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Upselling tips for your front-desk staff

Posted by Kacey Mya on Mar 3, 2021 3:31:00 PM

Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

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Topics: Hospitality operations, Hotels, Hospitality staff

Beverage costing: how your sales mix can maximize your bottom line

Posted by Mike Walmsley on Mar 3, 2021 11:29:50 AM

When it comes to beverage costing and sales, it can be pretty easy to think you can get away with taking a 'guesstimate' approach with stocking and revenue. A little bit over here, a little bit under there - it all pretty much evens out, right? 

We wish! As with everything in business, there's doing it the easy way, and there's doing it the right way. So if you want to not only drive revenue but really maximize your profit margins on beverages, Mike Walmsley is here to explain how.

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Topics: Hospitality career tips, Hotels, Hospitality insights, Hospitality managers, Hospitality staff, Restaurants, Bars

How hotels can address health and environmental concerns in 2021

Posted by Beau Peters on Feb 23, 2021 12:47:00 PM

Reducing the environmental impact of hotels and resorts has been an industry priority for decades. And in a world forever changed by the spread of COVID-19, addressing health and environmental concerns has become a critical aspect of hotel operations.

In today’s blog post, guest contributor Beau Peters explores how you can turn sustainability to your advantage, ensuring your guests feel safe and your reputation soars. 

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Topics: Hotels, Hospitality managers, Hospitality staff, Restaurants, Hospitality training

What gives whiskey its flavor? Essential facts for beginners

Posted by Ivana Rnjak on Feb 21, 2021 12:55:00 PM

When it comes to drinking, you don’t have to know everything about the liquid in the glass to enjoy it  but it does help to familiarize yourself a little, so you can appreciate the drink’s intricacies. In the complex world of whiskey, this is particularly helpful.

Being able to appreciate a drink armed with knowledge improves your personal drinking experience, and it also improves your customer service skills. Once you’re familiar with different whiskey flavor profiles and how they came to be, you’ll be able to make recommendations based on your customers’ preferences.

The best way to broaden your knowledge of whiskey and its vast range of flavors is to enjoy a few drams and figure it out for yourself taste, after all, is subjective. But there are some things you can learn beforehand to guide you on your way to becoming a whiskey connoisseur. 

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Topics: Hotels, Hospitality insights, Hospitality staff, Bars

How to be a barista - tips for beginners

Posted by Ana Cvetkovic on Feb 17, 2021 5:41:00 PM

Being a barista is an incredibly rewarding job, but is also very challenging - and can be a highly coveted role in a café. Because it can be a competitive field, and there's quite a steep learning curve for beginners, it can seem a little intimidating when you're just starting out. 

But never fear! Typsy's here to help you rise to the challenge with our guide to everything you need to know about becoming a barista.

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Topics: Hospitality career tips, Hotels, Hospitality staff, Restaurants