Hotels often have more than just a comfy bed to offer guests. From spa treatments to exterior activities, your hotel can often provide your guests with extras that can last their whole stay. But, if your guests aren’t aware of them, they aren’t going to take advantage of them.
Any hotel can be separated into two groups - front of house (FOH) and back of house (BOH). While both sections are equally crucial to success, staff members in each team share vastly different responsibilities.