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What does a hospitality leader look like in 2019-2020?

Posted by Damien O'Malley on Nov 15, 2019 11:00:00 AM

As the hospitality industry evolves and changes, the ability to have a committed, focused and engaged team is becoming more and more critical – for sustained business success.

In fact, the competitive landscape continues to “turn on a dime” and technology keeps surprising us and can affect how engaged your staff members might be. This is where hospitality leadership steps in.

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Topics: Managers, Staff, Training

How to write a hospitality cover letter

Posted by Conrad Benz on Nov 8, 2019 12:40:19 PM

Whether you want to work in a restaurant, a hotel, or a tour company, your cover letter is one of the first things any hiring manager in the hospitality industry will look at. That’s why you must make a great first impression and show employers what you can bring to the table.

In this blog post, we look at three writing tips that will help you perfect your cover letter. 

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Topics: Career tips, Hotels, Staff, Restaurants, Training

Being a barista in Australia

Posted by Camille Tissot on Oct 16, 2019 11:12:34 AM

A large three-quarter full cappuccino with oat-milk, please! Yes, that's what it sounds like to order a coffee. 

Did you know that three-quarters of Australians have at least one cup of coffee a day? It only takes one sip of a good coffee to start the day in style (and in a good mood!). If you do the maths, good beans + good barista = good coffee, right? 

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Topics: Career tips, Staff, Restaurants

Company culture: A place where people want to work

Posted by Mike Walmsley on Oct 4, 2019 11:05:00 AM

Hiring staff members is similar to bringing in customers. Customers often ask themselves: “why should I buy from you?” and staff members often ask: “why should I work for you?”.

Fitting into a business as an employee or a new hire is important, let’s look at some concerns to ensure people want to work for you.

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Topics: Career tips, Managers, Staff

What to include in your pre-shift briefings?

Posted by Mike Walmsley on Sep 20, 2019 11:04:05 AM

Having a meeting for the sake of a meeting is a huge waste of time and zaps energy from your staff. That's why creating a pre-shift briefing that helps to set the tone for the shift, gets your employees into the “game”, and encourages them to be focused on the same goals is the best way to get your staff ready for when the guests start arriving. 

But, why are pre-shift meetings important and what can they do for you and your staff? Let's have a look.

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Topics: Career tips, Managers, Staff