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Ilona Wallace

Recent Posts

How to measure return on investment in hospitality training

Posted by Ilona Wallace on Mar 7, 2017 11:57:09 AM

Before you pack up shop and ship all your workers off to a training session, it’s worth sitting down and looking at what your business will get back from certain types of training.

Not all lessons can be valued in dollars and cents, of course, but if you’re planning a new training regime for your staff, the first thing to do is to make sure the benefits outweigh the costs.

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training

How to improve employee engagement through online training

Posted by Ilona Wallace on Feb 20, 2017 10:02:17 AM

Every workplace should have a training schedule. Your barista may be able to texturize milk like no other, but that doesn’t mean there aren’t areas where that employee could – and wants to! – improve.

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Topics: Hotels, Hospitality insights, Hospitality managers, Restaurants, Hospitality training, Bars

7 Valentine’s Day promotion ideas for cafes

Posted by Ilona Wallace on Feb 3, 2017 8:15:00 AM

You want your café to be the hot spot for Valentine’s dates this year. How can you set your restaurant apart from the others? Remember – love comes in all shapes and sizes. Be inclusive on the most romantic day of the year. Avoid stereotypes and stock images of white men and women holding hands over a candlelit table. Inclusivity includes menu options, too!

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Topics: Hospitality marketing, Restaurants

7 success stories from MasterChef around the world

Posted by Ilona Wallace on Jan 25, 2017 9:05:00 AM

Since its original series launch in 1990, and reboot in 2005, MasterChef has taken the world by storm. More than 50 countries have adapted the show, and it has become Australia’s most-watched television series. It’s hugely successful all around the globe.

So what happens to the contestants once the cameras stop rolling? What lies ahead for those finalists who didn’t finish in first place?

Let’s take a look at some of the contestants who didn’t get the crown, but have gone on to have extraordinary and varied careers after MasterChef. There’s more to culinary success than working in a kitchen…

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Topics: Hospitality insights

5 Australian initiatives supporting women in hospitality

Posted by Ilona Wallace on Jan 23, 2017 9:05:00 AM

Over the last few years, the myth that hospitality is a “female-dominated” industry has begun to break down, with statistics revealing that the industry is still plagued by the gender gap at every level – from coffee brewing to wine making.

In light of this evidence, a number of initiatives across Australia are helping address this inequality by boosting the role of women in hospitality. 

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Topics: Hospitality career tips, Hospitality insights