most severe breaches have occurred within the hospitality industry. With the hospitality industry already suffering from the blow of economic shutdowns, these cybersecurity damages also jeopardized the survivability of hospitality venues. 

However, the risk of cyber attacks happening in your hotel or resort can be managed and reduced.

In this blog post, guest contributor Beau Peters shares with you a series of tips for protecting guest and customer data.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training

Analyzing restaurant safety for you, your co-workers, and your guests

Posted by Adrian Johansen on Mar 9, 2021 4:16:43 PM

While 2020 may be behind us, the COVID-19 pandemic is still in full force across the globe. Many countries are still facing restrictions, especially when it comes to restaurants and bars. Others have started to re-open, but there are still safety risks to consider, including post-lockdown burnout for employees who have been stressed for months and are having a tough time getting back to normal. 

As a restaurant employee, however, it’s important to understand that there are still other issues to think about. Business might be slow right now. Or, maybe you’re trying to figure out a strategy to stay afloat and re-open with safety and security in mind. COVID won’t be around forever, and having an atmosphere that focuses on health and safety for both your customers and employees is crucial for your business. Now might be the perfect time to analyze your restaurant’s strategies and create new ones that will keep everyone safe no matter the situation.

Not sure where to get started? Let’s cover some common concerns that should be addressed, and what you can do about them.

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Topics: Hotels, Hospitality managers, Restaurants

Upselling tips for your front-desk staff

Posted by Kacey Mya on Mar 3, 2021 3:31:00 PM

Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

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Topics: Hospitality operations, Hotels, Hospitality staff