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Mackensie Freedman

Recent Posts

Typsy chats with... Alejandro Francino

Posted by Mackensie Freedman on Mar 27, 2020 3:00:00 PM

Upselling is a crucial part of working the front desk, but it can be challenging to do successfully, especially if you're new to front desk or sales. 

In today’s blog, Typsy chats with Front desk expert Alejandro Francino about the most effective ways to approach upselling and cross-selling, and how to ensure you make a positive impact on guest experience.

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Topics: Operations, Hotels, Insights, Managers, Staff, Training

Typsy chats with... Samantha Mellor

Posted by Mackensie Freedman on Mar 20, 2020 5:10:09 PM

People and culture is a crucial part of the hospitality industry – after all, service is all about relationships! But this essential element can be easily overlooked, especially for industry newcomers.

In today’s blog, Typsy chats with industry veteran Samantha Mellor about fostering good interpersonal relationships in hospitality, both with customers and with colleagues.

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Topics: Career tips, Hotels, Managers, Staff, Training

A short guide to getting your hospitality business through COVID-19

Posted by Mackensie Freedman on Mar 17, 2020 4:36:31 PM

It’s no secret that the coronavirus outbreak has been rough on the hospitality industry. Across the globe, we’re all feeling the pinch – mandated shutdowns in some areas, capacity restrictions in others, and people everywhere tending to stay in their homes. 

In today’s blog post, we look at a few ways you can adapt to protect yourself, your customers, and your business during this tricky period. 

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Topics: Operations, Marketing, Health and wellbeing, Hotels, Managers, Restaurants, Bars

Typsy chats with... Anna Dolce

Posted by Mackensie Freedman on Mar 13, 2020 12:00:00 PM

At every hospitality venue – from QSRs to five-star resorts – guest experience is one of the most important factors to consider when ensuring your guests are happy and looked after. It’s more than just working to your organization’s philosophy and aims, or ensuring that a product is delivered to a high standard: guest experience is about meeting guests’ emotional needs as much as logistical ones.

In today’s blog post, we sit down with life and business strategist, and industry expert, Anna Dolce, as she takes us through her thoughts on hospitality, leadership, and providing an impeccable guest experience.

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Topics: Career tips, Health and wellbeing, Insights, Managers, Training, Bars

Typsy chats with... Devin Loong

Posted by Mackensie Freedman on Mar 6, 2020 12:31:00 PM

Devin Loong is a busy man.

The two-time Australia Brewer’s Cup Champion is currently running Ona Coffee’s retail operations in Melbourne; preparing for the opening of their first Melbourne café; gearing up for his third Brewer’s Cup championship in March; and then the World Barista Championships at the Melbourne International Coffee Expo later this year.

Somehow, he still finds time to chat with Typsy.

In today’s blog post, we talk to Devin about all things coffee, the state of the industry, automation, and some sage advice for baristas looking to advance their coffee careers.

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Topics: Career tips, Insights, Managers, Restaurants, Training