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What gives whiskey its flavor? Essential facts for beginners

Posted by Ivana Rnjak on Feb 21, 2021 12:55:00 PM

When it comes to drinking, you don’t have to know everything about the liquid in the glass to enjoy it  but it does help to familiarize yourself a little, so you can appreciate the drink’s intricacies. In the complex world of whiskey, this is particularly helpful.

Being able to appreciate a drink armed with knowledge improves your personal drinking experience, and it also improves your customer service skills. Once you’re familiar with different whiskey flavor profiles and how they came to be, you’ll be able to make recommendations based on your customers’ preferences.

The best way to broaden your knowledge of whiskey and its vast range of flavors is to enjoy a few drams and figure it out for yourself taste, after all, is subjective. But there are some things you can learn beforehand to guide you on your way to becoming a whiskey connoisseur. 

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Topics: Hotels, Hospitality insights, Hospitality staff, Bars

What is harassment and bullying in the hospitality industry?

Posted by Emily Marr on Feb 18, 2021 12:53:00 PM

Whether you’re a hotel housekeeper, barista, bartender, chef, supervisor, manager, or owner, workplace harassment and bullying is something you should know about. It’s an issue that’s been steadily on the rise and sadly, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally. Unfortunately, this means that many staff in the hospitality industry will have already experienced or witnessed bullying or harassment at some point during their career.

Everyday factors can lead to misunderstandings, personality conflicts, and various types of misconduct, including harassment and bullying. This is why understanding what it means and knowing how to respond to it is crucial.

In this blog post, we detail the meaning of harassment and bullying as well as understanding what to do if you or someone you know is in this situation, and how to prevent it from happening in the first place.

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Topics: Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality staff

Part 2! Typsy chats with... Anthony McGinty, security expert

Posted by Mackensie Freedman on Feb 2, 2021 1:37:00 PM

Security and intelligence is a huge topic to cover, and one that really deserves a detailed chat. That’s why we’re thrilled to bring you part two of our interview with security and intelligence expert, Anthony McGinty.

Here, we’re talking about the nitty-gritty, nuanced issues you need to think about when analyzing your environment for security risks, including what’s changed in the industry over the past 20 years; how to avoid bias, discrimination and harassment; and what you need to know if you’re interested in getting into security as a career. 

 

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Topics: Hospitality insights, Hospitality managers, Expert Q&A

3 quick and easy design fixes to improve your hospitality website

Posted by Emily Burton on Jan 26, 2021 10:48:00 AM

Websites are an absolute must-have for your hospitality business. Your online presence can help you find reach new customers, and keep the ones you already have engaged with your brand! But if you're not careful, certain design flaws can be really off-putting. If the user experience is too confusing, or people feel like you're wasting their time, they'll leave your site and probably won't come back. 

Luckily, getting on top of user experience is pretty straight forward, even if you're a beginner! In today's blog post, guest contributor Emily Burton runs through three quick and easy fixes you can implement right now to improve the design of your business' website. 

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Topics: Hospitality marketing, Hotels, Hospitality insights, Restaurants, Bars

Typsy chats with... Anthony McGinty, security and intelligence expert

Posted by Mackensie Freedman on Jan 13, 2021 1:35:00 PM

Security isn't something we tend to think about in hospitality - especially if you're not in management, or work in a smaller venue. But just like first aid, security awareness is one of those skills everyone should have. 

Here, Typsy chats with Anthony McGinty, a former US Marine who now provides specialized security and intelligence consultant services to venues across the United States, including LAX airport. 

So read on to learn about how you can get started in the basics of security, intelligence, and risk assessment, no matter your role.

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Topics: Hospitality insights, Hospitality managers, Expert Q&A