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Being a barista in Australia

Posted by Camille Tissot on Oct 16, 2019 11:12:34 AM

A large three-quarter full cappuccino with oat-milk, please! Yes, that's what it sounds like to order a coffee. 

Did you know that three-quarters of Australians have at least one cup of coffee a day? It only takes one sip of a good coffee to start the day in style (and in a good mood!). If you do the maths, good beans + good barista = good coffee, right? 

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Topics: Career tips, Staff, Restaurants

Company culture: A place where people want to work

Posted by Mike Walmsley on Oct 4, 2019 11:05:00 AM

Hiring staff members is similar to bringing in customers. Customers often ask themselves: “why should I buy from you?” and staff members often ask: “why should I work for you?”.

Fitting into a business as an employee or a new hire is important, let’s look at some concerns to ensure people want to work for you.

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Topics: Career tips, Managers, Staff

What to include in your pre-shift briefings?

Posted by Mike Walmsley on Sep 20, 2019 11:04:05 AM

Having a meeting for the sake of a meeting is a huge waste of time and zaps energy from your staff. That's why creating a pre-shift briefing that helps to set the tone for the shift, gets your employees into the “game”, and encourages them to be focused on the same goals is the best way to get your staff ready for when the guests start arriving. 

But, why are pre-shift meetings important and what can they do for you and your staff? Let's have a look.

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Topics: Career tips, Managers, Staff

Upselling Tips For Your Front-Desk Staff

Posted by Kacey Mya on Sep 13, 2019 4:15:00 PM

Hotels often have more than just a comfy bed to offer guests. From spa treatments to exterior activities, your hotel can often provide your guests with extras that can last their whole stay. But, if your guests aren’t aware of them, they aren’t going to take advantage of them.

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Topics: Operations, Hotels, Staff

Impactful and meaningful leadership

Posted by Damien O'Malley on Sep 4, 2019 4:30:00 PM

Being a great boss is one thing but becoming a leader of your team is something else entirely. A leader creates a workplace that enables growth, positive interactions and provides support to team members. So, what does it mean to be a leader and how do you become a great one?

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Topics: Managers, Staff, Training