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Chloe Papas

Recent Posts

The golden rules of hotel bartending

Posted by Chloe Papas on Feb 17, 2021 2:00:00 PM

Do you want to become a hotel bartender? Are you already working behind a bar in a restaurant? Or maybe you’re just starting your journey in hospitality and are weighing up your next move! Either way, we get it!

It’s likely that you’ve seen movies where the hotel bartender seems like they are having a ball - hanging out behind a luxurious bar and chatting to travelers all day. But Being a hotel bartender is a little more complex than it looks in the movies.

So, how is it different from a standard bar job? And what do you need to brush up on before you start sending your resume out and shake things up? We’ve put together some great hospitality tips to get you started. 

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Topics: Hospitality career tips, Hotels, Hospitality staff

Restaurant server training: top 10 etiquette tips

Posted by Chloe Papas on Feb 12, 2021 8:05:00 AM

Providing great service in a restaurant isn’t just about ensuring customers receive their meal on time or smiling as you take their order. It’s also about the little actions you take throughout their time in your venue.

Everyone has had a bad experience while dining out – whether the server was rude, the food wasn’t quite right, or the atmosphere was a little off. As a server, it’s your job to make sure that your customers have an amazing experience, from start to finish – and that’s where good etiquette comes into play.

But, what exactly is etiquette, and what basic hospitality tips will help you provide customers with the best experience possible?

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Topics: Hospitality staff, Restaurants

5 awesome induction activities to get your new team excited

Posted by Chloe Papas on Jul 1, 2020 11:24:16 AM

Induction sessions can be super useful for a new hospitality team - it's a fantastic way to meet new team members and get familiar with your venue's work culture in a pressure-free environment. But they need to be well thought out so that everyone leaves feeling comfortable and excited to get started. The key is to make sure the day isn’t all about business and policies: it’s also about team building, engagement, and having fun.

Here are five of the best hospitality activities and games you can play during the induction process to get your team excited to kick off this new stage of their careers. 

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Topics: Hotels, Hospitality managers, Restaurants, Hospitality training

How to attract young travelers to your hotel

Posted by Chloe Papas on Jun 26, 2019 5:00:00 PM

We know that young people aged between 18 and 35 are traveling more than any other generation did before them. They are traveling further and wider than their parents or grandparents, with a focus on new experiences and authenticity. While they have money to spend, millennials aren’t always the easiest to market to.

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Topics: Hotels, Hospitality insights

Beer serving 101: how to sell beer like an expert

Posted by Chloe Papas on May 24, 2019 4:00:00 PM

In 2018 the average Australian consumed 224 glasses of beer, while the Czech Republic held the title for the most beer drunk per capita for the 24th year in the row! It's pretty clear that the world likes beer, in fact it's the third most consumed beverage on the planet! So, when it comes to serving it, it's best not to let things go flat.

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Topics: Hospitality managers, Hospitality staff, Bars