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Kacey Mya

Recent Posts

Upselling tips for your front-desk staff

Posted by Kacey Mya on Mar 3, 2021 3:31:00 PM

Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

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Topics: Hospitality operations, Hotels, Hospitality staff

Gastro-tourism: a hotelier's guide to a delectable travel trend

Posted by Kacey Mya on Feb 25, 2020 1:39:36 PM

When people decide to travel, they choose their destination for a variety of reasons. While some people hope to go on traditional vacations, many want to board a plane to try something new

Travel enthusiasts now chase down to the perfect trip by checking out the cuisine in different regions. It's a trend called gastro-tourism, which encourages people to roam the world for the next great dish that makes their taste buds sing.

Read this guide to gastro-tourism, a delectable travel trend!

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Topics: Hospitality marketing, Hotels, Hospitality managers

8 Things That Affect Hotel Room Value

Posted by Kacey Mya on Jan 23, 2020 9:00:09 AM

Long-time hoteliers know how fast the world of hotel management has changed over the last decade. Weeks passed where your schedule filled with coordinating food shipments, rotating staff members and ensuring you stayed ahead of your competitors. Occasionally you'd pass through a busy or slow season and adjust your room rates accordingly.

Now, hotel managers have to handle a long list of responsibilities that come with their own influencing factors. Every decision must be thoroughly researched and considered before even the slightest changes to things like room decor. There's a list of reasons why you have to think things through from different angles, especially when it's time to raise or lower your room rates.

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Topics: Hospitality operations, Hotels

What is green lodging and why is it important?

Posted by Kacey Mya on Dec 13, 2019 5:00:00 PM

As a professional in the hospitality industry, you undoubtedly know how vital it is to keep up with trends. With global initiatives and conventions supporting sustainability, no wonder it has also become a big part of the hospitality industry. With many travelers now looking for sustainable ways to travel, it makes sense for the places they stay to be sustainable too.

In this blog post, we define what green lodging is and how it can benefit your venue.

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Topics: Hospitality operations, Hotels

Why BOH is as important as FOH for hotels

Posted by Kacey Mya on Aug 14, 2019 4:30:00 PM

Any hotel can be separated into two groups - front of house (FOH) and back of house (BOH). While both sections are equally crucial to success, staff members share vastly different responsibilities. 

In this blog post, we look at why BOH and FOH staff members are as equally important for hotels and need to work together

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Topics: Hospitality operations, Hotels