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How to be a barista - tips for beginners

Posted by Ana Cvetkovic on Jun 19, 2019 4:45:00 PM

Being a barista is one of the trickiest jobs in the restaurant industry. The barista is a hybrid role between the front of house and back of house that requires mastery of both customer service and coffee making skills.

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Topics: Career tips, Hotels, Staff, Restaurants

Beer serving 101: how to sell beer like an expert

Posted by Chloe Papas on May 24, 2019 4:00:00 PM

In 2018 the average Australian consumed 224 glasses of beer, while the Czech Republic held the title for the most beer drunk per capita for the 24th year in the row! It's pretty clear that the world likes beer, in fact it's the third most consumed beverage on the planet! So, when it comes to serving it, it's best not to let things go flat.

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Topics: Managers, Staff, Bars

What and how to use upselling and cross-selling in your venue

Posted by Mike Walmsley on May 17, 2019 3:30:00 PM

Upselling and cross-selling are two basic but critical strategies for increasing sales. At it's most basic level, it’s about changing the selling behavior of your staff members and servers as well as the buying behavior of your customers. Customers often visit F&B establishments because they want to treat themselves, as a waiter it’s your job to suggest the best food and beverage options for customers to ensure they have a great satisfying meal and experience in the process!

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Topics: Hotels, Managers, Staff, Restaurants, Bars

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: Marketing, Hotels, Managers, Staff, Restaurants, Bars

The golden rules of hotel bartending

Posted by Chloe Papas on Mar 27, 2019 2:00:00 PM

So you want to become a hotel bartender. Maybe you’re already working behind a bar in a restaurant, or maybe you’re just starting your journey in hospitality and are weighing up your next move. It’s likely that you’ve seen a fair few movies or television shows where the hotel bartender seems like they are having a ball - hanging out behind a luxurious bar and chatting to travelers all day. 

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Topics: Career tips, Hotels, Staff