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Chloe Papas

Recent Posts

5 signs you need more on-the-job training

Posted by Chloe Papas on Nov 27, 2017 9:46:25 AM

The nature of the hospitality industry can mean that you are thrown into a role with short notice or minimal training, and expected to learn new skills and processes on the job. This particularly applies to front of house workers; waiters, floor staff, and bar staff.

For venues that have a high or seasonal turnover of staff, (that employ numerous casual workers or that are hiring you to replace someone who left unexpectedly), there simply might not be time to offer you much training when you begin your role. Beyond an initial induction and instructions, it can be difficult to access comprehensive training from busy venue owners and managers.

We have put together a few signs to look out for if you’re concerned you might need more on-the-job training, and some ideas on how to access it.

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Topics: Hospitality career tips, Hospitality managers, Hospitality staff, Hospitality training

The best places in the world for beer tourism

Posted by Chloe Papas on Nov 23, 2017 8:25:00 AM

It doesn't matter where you are in the world – it's never too hard to buy a pint. But some countries and cities trump others when it comes to beer production, quality and diversity.

For craft beer aficionados, not just any pint will do – travelers are looking for something new, surprising, or just really damn good. So whether you're a brewer, work in production, serve pints on the weekends, or own your own brewpub, this is the list for you. 

We’ve done our research and found the six best spots in the world to get tasting and settle in for a pint or three. 

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Topics: Hospitality insights, Hospitality staff, Bars

How breweries are making beer and tackling food waste

Posted by Chloe Papas on Nov 16, 2017 12:43:45 PM

Across the globe, we waste 1.3 billion tonnes of food per year; from the leftovers we chuck out in our domestic bins to the large-scale waste committed by hospitality venues, supermarkets and food producers. 

The world is beginning to wake up to the issue at hand, and while it does so, organizations and charities are popping up across the world with the specific task of reducing the massive amount of food we throw out each year. 

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Topics: Hospitality operations, Hospitality insights, Hospitality staff, Bars

The best beer websites and resources

Posted by Chloe Papas on Nov 9, 2017 8:25:00 AM

You know how to pour a beer to get the perfect amount of froth, you’re across the big names in beer, and you might be a fan of the odd pint or two when you knock off your shift. But how much do you really know about the golden drink?

In an age where every person and their dog (well, maybe not their dog – but you get the gist) is a craft beer expert, can you keep up when a customer asks for a recommendation at your bar? Are you across the lengthy craft brew list that your boss has just brought in?

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Topics: Hospitality insights, Hospitality staff, Bars

5 grassroots projects helping women in hospitality

Posted by Chloe Papas on Oct 23, 2017 8:30:00 AM

It’s no secret that a gender gap still exists in the hospitality industry. Whether it comes down to salaries, hiring practices, or discrimination in the workplace, we know that for some women, hospitality can be a difficult industry to break into or work in.

But it’s not all bad news, and in Australia we’re pretty good at pulling together projects and initiatives that empower people from the ground up.

We got such a great response the last time we highlighted initiatives supporting women in the industry, that we decided to do it again! Here are five of the best grassroots projects being run by and for Australian women. We’re pretty excited to share them with you.

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Topics: Hospitality insights