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Doug Radkey

Recent Posts

Prepare to reopen: how to develop a restaurant menu

Posted by Doug Radkey on May 22, 2020 5:16:17 PM

There's no denying the impact of coronavirus on the industry - and for many venues, preparing to reopen and get your business back on track might necessitate a few changes. That includes your menu: whether you're an established venue or feel a little more fluid, you must have a strategy in place to make sure your menu says and does everything you need it to.

This blog post, by Doug Radkey, covers off the 'how' and 'why' of optimizing your menu for the post-pandemic customer. 

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Topics: Hospitality operations, Hospitality marketing, Hotels, Hospitality managers, Restaurants, Hospitality training, Bars, COVID-19

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: Hospitality marketing, Hotels, Hospitality managers, Hospitality staff, Restaurants, Bars

How hotels can take advantage of food tourism

Posted by Doug Radkey on Mar 21, 2019 2:00:00 PM

For many hotel chains over the past number of years, its been about the chef (executive) and not necessarily about the ‘brand’. Has the idea (and power) of branded dining concepts been lost on hoteliers?

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Topics: Hospitality operations, Hotels, Hospitality managers

Understanding the basics of your business's financial health

Posted by Doug Radkey on Feb 13, 2019 3:15:00 PM

It is well known that there are some key ingredients to a successful restaurant; strategic planning (scalability & sustainability), flawless operating systems (consistency), marketing & customer experiences (being memorable), and finally; living in the moment (profitability).

First and foremost, restaurateurs need to remember that this is a business.

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Topics: Hospitality operations, Hotels, Hospitality managers, Restaurants, Bars

How to get back into the training groove in the new year!

Posted by Doug Radkey on Jan 11, 2019 11:30:00 AM

Another year has passed us by. It’s time to reflect and make even greater improvements in your restaurant, bar, cafe, or hospitality business. Whether you believe in developing resolutions or not, your mindset for the upcoming year needs to be about “determination”.

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Topics: Hospitality managers, Hospitality staff, Hospitality training