Beer: it comes in a variety of flavors and is the third-most popular drink on earth after water and tea! When it comes to draft beer - you know it comes from a tap, but do you know how it gets there?
In 2018 the average Australian consumed 224 glasses of beer, while the Czech Republic held the title for the most beer drunk per capita for the 24th year in the row! It's pretty clear that the world likes beer, in fact it's the third most consumed beverage on the planet! So, when it comes to serving it, it's best not to let things go flat.
Upselling and cross-selling are two basic but critical strategies for increasing sales. At it's most basic level, it’s about changing the selling behavior of your staff members and servers as well as the buying behavior of your customers. Customers often visit F&B establishments because they want to treat themselves, as a waiter it’s your job to suggest the best food and beverage options for customers to ensure they have a great satisfying meal and experience in the process!
Customer satisfaction decides the level of success for all businesses.
Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.
The hospitality industry is a fast paced environment which means that there is a constant risk of injury. Whether it's chemicals, heat, moving vehicles or noise, you'll have to work in and around these on a day-to-day basis.
In fact, the International Labor Organization estimates that, worldwide, there are around 340 million occupational accidents and 160 million victims of work-related illnesses annually. Fortunately, there is safety equipment that you and your teammates can you to help avoid and decrease injury in the workplace.