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Ivana Rnjak

Recent Posts

What gives whiskey its flavor? Essential facts for beginners

Posted by Ivana Rnjak on Feb 21, 2021 12:55:00 PM

When it comes to drinking, you don’t have to know everything about the liquid in the glass to enjoy it  but it does help to familiarize yourself a little, so you can appreciate the drink’s intricacies. In the complex world of whiskey, this is particularly helpful.

Being able to appreciate a drink armed with knowledge improves your personal drinking experience, and it also improves your customer service skills. Once you’re familiar with different whiskey flavor profiles and how they came to be, you’ll be able to make recommendations based on your customers’ preferences.

The best way to broaden your knowledge of whiskey and its vast range of flavors is to enjoy a few drams and figure it out for yourself taste, after all, is subjective. But there are some things you can learn beforehand to guide you on your way to becoming a whiskey connoisseur. 

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Topics: Hotels, Hospitality insights, Hospitality staff, Bars

How to support mental health in employees and colleagues

Posted by Ivana Rnjak on Nov 19, 2020 4:38:30 PM

This year has been a tricky year (and, okay, this is admittedly the understatement of the century). Across the world, hospitality workers in particular have faced an unusual level of uncertainty and stress, even for an industry which can be uncertain and stressful at the best of times. 

So in today's blog post, we're looking at the unique challenges hospitality staff might be facing with their mental health, and what we can do to support one another through rough patches.

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Topics: Health and wellbeing, Hospitality insights, Hospitality managers

How to be a bartender – tips for beginners

Posted by Ivana Rnjak on Jul 1, 2020 10:52:21 AM

If you’re about to start your first bartending job, or you’re thinking it might soon be time to switch it up and get behind a bar for the first time, there’s no need to be overwhelmed by your new adventure. 

Bartending is an incredibly rewarding and exciting path to take in the hospitality industry. But of course, it can be a little daunting for beginners. We’ve got some tips (and even a great beginners bartending course) to help you feel more confident and prepared when you get started! 

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Topics: Hospitality career tips, Hotels, Hospitality insights, Hospitality staff, Bars

How hospitality venues utilize Typsy - A case study from Brougham Arms

Posted by Ivana Rnjak on Jan 30, 2019 8:37:53 AM

The award-winning Brougham Arms Hotel in Bendigo, Australia has been training its staff with Typsy for two years. Recently, they used our Custom Content feature to create a series of training videos specific to the operational needs of the venue. 

Kylie Macumber (Operations Manager) looks after operations at the Brougham Arms Hotel. She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors.

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Topics: Case studies, Media

An introduction to German beers

Posted by Ivana Rnjak on Feb 12, 2018 9:15:24 AM

While much has changed throughout humanity’s long history, one thing has remained the same for millennia: our love of beer. Humans have been brewing beer longer than we’ve been baking bread!

Beer is thought to have originated in Ancient Sumer and most likely reached Europe sometime late in the Bronze Age, with brewing beginning in Germany. It’s no surprise that Germans were probably the first to brew in Europe, given the prominence of beer in German culture.

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Topics: Hospitality insights, Hospitality staff, Bars