--- title: The Typsy Blog | Ilona Wallace (3) description: "The #1 resource for restaurant and hotel insights—from staff management, marketing essentials, recruitment tips, operations optimization, and more. (3)" --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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TYPSY ### Hospitality courses & training online. Earn hospitality badges with Typsy. Typsy has over 2,000 lessons in a growing online video library and it's all contained on a purpose-built platform. [EXPLORE OUR COURSES](https://www.typsy.com/discover/courses) Hospitality trends ### [How to create a festive Christmas menu](https://blog.typsy.com/how-to-create-a-festive-christmas-menu) With Christmas around the corner, it's the perfect time to run a promotion in your cafe. We've got some tips to help you plan a special festive menu... Ilona Wallace Nov 21, 2016 Restaurants & Bars ### [8 successful restaurants that began as food trucks](https://blog.typsy.com/8-successful-restaurants-that-began-as-food-trucks) These popular food trucks have traded in the nomad life for a bricks and mortar existence – and business is booming. Check 'em out. Ilona Wallace Nov 7, 2016 Restaurants & Bars ### [Fun branded gifts that your cafe could hand out to customers](https://blog.typsy.com/fun-branded-gifts-that-your-cafe-could-offer-customers) Want to keep in your customers' thoughts? Offer them something extra special – like a branded gift! But how do you choose the best item for your cafe? Ilona Wallace Oct 24, 2016 Hotels ### [How to offer luxury service on an economy budget](https://blog.typsy.com/how-to-offer-luxury-service-on-an-economy-budget) While you may not be able to offer guests expensive extras at your hotel, there are simple ways to upgrade your service from economy to first class. Ilona Wallace Oct 10, 2016 Hotels ### [How to give business travelers an unforgettable experience](https://blog.typsy.com/how-to-cater-to-business-travellers) Try impressing business guests with these luxury services at your hotel. They won't be able to resist coming back. Ilona Wallace Sep 26, 2016 Hospitality operations ### [How to make your hotel more environmentally friendly](https://blog.typsy.com/how-to-make-your-hotel-more-environmentally-friendly) Imagine if your hotel could look after the environment, save money and make your guests happier. By taking these suggestions on board, you can do... Ilona Wallace Sep 12, 2016 [1](https://blog.typsy.com/author/ilona-wallace/page/1) ... 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