--- title: How hospitality venues utilize Typsy - A case study from Brougham Arms description: Find out how the award-winning Brougham Arms Hotel utilizes Typsy's Custom Content feature to create specialized training videos for its hospitality staff. image: https://blog.typsy.com/hubfs/Brougham%20Arms%20-%20Kylie.png --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors. Kylie talks through her experience from the 47sec point in this short video.   The ever-growing [Typsy library](https://www.typsy.com/discover/) currently features over 1100 lessons and mentor sessions on a variety of topics. Our instructors are experts in the fields of hospitality business, management, marketing, food and beverage, and customer service. But while we strive to provide bite-sized, accessible video content for every facet of the hospitality industry, we understand that sometimes our customers need training specific to their organization. That’s why we offer [Custom Content](https://www.typsy.com/custom-content/) – a feature that allows you to create and distribute your own training videos with Typsy! [![Typsy operational content for hospitality on typsy.com](https://blog.typsy.com/hs-fs/hubfs/Typsy%20%20We%20teach%20hospitality%20to%20the%20world%20%20typsy.com%20blog%20banner%20_%20(1).png?width=600&name=Typsy%20%20We%20teach%20hospitality%20to%20the%20world%20%20typsy.com%20blog%20banner%20_%20(1).png)](https://www.typsy.com/discover/courses/service?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) --- ## Benefits of using Custom Content Kylie started creating training schedules for her staff that focused on wine and beer service, coffee skills and upselling, adding – “Being able to put an expert in front of the team has created more interest in training.” Like so many in the hospitality industry, Kylie and the management team at Brougham Arms experienced ongoing challenges with staff training. With 40 staff members to look after, finding the time for systematized training was tricky, especially when new members joined the team. Priding themselves on providing exceptional customer service, the Brougham Arms team sought a solution to their training dilemma and found it in Typsy’s Custom Content feature. “For us, custom content is about investing in the team,” Kylie notes.  Brougham Arms teamed up with Typsy to film training videos that new team members have to watch before starting work at the venue. These videos introduce the new staff to the venue and give an overview of the venue’s operational specifics as well as its culture – from how the point of sale system works to the principles that the team strives for. Following on from this, Brougham Arms filmed videos on specific areas of training, including “Issuing and Redeeming Gift Cards” and “Installing a Keg.”  Having pre-recorded training videos has allowed Brougham Arms to create a time-saving, systematized training program. In the future, Kylie would like to expand the venue’s library of Custom Content to include back of house training as well. “Recording how signature dishes are made so that the chefs don’t have to explain it over and over again would be great,” she says. --- With Typsy’s Custom Content feature, you have two options: you can film and upload your own videos using our DIY service, or we can give you access to a professional film crew to help you take your training to the next level. **[To start adding your custom content to Typsy, get in touch today!](https://www.typsy.com/contact-us/)** **[![Brougham Arms - Kylie.png](https://blog.typsy.com/hs-fs/hubfs/Brougham%20Arms%20-%20Kylie.png?width=632&height=379&name=Brougham%20Arms%20-%20Kylie.png)](https://www.typsy.com/business/)** --- **You might also like:** | ![Custom Content (small).png](https://blog.typsy.com/hubfs/Blog_Images/Custom%20Content%20(small).png?t=1516511524948) [New feature: Upload your own training content to Typsy!](https://blog.typsy.com/new-upload-your-own-training-content-to-typsy) | ![New Typsy Product Feature Social share - small.png](https://blog.typsy.com/hubfs/Blog_Images/New%20Typsy%20Product%20Feature%20Social%20share%20-%20small.png) [New Typsy Product Feature: Social Share and Typsy profile](https://blog.typsy.com/new-typsy-product-feature-social-share)   | [![What Millennials Want.png](https://blog.typsy.com/hs-fs/hubfs/Blog_Images/You_Might_Also_Like/What%20Millennials%20Want.png?t=1516511524948&width=200&height=113&name=What%20Millennials%20Want.png)](https://blog.typsy.com/what-millennials-want-from-restaurant-employers) [What millennials want from restaurant employers](https://blog.typsy.com/what-millennials-want-from-restaurant-employers) | | --- | --- | --- | [Typsy news](https://blog.typsy.com/topic/typsy-news) ## Similar posts Hotels ### [Transforming Hospitality Training: Typsy’s Evidence-Based Approach to Skills and Service Excellence](https://blog.typsy.com/transforming-hospitality-training-typsys-evidence-based-approach-to-skills-and-service-excellence) Discover how Typsy’s hospitality training platform delivers measurable impact with microlearning, blended learning, and guest-focused outcomes. Felicity Thomlinson Sep 5, 2025 Hospitality operations ### [Powering global hospitality training through seamless LMS integration](https://blog.typsy.com/powering-global-hospitality-training-through-lms-integration) Discover how Typsy partners with leading LMS platforms to deliver world-class hospitality training content at scale. Learn how seamless integrations... Felicity Thomlinson Jun 10, 2025 Typsy news ### [Typsy receives institute of hospitality endorsement](https://blog.typsy.com/typsy-receives-institute-of-hospitality-endorsement) Typsy has received official endorsement from the Institute of Hospitality, recognising its commitment to high-quality hospitality education worldwide. Emily Marr Dec 21, 2018 ### Get notified on new marketing insights Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry. 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