Hotels often have more than just a comfy bed to offer to guests. From spa treatments to room services, your hotel can often provide your guests with extras that can take their stay to the next level. But, if your guests aren’t aware of them, they aren’t going to take advantage of them. 

A great place to start informing guests of your hotel extras is as soon as they check-in. Your front-desk staff not only have the opportunity to encourage and discuss the latest specials but also, promote any other events or activities that are happening in or around your hotel. This technique is called upselling.

In this blog post, we share with you 10 upselling tips that will entice your guests to upgrade and take full advantage of your amenities.

Long-time hoteliers know how fast the world of hotel management has changed over the last decade. Weeks passed where your schedule filled with coordinating food shipments, rotating staff members and ensuring you stayed ahead of your competitors. Occasionally you'd pass through a busy or slow season and adjust your room rates accordingly.

Now, hotel managers have to handle a long list of responsibilities that come with their own influencing factors. Every decision must be thoroughly researched and considered before even the slightest changes to things like room decor. There's a list of reasons why you have to think things through from different angles, especially when it's time to raise or lower your room rates.

As a professional in the hospitality industry, you undoubtedly know how vital it is to keep up with trends. With global initiatives and conventions supporting sustainability, no wonder it has also become a big part of the hospitality industry. With many travelers now looking for sustainable ways to travel, it makes sense for the places they stay to be sustainable too.

In this blog post, we define what green lodging is and how it can benefit your venue.

Any hotel can be separated into two groups - front of house (FOH) and back of house (BOH). While both sections are equally crucial to success, staff members share vastly different responsibilities. 

In this blog post, we look at why BOH and FOH staff members are as equally important for hotels and need to work together.