--- title: The Typsy Blog | Ivana Rnjak (2) description: "The #1 resource for restaurant and hotel insights—from staff management, marketing essentials, recruitment tips, operations optimization, and more. (2)" --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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From effective staff training to optimizing operations, learn how to enhance every aspect of your establishment. - [ALL](https://blog.typsy.com/all) - [Restaurants & Bars](https://blog.typsy.com/topic/restaurants-bars) - [Leadership & management](https://blog.typsy.com/topic/leadership-management) - [Team performance](https://blog.typsy.com/topic/team-performance) - [Hotels](https://blog.typsy.com/topic/hotels) - [Hospitality trends](https://blog.typsy.com/topic/hospitality-trends) - [Guest experience](https://blog.typsy.com/topic/guest-experience) - [Hospitality operations](https://blog.typsy.com/topic/hospitality-operations) - [Typsy news](https://blog.typsy.com/topic/typsy-news) - [Hospitality education](https://blog.typsy.com/topic/hospitality-education) - [Performance insights & reporting](https://blog.typsy.com/topic/performance-insights-reporting) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. TYPSY ### Hospitality courses & training online. Earn hospitality badges with Typsy. Typsy has over 2,000 lessons in a growing online video library and it's all contained on a purpose-built platform. [EXPLORE OUR COURSES](https://www.typsy.com/discover/courses) Hospitality operations ### [A guide to essential kitchen equipment](https://blog.typsy.com/a-guide-to-essential-kitchen-equipment) A practical guide to essential kitchen equipment for hospitality teams, covering tools, appliances, safety, and performance. Ivana Rnjak Jan 17, 2018 Hotels ### [Effective communication with staff](https://blog.typsy.com/effective-communication-with-staff) Watch this online hospitality management course with restaurant consultant Mike Ganino on how to improve communication with staff and build a... Ivana Rnjak Jan 9, 2018 Hotels ### [Vodka basics](https://blog.typsy.com/in-case-you-missed-it-vodka-basics) Learn your vodka 101 in our Vodka basics course with writer, consultant and mixologist Monique Farah, one of California's top vodka experts. Ivana Rnjak Dec 19, 2017 Typsy news ### [Online course: German beers with Sebastian Priller](https://blog.typsy.com/online-german-beer-course) Learn your German beer basics in our new online beer course with Sebastian Priller, the head brewer at Riegele and the 2011 World Champion of Beer... Ivana Rnjak Dec 12, 2017 Typsy news ### [New mentor session: Joanne McKerchar](https://blog.typsy.com/new-mentor-session-joanne-mckerchar) Step into the Diageo Archive, the biggest spirits archive in the world, with archivist Joanne McKerchar as she talks about the history of Diageo... Ivana Rnjak Dec 3, 2017 Hotels ### [Gin 101 – The basics](https://blog.typsy.com/gin-101-the-basics) Learn your gin basics with our Gin 101 guide. From its fascinating history to the classic cocktails the spirit is enjoyed in – we've got you covered! Ivana Rnjak Nov 29, 2017 [1](https://blog.typsy.com/author/ivana-rnjak/page/1) [2](https://blog.typsy.com/author/ivana-rnjak/page/2) [3](https://blog.typsy.com/author/ivana-rnjak/page/3) ... 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