Customer service and luxury are both about the same thing: attitude.

While you may not be able to offer your guests handmade chocolates wrapped in gold leaf, there are simple ways to upgrade your service from economy to first class.

To have a sustainable hotel business, you need repeat customers. How do you secure your client’s loyalty, especially when the hotel market has become so saturated with choice?

Business clients are looking for location, privacy and peace. Even if you’re not a luxury hotel, you can still offer luxury service – especially for those who are paying a premium for the privilege.

Imagine if your hotel could look after the environment and, at the same time, save money and make your guests happier! It’s not so far-fetched, believe me.

The below suggestions are ordered from biggest change to smallest steps. Some of the more ambitious choices will not be possible for some businesses – perhaps the building is leased, so you can’t make significant changes to its look or wiring; perhaps the costs are prohibitive at the moment – but it’s good to be aware of your options so that, should circumstances change, you know where to start.

You hope that your restaurant or hotel is welcoming, comfortable and inoffensive to the senses. But how do you know what trends to avoid? When do you set aside your dream aesthetics for the good of the customer?

How do you think of a perfect café name? And when? Is the name the seed that really gets your passion going for the project? Or is the name the very last thing you decide on?

Regardless of your approach, there are a few things to keep in mind when deciding on the name of your baby café.