Managing guest relations can be tricky, even at the best of times. But now, as hospitality venues around the world look towards reopening with specific health and safety recommendations and requirements in mind, the guest experience will likely be a little different than it was 6 months ago. And, well, change can be challenging to accept. The key is carefully managing expectations.
Today, Typsy has the run down on four tricky (but common) post-COVID service scenarios and the best way to handle them to ensure your guests still leave smiling.
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Topics:
Hotels,
Hospitality managers,
Hospitality staff,
Restaurants,
Hospitality training,
Bars,
COVID-19
If your venue has recently reopened, or you have an eye to reopening to dine-in options in the near future, it's time to start thinking seriously about how to adapt your customer pull and retention to the new normal.
In today’s post, guest blogger Greg Provance talks through the top 4 things to consider when strategizing for attracting guests in the post-COVID world.
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Topics:
Hotels,
Hospitality insights,
Hospitality managers,
Restaurants,
Bars,
COVID-19
As we begin to look towards a post-coronavirus future, hospitality venues are thinking about innovative ways to reopen - ways that acknowledge and cater to the world’s newfound needs (like social distancing) while still trying to remain true to the vision and heart of the business. We can return to the success that hospitality enjoyed before, but we can’t fully arrive if we haven’t adapted to the post-COVID world.
Today, Typsy Blog is taking an in-depth look at why online supplier product training is going to be essential for the future success of your hospitality business.
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Topics:
Hotels,
Hospitality insights,
Hospitality managers,
Hospitality staff,
Restaurants,
Hospitality training,
Bars,
COVID-19
It can sometimes feel impossible to keep up with the demands of the day-to-day grind of the hospitality industry, especially because of the fast-paced nature and constant focus on customers. That seems to go doubly these days – post-coronavirus recovery might be a long road.
Thankfully, there are many great technology tools available that can help ease some of this workload. Today, we’re looking at the most useful tech tools to streamline your business and help you breeze through your hotel or restaurant reopening.
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Topics:
Hotels,
Hospitality insights,
Hospitality managers,
Hospitality staff,
Restaurants,
Hospitality training,
Bars,
COVID-19
As restrictions lift and you start gearing up to get back to business, it’s a good idea to make sure you’re able to adapt quickly, and have clear communication with existing and prospective customers, for the best chance at a speedy recovery post-pandemic.
Fortunately, there’s an easy way to ensure your business keeps communication open with customers to help them feel informed and engaged: Google My Business. In today’s post, Impeccabuild – a leading hospitality fit out and design company – talks through 6 best-practice tips for making the most out of your Google My Business listing.
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Topics:
Hospitality marketing,
Hotels,
Hospitality insights,
Hospitality managers,
Hospitality staff,
Restaurants,
Hospitality training,
Bars,
COVID-19
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