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Tanya Timmers

I like discovering new places to eat and drink. I also take photos at punk rock gigs sometimes.

Recent Posts

How to write a hospitality resume that will get you that job

Posted by Tanya Timmers on Feb 22, 2021 12:07:00 PM

Hospitality is a dynamic industry. There is always a job opening somewhere, but can you make yourself stand out from other applicants and actually swoop up that dream job?

Writing a hospitality resume that is strong and professional will increase your chances of getting the job. Here are some hospitality tips on how you can perfect your hospitality resume format and content. 

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Topics: Hospitality career tips, Hospitality staff

How to get a local food blogger to write about your restaurant

Posted by Tanya Timmers on Jan 12, 2021 8:30:00 AM

Will food blogs take over traditional newspaper restaurant reviews? Maybe. Can food bloggers be just as influential in getting customers through your restaurant doors? You bet they can!

According to The State of Food Blogging Survey, almost half of all food bloggers write restaurant reviews. That's huge for restaurant managers. Popular food blogs can get up to thousands of unique visitors each month, and bloggers have the power to create serious hype around the places they recommend.

So wouldn't it be great if food bloggers would come to your restaurant and write up a couple of raving reviews? Hell yeah! But how do you entice bloggers to visit your restaurant? Here are a few hospitality tips for you.

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Topics: Hospitality marketing, Restaurants

6 Christmas promotion ideas your customers will love

Posted by Tanya Timmers on Dec 10, 2020 8:42:31 AM

2020 has been a heck of a year. Luckily, the December holiday season is a time for good cheer, joy, and festivity - no matter how you're celebrating.

Help your guests see out the year in style with these fun promotions for your venue.

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Topics: Hospitality marketing, Restaurants

How to improve your skills as a server

Posted by Tanya Timmers on Nov 10, 2020 4:37:00 PM

Some years ago I was desperate for a part-time job. I ended up interviewing for a server job at a casual hospitality agency, despite having no experience in the industry.

Upon sharing that I hadn't worked as a waitress before (rookie mistake), the interviewer started to lecture me about how service is a serious profession, how people train for years to be a server, and so forth. I thought he was having a laugh. I was so wrong (and I got stuck washing dishes for the next 4 months). 

A good waiter or waitress needs to have a decent set of skills. As a server, you have to juggle a lot of things at the same time while remaining calm. It's a stressful job, especially for beginners. For those who feel overwhelmed, I've composed a few tips to help you become a better server.  

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Topics: Hospitality career tips, Hospitality staff

How to respond to negative reviews

Posted by Tanya Timmers on Jul 29, 2020 3:51:58 PM

Since hospitality venues get the majority of their bookings through online channels, online reputation management is super important (check out our course to learn more). Unfortunately, negative reviews are an inevitable element of the business - you should do your best to prevent them, of course, but the most important thing is knowing how to respond in a way that appeases an unhappy guest while also showing your business in the best light.

In today's blog post, we're exploring the best ways to respond to negative reviews to minimize impact and maximize good online reputation.

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Topics: Hospitality marketing, Hotels, Hospitality insights