It can be a perfectly ordinary day in your hotel when an emergency situation strikes. There could be a fire, a guest with a medical situation, or an active shooter within the premises. These things do not happen every week in a hotel, however, you need to have a plan in place for how to handle them. Nothing makes these incidents worse than having no idea what you or your staff need to do. 

Fear not, below are tips for what to have in place and practice prior to emergency situations and five different events that could occur in your hotel. Yes, these are situations you never want to happen, but it’s better to be prepared when facing them.

In this blog post, guest blogger Sara Carter shares with you some tips on how to plan for Plan B.

Using a mystery shopper to improve customer service is a tactic that’s been used by the hospitality industry for years. This program allows businesses to assess their customer service from their guests’ perspectives. This can also serve as an employee evaluation in certain instances. 

However, it’s not just an outside guest that your business should be using for this program, you can also recruit fellow employees to participate. Allowing other staff members to take part in mystery shopping scenarios provides countless opportunities to teach your team about improving customer service. Find out the benefits in today's blog post from Sara Carter.

Have you noticed a decrease in engagement from your hospitality staff? Are sales taking a nosedive from bad service? Maybe it’s time your hospitality business shakes things up a bit.

One method of boosting sales while motivating your employees is running a contest. Now if you’re thinking about a free-for-all that draws blood and turns into a brawl for points contest, relax. This is more of a friendly competition meant to help your business succeed or change up your employee reward system.

In this blog post, guest blogger Sara Carter shares with you some tips on what to consider when starting an employee contest along with five different ones to try out on your hospitality team.

If you are offering in-person dining again, you may want to try innovative approaches to customer experience. With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates. Even though investing in technology can be a little daunting at first, it will help improve your customer service as well as help your restaurant grow and succeed.

In this blog post, guest blogger Sara Carter shares with you some of the best technology solutions for your restaurant that you should consider. From contactless interactions to loyalty programs, these options will help you offer the best dining experience possible.